Provider profile
SERVPRO of Redmond
Provider snapshot
What this listing says
Redmond and Sammamish homeowners dealing with water damage that has led to mold, who want one company to handle tearout, drying, mold removal, and reconstruction under one roof.
Best for
- Redmond, Sammamish, or Carnation homeowners who need water damage and mold remediation handled by the same crew.
- Property owners who want tearout, drying, mold removal, and reconstruction managed by a single company rather than coordinating multiple contractors.
- Insurance-referred jobs where the carrier already has a relationship with SERVPRO and you want streamlined claims processing.
- Rental property owners or commercial operators who need fast turnaround to minimize tenant displacement or business downtime.
About this company
SERVPRO of Redmond is a franchise location serving Redmond, Sammamish, and Carnation in Washington state. Mold is not their primary service. They are a full-service restoration company whose bread and butter is water damage cleanup, with mold remediation as one piece of a larger operation that includes fire damage, storm damage, sewage cleanup, and construction.
What stands out here is the end-to-end capability. One reviewer described having tearout, drying, mold removal, and full reconstruction completed in under 30 days. They handle the rebuild themselves rather than handing you off to a separate contractor. Their mold page describes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also offer contents packout and storage at a climate-controlled facility during restoration work.
The SERVPRO brand has been operating since 1967, and this franchise is run by Travis Ells with Shannon and Sara York. Steve Alling appears to be the general manager based on reviews, and he is mentioned by name in a large share of the positive feedback. The crew includes Kainan (crew lead), Jimmy, Xavier, and Cayden, all of whom appear repeatedly across recent reviews.
At 4.7 stars across 45 Google reviews with zero negative reviews in the past 18 months, this location has an unusually clean recent record. The volume is modest, but the consistency is notable.
Services
Service area
Headquartered in Redmond, WA. Serves Redmond, Sammamish, and Carnation. The service area is tightly defined for a SERVPRO franchise, which is a positive signal that they are not overextending their coverage.
Review consensus
Steve (owner or GM) is mentioned by name in at least ten reviews and is consistently praised for responsive communication, weekend callbacks, and a calm demeanor during emergencies. Kainan appears as crew lead in several 2024-2025 reviews, praised for knowledge, cleanliness, and keeping homeowners informed. Jimmy is mentioned across multiple years for being ready to respond at night and providing clear estimates. Xavier is praised for explaining each step and managing timelines. Cayden and Jensen appear in a 2025 review for doing a great job. Reviewers consistently highlight fast response times (often on-site within hours), clear communication about the drying process, and crews that treat the home with care.
0 found across 45 total reviews at 4.7★. No negative reviews (3 stars or below) were found in the last 18 months across 45 total reviews at 4.7 stars. The two older 4-star reviews provide the only caveats: one mentions finish work quality that needed rework and a final price higher than the estimate, and another notes the company could not leave dehumidifiers and was slow on scheduling. Neither represents a current pattern.
Almost every detailed review describes water damage as the entry point, with mold work mentioned only once (Heather D's review about mold removal during a water damage job). This reinforces that mold remediation is an add-on service rather than the franchise's core identity. The franchise model also means multiple named staff have rotated through over the years — Chuck and Cliff appear in 2020 reviews, Mike and Bruno in 2018, while Kainan, Jimmy, and Xavier dominate 2024-2025 reviews.
Steve Alling (owner/GM — consistently positive, mentioned in 10+ reviews). Kainan (crew lead — positive, multiple 2024-2025 reviews). Jimmy (estimator/response lead — positive, multiple reviews across years). Xavier (technician — positive, praised for communication). Cayden/Kaden (technician — positive). Jensen (technician — positive). Gavin (technician — positive). Tim (project manager — positive, one review). Chuck (technician — positive, older reviews). Bruno (technician — positive, 2018 review). Jon (technician — positive, 2018 review). Mike (technician — positive, 2018 review). Cliff (technician — positive, 2020 review).
Ask for Steve when you call and confirm that Kainan or Jimmy will lead the field work. This franchise has a strong track record on water damage jobs and handles mold as part of the same workflow. Get an independent mold test before signing a remediation contract, and pin down whether your construction estimate is a fixed bid or subject to change.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The same company that decides you have a mold problem also profits from fixing it. Get an independent mold assessment before committing to remediation work.
- Mold is a secondary service for this company. Their primary workload is water damage restoration. If you have a standalone mold issue unrelated to water damage, ask how many mold-only jobs they handle per month.
- This is a franchise, not an independent local company. Staff turnover at franchise locations can mean the crew you read about in reviews is not the crew that shows up. Ask who will lead your specific project.
- Their service area covers Redmond, Sammamish, and Carnation. If you are outside those cities, confirm they will actually service your location before scheduling.
- The two older 4-star reviews mention finish work quality issues on construction and final costs coming in above the original estimate. Clarify whether your quote is a firm price or an estimate that can change.