Provider profile
ServiceMaster Restore of Redmond
Provider snapshot
What this listing says
Eastside homeowners and businesses in Redmond, Bellevue, and surrounding areas who need water damage or mold work handled through insurance with 24/7 response.
Best for
- Redmond and Eastside homeowners dealing with water damage that has led to mold growth and want one company to handle both.
- Insurance-referred customers who want a restoration company familiar with the claims process.
About this company
ServiceMaster Restore of Redmond is a franchise location of the national ServiceMaster brand, locally owned and operated out of Redmond, WA. Jay O. runs the operation as President & CEO, with Greg O. managing day-to-day operations. Mold is one of several restoration services — water damage is their primary category on Google, and mold work typically follows a water loss.
The franchise model means they draw on ServiceMaster's national training and equipment standards. Their website lists mold inspection and remediation for both residential and commercial properties, along with containment and moisture source correction. They also handle packouts, reconstruction, carpet cleaning, and pre-loss planning for commercial clients. Nothing on the website distinguishes their mold approach from what any other ServiceMaster franchise offers.
The Redmond office has been operating under the ServiceMaster brand for years, with a team page listing a construction manager (Julie N.), a project coordinator (Corryn R.), and an office manager (Jennifer E.). The franchise has 43 Google reviews at 4.7 stars.
Services
Service area
Headquartered in Redmond, WA at 8661 154th Ave NE. The website references Bellevue and the broader Eastside, with blog content also covering Seattle. Specific city coverage beyond Redmond and Bellevue is not listed.
Review consensus
Sarah H. is named in three separate reviews as a responsive, clear, and patient coordinator who keeps customers informed during water mitigation. Brent showed up within an hour of a bathtub crack for one customer. Edgar drew praise as a lead technician who was polite and thorough. Jaime was called knowledgeable and patient leading a water mitigation team. Multiple reviewers mention the team visiting daily to check drying progress and adjust equipment.
2 found across 43 total reviews at 4.7★. Both complaints from the last 18 months name Freya as a manager. Anna S. (June 2026) reported multiple failures, inability to provide requested documents, and being charged the full amount without a satisfaction agreement or consent. J (February 2026) described Freya as unfriendly and arrogant, and said the team took days to provide a revised quote while daily equipment fees continued accruing. J also reported workers left a closet full of dust despite promising to seal it before work began.
Both 1-star reviews name the same manager, Freya, which is a personnel-level pattern rather than a systemic one. The owner responded to only one of the two recent complaints, and that response said they could not find the reviewer in their system — a deflection that did not engage with the specific issues raised. The company responded to 50% of recent negative reviews.
Sarah H. (coordinator — positive, named in 3 reviews), Brent (field tech — positive), Edgar (lead technician — positive), Jaime (water mitigation team lead — positive), Freya (manager — negative, named in both 1-star reviews), Julie P (staff — positive), Fausto (staff — positive), Oscar (staff — positive), Greg (tech — positive), Armando (staff — positive)
The field crews and coordinator Sarah H. consistently earn praise for fast response and clear communication. The concern is concentrated around manager Freya, who appears in both recent 1-star reviews. If you book with this company, ask who your project manager will be and clarify equipment fee policies in writing before work starts.
Keep in mind
- They do both mold testing and mold remediation. The same company deciding you have a mold problem and then billing to fix it is a conflict of interest. Consider getting an independent mold test before committing to their remediation.
- Both recent 1-star reviews name manager Freya for slow communication and charging daily equipment rental fees while quotes were pending. Ask upfront how equipment fees are handled during any waiting periods.
- This is a franchise. Service quality depends on the local team, not the national brand. The 65-year track record on their website refers to the parent company, not this Redmond office specifically.