Provider profile
Disaster Response
Provider snapshot
What this listing says
Pullman and Palouse region homeowners dealing with water damage or mold that followed a leak, where you want a multi-branch restoration company with 24/7 dispatch and insurance coordination built in.
Best for
- Pullman, Colfax, Palouse, Moscow, or Troy residents who need mold remediation tied to water damage from burst pipes or flooding.
- Homeowners who want one company to handle the full arc from water extraction through mold cleanup through reconstruction, rather than coordinating multiple contractors.
- Commercial property managers, universities, or multi-unit housing operators in the Palouse region who need a company with large-loss experience and multi-state resources.
- Situations where you want the company to handle insurance claim documentation and coordination directly.
About this company
Disaster Response operates out of Pullman, Washington, as one of eight branches spanning Idaho, Washington, and Oregon. Mold remediation is one service line within a full restoration operation that also handles water damage, fire, biohazard, ice and snow, and reconstruction. They do both mold testing and mold removal, which creates a conflict of interest you should understand before hiring them for both.
What stands out is their dedicated contents restoration facility, where they clean and restore personal belongings damaged by mold or water. Their mold page describes HEPA filtration, antimicrobial and antifungal treatments, and structural dehumidification. They also mention following EPA guidelines and the SR500 manual for restorative drying. The Pullman office opened in 2024, so it is relatively new, though the parent company has operated since 2011 when it started in McCall, Idaho.
Disaster Response was founded in McCall with minimal equipment and a garage workspace. Since then they have expanded to eight locations, formed a national catastrophe response team in 2021, and added Spokane in 2025. The company remains Idaho-owned and Idaho-operated. They hold IICRC certifications and are part of the CORE Elite network for additional resources during large-scale events.
The Pullman location holds a 5.0-star Google rating across 44 reviews. That is a perfect score, which is unusual for any restoration company with meaningful volume. Most of the reviews date from late 2024, which suggests a coordinated review push around the time the office was getting established.
Services
Service area
Headquartered at 7601 WA-270 in Pullman, Washington. The Pullman branch serves Colfax, Palouse, and Almota in Washington, plus Moscow, Troy, Deary, and Potlatch in Idaho. Disaster Response also operates offices in Boise, Fruitland, McCall, Post Falls, and Sandpoint in Idaho, and Clarkston and Spokane in Washington.
Review consensus
Thomas Schulthies is the most frequently named employee, praised in at least 10 reviews for communication, explaining the process, and work quality. Andrew Stillions draws similar praise across multiple reviews for responsiveness and work ethic. Jason Epperson receives credit for carpentry work and making families feel at ease during stressful situations. Reviewers consistently highlight fast response times, clear communication, and the team handling insurance paperwork on their behalf. Multiple reviewers describe the crew working during off-hours, including 2 AM emergency calls and holidays.
0 found across 44 total reviews at 5.0★. No complaints found in the recent review window. With a perfect 5.0-star rating and zero negative reviews across 44 total, there is no complaint data to assess.
The review timeline raises questions. Roughly 25 of 44 reviews arrived in a concentrated burst during the first week of November 2024, shortly after the Pullman branch opened. Many of these come from accounts with very few total reviews. One 5-star review was posted by Andrew Stillions, who is named as a crew member in several other reviews. This does not mean the reviews are fabricated, but the pattern is consistent with a company encouraging employees and recent customers to post during a launch period. The organic reviews from established accounts and Local Guides are uniformly positive, which is a legitimate signal.
Thomas Schulthies (mitigation technician — positive, praised repeatedly for communication and work quality). Andrew Stillions (crew lead — positive, praised for responsiveness and work ethic; also posted his own review). Jason Epperson (carpentry — positive, praised for communication and results). Colton (mitigation — positive). Riley (field crew — positive). Jason Finley (mitigation manager — positive). Shane Rudd (mitigation — positive, praised for detail work). Dustin Howard (mitigation — positive, praised alongside Shane). Fabian (mitigation — positive, praised for cleanup and drying). Aaron (office/management — positive, praised for flexibility on out-of-pocket jobs). Tom (project manager — positive). Tyler and Mathew (field crew — positive, praised for humor and efficiency). Robert (reconstruction — positive). Megan (office — positive). Rochelle, Jen, Jenna (office staff — positive). Brian and Bryce (field crew — positive). Brad (project management — positive).
With zero negative reviews and a perfect rating, there is no complaint pattern to watch for at this location. The main risk is that this branch is new and the review base skews toward a launch-period push. Ask for Thomas Schulthies or Andrew Stillions by name if you want the crew members most frequently praised. Get an independent mold test before agreeing to their remediation scope.
Keep in mind
- Disaster Response does both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Get an independent test before committing to remediation work.
- The Pullman office opened in 2024. While the parent company has operated since 2011, the local team and office are new. Ask who will actually perform your work and where they are based.
- About 25 of the 44 Pullman reviews landed in a single week in early November 2024, many from accounts with only 1-2 total reviews. This pattern is consistent with an employee-driven review push during the office launch. One review was posted by Andrew Stillions, who is named in other reviews as a crew member.
- The service area claims cover a wide swath from Pullman to Moscow, Troy, Colfax, and Palouse. Ask for the actual response time to your specific location before assuming same-day arrival.
- Their website mentions financing options but does not detail terms, rates, or eligibility. Clarify financing specifics before signing.