Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Kitsap Peninsula homeowners dealing with water damage that has led to mold growth, who want one company to handle plumbing repair, water extraction, and mold remediation under a single dispatch.
Best for
- Poulsbo and Kitsap Peninsula homeowners who need mold remediation after a plumbing-related water event and want one company to handle everything from pipe repair through structural drying and mold removal.
- Homeowners who discover water damage on a weekend or late at night — multiple reviews confirm Roto-Rooter dispatches same-day, including Sunday evenings.
- Buyers who want to file an insurance claim and need documentation — Roto-Rooter provides moisture readings, photo documentation, and source-of-loss notes as part of their restoration process.
- Commercial property owners in the greater Kitsap and King County area who need a single vendor for plumbing and water damage across multiple buildings.
About this company
Roto-Rooter in Poulsbo is a national franchise location on the Kitsap Peninsula that handles plumbing, water damage restoration, and mold remediation from a single office at 1040 NE Hostmark St. Their primary identity is a plumbing and water cleanup company that added mold remediation as part of their restoration workflow. They hold IICRC and AMRT credentials for their restoration crews, meaning they follow S500 and S520 standards for water damage and mold work. Manager Joshua Callon runs the Poulsbo branch.
What stands out is the one-company model. When a pipe bursts and causes water damage that leads to mold, Roto-Rooter sends their own plumbers to fix the source, their own extraction team to dry the structure, and their own remediation crew to handle mold. Most restoration companies must wait for a third-party plumber before they can start water removal. Roto-Rooter skips that handoff. They also use HEPA filtration, air scrubbers, and dehumidifiers as part of their standard remediation process. They mention antimicrobial treatments on their website for post-remediation prevention.
The company has operated nationally since 1935 and carries an A+ BBB rating for this location. They hold Washington contractor license ROTORSC122BR and plumbing license ROTORRS792MK. They claim 24/7/365 availability with no extra charge for nights and weekends, and multiple reviews confirm same-day and late-evening arrivals.
4.8 stars across 282 Google reviews is a strong rating for a franchise plumbing operation. Franchise locations often struggle to maintain ratings above 4.5 because customers interact with rotating technicians rather than an owner-operator. This location has kept its rating high largely because a handful of technicians — Jesse, Ben, and Scott in particular — show up repeatedly in reviews with consistent praise.
Services
Service area
Headquartered in Poulsbo, Washington on the Kitsap Peninsula. The Poulsbo branch claims coverage across 9 counties: Kitsap, King, Snohomish, Pierce, Thurston, Mason, Skagit, Kittitas, and Grays Harbor. Named cities include Bremerton, Port Orchard, Silverdale, Bainbridge Island, Gig Harbor, Seattle, Bellevue, Tacoma, Kirkland, Redmond, Everett, Olympia, and dozens more. That is an enormous geographic claim for a single branch — confirm they will actually dispatch to your location before booking.
Review consensus
Jesse is the standout name. He appears in at least 15 positive reviews spanning April through June 2026, praised for fast response times, clear explanations, and personable demeanor. One reviewer noted Jesse arrived by 8 PM on a Sunday for a sewer backup. Ben draws similar praise for water heater installations, shower repairs, and leak fixes — reviewers describe him as thorough in explaining options and efficient in execution. Scott gets called out for toilet and drain work with a polite, informative approach. Multiple reviewers mention fast scheduling, often same-day or within 1-2 hours of calling. Several note technicians who remembered prior service at their address, suggesting crew continuity at this location.
2 found across 282 total reviews at 4.8★. 2 found across 282 total reviews at 4.8 stars. One reviewer (Lynsey G, September 2025, single-review account) described a faucet replacement billed at over $890 where the technician repeatedly told her the "sink" needed to be replaced, then actually replaced only the faucet and pop-up assembly. She called the communication either intentionally misleading or a sign of poor customer service skills. The owner responded with a template directing her to email Pat Swanson, Customer Satisfaction Manager. The second one-star review (February 2026, Local Guide with 21 reviews) complained about a technician lacking courtesy and driving knowledge — a vague complaint with no service details. The owner sent the same template response.
Owner responses follow a rigid template. Both one-star reviews received nearly identical replies directing the customer to email Pat Swanson at pat.swanson@rrsc.com. The responses acknowledge the complaint in generic terms but do not engage with any specifics. This is reputation management, not problem-solving. The pattern is worth noting because if you have an issue, escalation goes through a corporate satisfaction channel rather than a local manager picking up the phone.
Jesse (technician — praised in 15+ reviews for fast response, clear communication, and friendly demeanor). Ben Vishlaghi (technician — praised in 8+ reviews for explaining options and efficient repairs). Scott (technician — praised for politeness and informative approach). Jeremy (technician — praised for persistence and cleanliness). Omer (technician — praised for a first-time plumbing experience). Jason (technician — praised for explaining in plain language). Drew Everett (technician — praised for leak repair and clear explanations). Brett (technician — praised alongside Scott for bidet installations). Cody (technician — praised alongside Jesse for explaining process). Mostafa (technician — praised for drain work). David (technician — praised alongside Jesse). Joshua Callon (branch manager — from website). Pat Swanson (Customer Satisfaction Manager — from owner responses to negative reviews).
Ask for Jesse or Ben by name when you call dispatch. Both have long track records of positive feedback at this location. Get a written quote before any work starts — the one detailed negative review shows a gap between what the technician described and what was actually done, and the pricing was high. If you need mold remediation specifically, ask upfront whether Roto-Rooter will accept a third-party mold assessment or insist on their own.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party test result or require their own assessment before starting work.
- Pricing runs high for a franchise operation. One reviewer paid over $890 for a faucet and pop-up assembly replacement. A 4-star reviewer called a toilet unclogging "quite expensive for a half-hour job." Get a written scope-of-work before authorizing any repair.
- The service area claim covers 9 counties across western Washington, from Grays Harbor to Skagit. The Poulsbo office realistically serves the Kitsap Peninsula and parts of the Seattle metro. Confirm actual technician availability for your specific location before booking.
- This is a franchise, not an owner-operator shop. The technician who shows up is assigned by dispatch, not chosen by you. If you have a preference based on reviews, ask dispatch if that technician is available.
- One negative review reported a technician who described replacing "the sink" when he had actually replaced the faucet, creating confusion about what work was done and why it cost what it did. Ask for itemized receipts showing exactly which parts were replaced.