Provider profile
Restoration Resource
Provider snapshot
What this listing says
Tri-Cities homeowners in Kennewick, Richland, or Pasco facing water damage or mold discovered during a home sale who want a family-owned operator with same-day response and IICRC credentials in microbial remediation.
Best for
- Tri-Cities homeowners in Kennewick, Richland, or Pasco who need same-day mold assessment or water damage response from an owner-operated company.
- Home sellers who discover mold during inspection and need fast turnaround on testing and remediation to keep a sale on track.
- Property owners dealing with burst pipes, flooding, or crawl space water damage who want someone on-site within an hour, including nights and weekends.
- Homeowners who want help navigating insurance claims for water or mold damage and prefer a company that communicates directly with adjusters.
About this company
Restoration Resource is a family-owned restoration company based in Pasco, Washington, serving the Tri-Cities area (Kennewick, Richland, and Pasco). Owner Logan Olsen runs the operation hands-on, showing up personally for inspections, emergency calls, and remediation work. The company handles water damage, fire and smoke damage, and mold remediation, and works directly with insurance providers on claims.
The mold remediation process uses moisture meters and infrared imaging for detection, polyethylene sheeting with negative air pressure for containment, HEPA vacuuming for cleanup, and EPA-approved chemicals for treatment. They also do air sampling and send samples to labs. The website references IICRC S520 standards and EPA guidelines. Their IICRC credentials cover microbial remediation, applied structural drying, health and safety, odor control, and smoke and fire restoration. They also hold EPA lead renovation and repair certification.
The company was established in 2022 and has grown quickly in the Tri-Cities market. Logan is the primary point of contact for most jobs, and multiple reviewers describe him arriving for Christmas night emergencies, Sunday morning calls, and same-day mold assessments during real estate transactions. The operation appears to be small, with Logan handling a significant portion of the work personally.
A 5.0-star Google rating across 32 reviews is unusual. No reviewer has posted anything below 4 stars. That is a clean record, but the volume is still modest and the company is young.
Services
Service area
Based in Pasco, Washington, serving the Tri-Cities area: Kennewick, Richland, Pasco, West Richland, Burbank, and Finley. The company also lists Walla Walla, Sunnyside, Yakima, Moses Lake, and Benge as service areas, which extends coverage well over 100 miles from their Pasco headquarters. The core Tri-Cities service area is where the company promises 60-minute response times.
Review consensus
Logan is the only staff member named across all 32 reviews, and nearly every review mentions him by name. Pat Putnam described Logan assessing crawl space water damage and mold with air sampling, explaining options clearly, and charging a fair price. Katie Hardy said Logan handled a surprise mold issue discovered during a home inspection, gave a fair quote, and completed the job in the same week. Jake Afton reported Logan arriving early on a Sunday morning after a sprinkler valve explosion, following up during the drying process, and communicating moisture test results. Daniel Breen noted no upselling and that Logan helped them see their problem was less severe than expected. Myles Ashbaker described Logan responding at 9:30 PM on Christmas night to fix a ceiling leak, run tests, and set up drying equipment. Sandra Mondragon praised his responsiveness to calls, punctuality, and cleanliness. Multiple reviewers mention honest assessments and reasonable pricing.
0 found across 32 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 32 reviews, the lowest rating is a single 4-star review from Mike Ashbaker, who still called Logan knowledgeable and said he gave great advice. There is no complaint data to analyze.
The review timeline shows a cluster of reviews from January-February 2024 (roughly 15 reviews in a two-week span), followed by a steadier trickle through 2025-2026. That early cluster may reflect a push for reviews when the company was building its online presence. Several of those early reviewers have low review counts (1-3 reviews), though a few established Local Guides (Luke Spence with 76 reviews, Benjamin Smith with 155 reviews, Jeremy Philip with 59 reviews, Daniel Breen with 29 reviews) are mixed in and left positive feedback.
Logan Olsen (owner — positive, named in the majority of reviews for hands-on emergency response, honest assessments, fair pricing, air sampling, mold remediation, water damage work, insurance claims assistance, and after-hours availability).
This is a one-man-show type operation where the owner does most of the work personally. That is a strength for accountability but a limitation for capacity. Ask Logan directly about his availability before booking, especially during busy seasons. Get a separate mold test before agreeing to remediation since he does both. If you are outside Kennewick, Richland, or Pasco, confirm he can reach you within the timeframe you need.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Consider getting an independent test before committing to remediation work.
- The service area list includes Walla Walla, Sunnyside, Yakima, Moses Lake, and Benge, which stretches well over 100 miles from Pasco. Confirm response time and crew availability if you are outside the core Tri-Cities area.
- The company was established in 2022. Four years of operating history is a short track record for a restoration company.
- 32 total reviews with zero negatives means you have no data on how this company handles complaints, disputes, or jobs that go wrong. Ask for references from past mold remediation clients specifically.