Provider profile
Restoration 1 Inland NW - Tri-Cities
Provider snapshot
What this listing says
Tri-Cities homeowners dealing with water damage or mold after a pipe burst or leak who want a franchise-backed team with 24/7 response and direct insurance coordination.
Best for
- Tri-Cities homeowners with water damage from burst pipes, leaks, or sewage backups who need same-day response.
- Property owners with mold discovered after water damage who want one company to handle both the water mitigation and the mold work.
- Homeowners who want help navigating insurance claims, since the team works directly with adjusters and documents damage in insurer-required formats.
- Commercial property managers in the Kennewick-Pasco-Richland area who need 24/7 emergency restoration services.
- Homeowners needing contents pack-out and storage during large-scale water or mold projects.
About this company
Restoration 1 Inland NW - Tri-Cities is a franchise location of the Restoration 1 national brand, based in Pasco, Washington, and serving Kennewick, Richland, West Richland, and Ephrata. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, and storm damage. They do both mold testing and mold remediation, which means the same company that finds the mold also gets paid to remove it.
Their mold remediation page references IICRC certification, containment, negative air pressure, HEPA filtration, and dehumidification. They follow the ANSI/IICRC S520 standard for mold work and the S500 standard for water damage. The website describes a five-stage mold process: inspection, testing, containment, removal, and verification. They also offer contents pack-out and storage, crawlspace encapsulation, sewage cleanup, and emergency board-up. They work directly with insurance companies and offer free initial assessments.
Scott Whitaker is listed as President/CEO. The company operates under Northwest Restoration Operating, Inc. As a Restoration 1 franchise, they have access to national-level training and resources while being locally owned and operated in the Tri-Cities area.
A perfect 5.0-star rating across 135 Google reviews is genuinely rare. The volume and consistency suggest strong day-to-day execution, particularly from the field team. Seth Williams alone is named in over 20 reviews spanning nearly a year of activity.
Services
Service area
Headquartered in Pasco, Washington. Serves the Tri-Cities metro including Kennewick, Richland, and West Richland. Also lists Ephrata, which is roughly 80 miles north of the Tri-Cities. The core service area is the Tri-Cities metro; outlying areas like Ephrata may see longer response times.
Review consensus
Seth Williams is the standout name, appearing in reviews from September 2025 through June 2026 for fast on-site assessments, clear communication, and insurance coordination. Daniel is praised as a project manager who communicates well and stays accessible. Lexi, Alicea, and Brandie are repeatedly named for contents pack-out work, with multiple reviewers noting they handled heavy furniture moves and careful packing. Sebastian and CJ are recognized for hands-on remediation work including tile removal, crawlspace inspection, and mold remediation. Tyson, Kane, Jose S., and Jason get consistent praise for water damage field work. Traci is mentioned for responsive office coordination. Reviewers consistently highlight same-day or next-day response, clear explanations of the process, and crews who clean up after themselves.
1 found across 135 total reviews at 5★. The single complaint involves a billing dispute over a $1,000 insurance deductible. The reviewer (stacy brady) reported receiving repeated billing emails and texts for an amount she believed was already paid, described the billing department as unhelpful, and said portions of the work were unnecessary, including excessive wall removal and damage to cabinets. She also said her washer, dryer, and a garage door were removed and not reinstalled for four months. The owner (Scott Whitaker) responded with State Farm correspondence showing the insurer paid $6,424.65 for mitigation and $1,054.39 for asbestos abatement to the homeowner, with the deductible still owed. The reviewer then posted that after leaving the review, the owner sent a text message pressuring her to remove it. Both sides present verifiable claims that contradict each other on payment details.
The owner response to the single negative review is unusually aggressive for a 5-star company. Scott Whitaker posted the customer's insurance claim details, email addresses, and financial specifics publicly, and the reviewer reported receiving a text from the owner pressuring her to remove the review. This is a single data point, but the response style suggests ownership takes a confrontational rather than conciliatory approach to disputes. For the 134 positive reviews, no owner responses were provided in the data, so response patterns on positives cannot be assessed.
Seth Williams (assessment, sales, project coordination -- strongly positive across 20+ reviews). Daniel (project manager -- positive). Traci (office coordination -- positive). Lexi (contents pack-out, field tech -- positive). Alicea/Alicia (contents pack-out -- positive). Brandie/Brandi (contents pack-out -- positive). Sebastian (remediation technician -- positive). CJ (remediation technician -- positive). Jose S. (field technician -- positive). Kane/Kainen (field technician -- positive). Jason (field technician -- positive). Tyson (field technician -- positive). Michael G. (field technician, assessment -- positive). Juli/Julie (field technician, office -- positive). Eduardo/Edgardo (field technician -- positive). Kasai (project coordination -- positive). Justin/Justus (field technician -- positive). Fernando (field technician -- positive). Landen (field technician -- positive). Victor (manager -- positive). Liz (field technician -- positive). Ashley (field technician -- positive). Adrian (field technician -- positive). Andy (field technician -- positive). Isiah (field technician -- positive). Mike (field technician, home renovation -- positive). Scott Whitaker (owner/President/CEO -- aggressive in negative review response).
This is a well-staffed operation with a deep bench of field technicians and strong project management. Ask for Seth Williams if you want someone who will walk you through the insurance process from the first visit. Get your deductible responsibility and payment terms in writing before work begins, since the one complaint that exists is entirely about a post-job billing dispute that turned confrontational.
Keep in mind
- They do both mold testing and mold remediation. The company that tells you whether you have mold is the same company that profits from removing it. Consider getting an independent mold test before committing to their remediation services.
- This is a franchise of the national Restoration 1 brand, not a standalone local company. Franchise operations can vary in quality from location to location, and some corporate policies may override local decision-making.
- The one negative review involves a prolonged billing dispute over a deductible, with the owner posting the customer's insurance correspondence publicly in the review response. If you hire them, get payment terms and deductible responsibilities clarified in writing before work starts.
- They serve Ephrata in addition to the Tri-Cities metro, which is roughly 80 miles north. Response times to outlying areas may differ from the core service area.
- Their website is heavy on national Restoration 1 marketing copy. The local franchise's specific equipment, staffing levels, and turnaround times may differ from what the corporate pages describe.