Provider profile
SERVPRO of Olympia
Provider snapshot
What this listing says
Olympia-area homeowners dealing with mold after water damage who want a second-generation SERVPRO franchise (since 1992) with AMRT-trained technicians and a track record of honest assessments, including turning down work when mold is not present.
Best for
- Olympia, Lacey, and Tumwater homeowners who discovered mold after a water leak and want a single company to handle water damage cleanup through mold remediation and reconstruction.
- Homeowners who value honesty over sales pressure, since multiple reviewers describe Tom declining unnecessary work or advising free alternatives to paid remediation.
About this company
SERVPRO of Olympia is a franchise restoration company based at 9425 Delphi Rd SW in Olympia, Washington, serving Thurston County communities including Lacey, Tumwater, and surrounding neighborhoods. Doug Friermuth started this franchise in 1992 out of a garage in Puyallup with one truck. His son Kevin Friermuth now runs the operation, making it a second-generation family business. The broader SERVPRO Team Friermuth holds 13 franchise licenses across Washington and Texas, with headquarters in Puyallup.
Mold remediation is one service within their full restoration lineup, not their sole focus. Their mold page describes containment, HEPA vacuuming, air scrubbing, antimicrobial treatments, and removal of mold-damaged porous materials like drywall and insulation. One reviewer (Don T in Lacey) describes them using an ice blaster to remove mold throughout a house. Another reviewer (Evonne Hedgepeth) credits Tom with finding a non-toxic approach for a chemically sensitive homeowner dealing with mold from a roof leak. They hold IICRC AMRT (Applied Microbial Remediation Technician) credentials along with WRT, ASD, and a dozen other IICRC certifications. The franchise earned SERVPRO's 2025 Elite status.
25 Google reviews at a perfect 5.0 stars is a small sample, but every single review is positive. Most reviews reference carpet cleaning or water damage restoration rather than mold work specifically, which is typical for a full-service restoration company where mold jobs are a fraction of total volume.
Services
Service area
Headquartered at 9425 Delphi Rd SW in Olympia, Washington. Serves Olympia, Lacey, Tumwater, Woodfield Estates, Eastside, Goldcrest, Carlyon North, Lexington, and Springwood, all within Thurston County.
Review consensus
Tom is the dominant name across the review history. Reviewers describe him as honest (Kandy H says he refused to spray for mold that was not present), knowledgeable about non-toxic mold approaches (Evonne Hedgepeth), and skilled at carpet cleaning (Barb A, Anthony, Chelsea Icoz). He has worked with repeat customers for over 20 years (Anthony). Beyond Tom, the current restoration crew draws strong praise: Luanne is named in multiple reviews for packout and cleaning work (Bobbie Belcher, Ronald Durham, Wayne Nash, Jason Schaefer). Mason gets credit for fast response on water damage assessments (Jason Schaefer, Judy Miranda). Arturo, Robert, and Milton are praised for restoration detail work (Jason Schaefer, Ronald Durham, header). Racheal, Veronica, and Antwan earned praise from Jessica Stoner for explaining processes during a stressful situation. Barbara Anderson, a 77-year-old homeowner, described the staff attention to detail over three days of service as the best she had experienced.
0 found across 25 total reviews at 5.0★. No negative reviews found in the last 18 months. With 25 total reviews and zero complaints, there is no complaint data to analyze.
The review profile splits into two distinct eras. Older reviews center on Tom Fitzgerald, who owned his own SERVPRO franchise for 41 years before selling to Team Friermuth. Recent reviews (2025-2026) name a larger rotating crew including Luanne, Mason, Arturo, Robert, Milton, and Racheal. This transition suggests the company scaled from a single-operator model to a crew-based model. The overlap period where Tom still serves customers alongside the new team appears to be working well based on review sentiment, but buyers should confirm staffing for their specific job.
Tom Fitzgerald (former franchise owner, now working in reduced role — praised across 10+ reviews for honesty, mold knowledge, carpet cleaning, and long-term customer relationships). Luanne (packout/cleaning team lead — praised by Bobbie Belcher, Ronald Durham, Wayne Nash, Jason Schaefer). Mason (estimator/project manager — praised by Jason Schaefer and Judy Miranda for fast response and quick quoting). Arturo (restoration technician — praised by Jessica Stoner, Wayne Nash, Jason Schaefer, header). Robert/Rober (restoration technician — praised by Susan Aurand, Ronald Durham, Jason Schaefer, header). Milton (restoration technician — praised by Ronald Durham, Jason Schaefer). Racheal (restoration technician — praised by Jessica Stoner, Wayne Nash). Veronica (restoration technician — praised by Jessica Stoner, Wayne Nash). Antwan (restoration technician — praised by Jessica Stoner). Amina/Mina (technician — praised by Ronald Durham, Wayne Nash). Christian (technician — praised by Stephanie Dunphy for floor protection and process explanation). Abe (technician — praised by Chris Schoenberg). James (technician — praised by Chris Schoenberg, Tyshawn Ward). Manuel (technician — praised by Tyshawn Ward). Luise (technician — praised by Tyshawn Ward). Jamison (technician — praised by Transwestern Real for floor cleaning). Lorenzo (technician — praised by Susan Aurand for water damage cleanup). Javi (assessor — praised by Sable Bruce for honesty and fast response). Darren (technician — praised by Jason Schaefer). Carrie Rios (role unclear — named in Wayne Nash review).
Ask whether Tom or Mason will handle your mold assessment, since both are named for honest evaluations. Confirm who on the current crew holds the AMRT credential and will manage containment and remediation on your job. The review record is entirely positive but thin at 25 reviews, and most feedback covers carpet cleaning and water damage rather than mold work specifically.
Keep in mind
- Mold remediation is a small part of their overall business. Most of their 25 reviews mention carpet cleaning or water damage, not mold. You may want to ask how many mold jobs they complete per month and who on the current crew handles mold specifically.
- The 5.0-star rating across 25 reviews with zero negatives in 18 months is a clean record, but the small review count means no complaint data exists to assess how the company handles problems.
- This is a franchise operation within a 13-franchise network across two states. The team and management in Olympia may differ from other SERVPRO Team Friermuth locations.
- Tom Fitzgerald, the most-praised person in reviews, recently sold his own SERVPRO franchise to Team Friermuth and continues to work in a reduced capacity. Ask whether Tom will be involved in your project or whether a different technician handles mold jobs.