Provider profile
SERVPRO of Lacey
Provider snapshot
What this listing says
Olympia-area homeowners dealing with water damage that led to mold growth, who want a single franchise team to handle mitigation through reconstruction under one roof.
Best for
- Olympia, Lacey, or Yelm homeowners who discovered mold after a water leak and need both the moisture source addressed and the mold removed by one company.
- Property managers or landlords in Thurston County who need a single vendor for damage assessment, remediation, contents packout, and reconstruction.
- Commercial property owners who need mold or water damage handled fast to minimize business downtime, given the franchise's 24/7 response and commercial capabilities.
- Homeowners dealing with crawl space moisture or storm-related water intrusion common in western Washington's wet climate.
About this company
SERVPRO of Lacey is a franchise restoration company based in Olympia, Washington, serving Lacey, Yelm, Tenino, and surrounding Thurston County communities. Mold remediation is one piece of a much larger operation that covers water damage, fire damage, storm cleanup, sewage, and full reconstruction. They do both mold testing and mold removal.
The standout here is their ability to take a job from emergency water extraction all the way through rebuild without bringing in outside contractors. Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and restoration. They hold AMRT (Applied Microbial Remediation Technician) credentials alongside a long list of other IICRC certifications. They also run a packout and contents storage facility for belongings displaced during remediation.
Doug Friermuth started the business in 1992 out of a garage in Puyallup with one truck. His son Kevin now leads operations. The family runs 13 SERVPRO franchise licenses across Washington and Texas, with headquarters in Puyallup. The Lacey office has been serving the area for over three decades and maintains relationships with entities like the Tacoma Housing Authority.
4.8 stars across 84 Google reviews with zero negative reviews in the last 18 months is strong. For a restoration franchise that handles emergency work under stressful conditions, that level of consistency stands out.
Services
Service area
SERVPRO of Lacey is headquartered in Olympia, Washington, at 2633 Reinhardt Ln NE. They list Lacey, Olympia, Yelm, Tenino, and Sumner as service areas. One reviewer noted they traveled to Fox Island, roughly 35 miles north. The core coverage is Thurston County, with the Sumner and Fox Island jobs suggesting willingness to range into Pierce County.
Review consensus
Luanne is the most frequently named crew lead, appearing in at least 15 reviews for her communication, organization, and ability to manage large-scale packouts. Ninoska draws similar praise for friendliness and energy, with multiple reviewers singling her out by name across move-out and cleaning jobs. Tom Fitzgerald gets repeat mentions for carpet and upholstery cleaning, with one long-term client saying they would not use anyone else. Arturo and Robert appear in nearly every crew list as reliable field workers. Brent draws praise for initial assessments and keeping customers informed. Across the board, reviewers highlight communication, politeness, and the crew explaining each step of the process.
0 found across 84 total reviews at 4.8★. No 1-star reviews found in the last 18 months. With 84 total reviews at 4.8 stars, recent complaint data is not available to assess.
The review pattern reflects a franchise with deep crew benches. Most positive reviews list four to twelve crew members by name, suggesting they deploy sizable teams for restoration and packout jobs. This is consistent with a franchise model where labor scales up for large losses. The absence of any recent negatives across 84 reviews is unusual for a restoration company handling emergency work and likely reflects active reputation management as well as genuine service quality.
Luanne (crew lead — positive, mentioned in 15+ reviews). Ninoska (crew lead — positive, mentioned in 10+ reviews). Tom Fitzgerald (cleaning technician — positive, repeat client praise). Arturo (field crew — positive, mentioned in 15+ reviews). Robert/Roberto (field crew — positive, mentioned in 15+ reviews). Darren (field crew — positive). Milton (field crew — positive). Eduardo (field crew — positive). Trenesse (field crew — positive). Mimi (crew lead — positive). Sarah (field crew — positive). Katy (field crew — positive). Brent (project manager/assessor — positive). James (field crew — positive). Glenn (field crew — positive). John (field crew — positive, praised for communication). Abe/Abelardo (field crew — positive, including mold work). David (field crew — positive, mold work). Samantha (insurance coordinator — positive). Lisa (customer service — positive). Veronica (crew — positive). Rachael (crew — positive). Joanne (crew lead — positive). Patricia (field crew — positive). Scooby (field crew — positive). Zack (field crew — positive, praised for education). Nate (field crew — positive, praised for answering questions). Aleks (customer service — positive).
This is a well-staffed franchise operation with a strong track record in water damage that also handles mold. Ask for Luanne or Ninoska if your job involves a large packout, and Tom Fitzgerald for cleaning work. Since they test and remediate mold themselves, get a second opinion on scope from an independent assessor before signing off on the remediation plan.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Mold is a small slice of what this company does. Most of their reviews and their primary Google category center on water damage restoration. If you need a mold-only specialist, this is a generalist franchise.
- The Lacey franchise is one of 13 under the Friermuth family operation. Crew members rotate across franchise territories, so the specific team you get on any given day can vary.
- Their listed service area includes Sumner, which is roughly 40 miles from the Lacey office. Jobs at the edges of their territory could mean longer response times.