Provider profile
Ace Flood & Fire
Provider snapshot
What this listing says
Thurston County homeowners facing water damage or mold after a leak who want a locally owned restoration company that bills insurance directly and responds same-day.
Best for
- Olympia, Lacey, or Tumwater homeowners who need water damage dried out and rebuilt by the same company.
- Insurance-claim situations where you want the restoration company to handle adjuster coordination and direct billing.
- Mold found after a water event — they can dry, test, remediate, and reconstruct in a single engagement.
- Commercial property managers in Thurston or Pierce County dealing with roof leaks or flooding.
- Homeowners who want the owner involved — Paul personally handles many initial assessments.
About this company
Ace Flood & Fire is a restoration company based in Olympia, WA that handles water damage, fire damage, mold remediation, and reconstruction under one roof. They bill insurance companies directly as a preferred vendor for most major carriers, which means you typically deal with Ace rather than juggling contractors and adjusters separately.
Their mold work includes free inspections, removal, disinfecting, and post-remediation restoration. They also handle sewage cleanup, drywall repair, flooring replacement, and full reconstruction after damage events. The website lists a 4-step process — identify, evaluate, mitigate, restore — and they offer 24/7 emergency response with a separate emergency phone line.
Paul runs the company and still goes out on assessments himself. The operation has been around for over 30 years and holds Washington contractor license #ACEFLFR861QQ. They cover Thurston and Pierce counties from their Black Lake Blvd office in Olympia.
4.8 stars across 44 Google reviews is strong for a restoration company. The positive reviews skew heavily toward water damage response and reconstruction rather than standalone mold work, though several reviewers mention mold remediation specifically.
Services
Service area
Headquartered at 2112 Black Lake Blvd SW in Olympia, WA. They cover all of Thurston County (Olympia, Lacey, Tumwater, Yelm, Tenino, Rochester, Grand Mound) and Pierce County (Tacoma, Lakewood, Puyallup, Spanaway, DuPont, Steilacoom). The full list includes 24 cities, which is broad — confirm response times if you are on the outer edges like Auburn or Chehalis.
Review consensus
Paul draws the most mentions — reviewers describe him showing up the same day, explaining the insurance process upfront, and personally assessing damage. Kevin gets strong praise for field work: arriving on schedule, explaining the drying process, and even connecting one homeowner with a roofing company. Kate (also called Caitlin) runs the office and gets singled out for scheduling, communication, and project coordination across multi-month insurance claims. Jerome stood out on a fire restoration job for quality craftsmanship and trustworthiness. Gerry handles carpet repair and stretching and has a dedicated following among realtors. Multiple reviewers specifically note that Ace undercut competitors on price.
2 found across 44 total reviews at 4.8★. Marsha Smith (March 2025, Local Guide, 35 reviews) described a reconstruction project referred through USAA where Paul repeatedly misrepresented his capabilities, leading to over 3 months of delay. She ultimately hired a different construction company to complete the work and said zero stars would have been more accurate. Brian (September 2025, 0 reviews) left a 1-star with no text, providing no actionable detail.
The Marsha Smith complaint targets reconstruction capability specifically — not water mitigation or mold work, which is where the bulk of positive reviews cluster. This suggests the company's strength is in emergency response and dryout, while larger reconstruction projects may be a weaker area. Paul's 0% response rate on negative reviews means there is no public rebuttal to the reconstruction complaint.
Paul (owner — praised in 10+ reviews for hands-on assessments, insurance guidance, and fast response), Kevin (field technician — praised for reliability, clear explanations, and going above expectations), Kate/Caitlin (office manager — praised for communication, scheduling, and insurance coordination), Jerome (reconstruction worker — praised for quality craftsmanship and trustworthiness on a fire job), Alex (field worker — praised alongside Kevin for water damage response), Gerry (carpet specialist — praised by a realtor for 10 years of reliable carpet repair), Erik (field worker — praised on a mold repair job), Mate (field worker — praised on a mold repair job)
For water damage emergencies and insurance-claim coordination in the Olympia area, Ace has a strong track record. Ask for Paul on the initial assessment and Kate for project coordination. If your job involves major reconstruction beyond mitigation, ask pointed questions about their construction crew's capacity and get a written timeline with milestones — the one serious complaint centers on reconstruction scope, not the emergency response work.
Keep in mind
- They do both mold inspections and mold remediation. That creates a conflict of interest — the company deciding you have a mold problem is the same one billing to fix it. Consider getting an independent mold test before committing to remediation.
- One detailed 1-star review from a Local Guide with 35 reviews alleges Paul misrepresented reconstruction capabilities, causing a 3+ month delay on a USAA-referred project. The reviewer had to hire a different construction company to finish the work.
- Paul did not respond to either negative review. With only 2 negatives total this is a small sample, but it means you cannot see the company's side of those complaints.
- Their service area claims 24 cities across two counties. If you are on the edges — Auburn, Chehalis, Puyallup — confirm they will actually send a crew to your location without extended wait times.
- Most reviews praise water damage and fire restoration work. Standalone mold remediation reviews are fewer, so there is less peer evidence for mold-only jobs.