Provider profile
Restoration Pro
Provider snapshot
What this listing says
Seattle-area homeowners dealing with water damage that has led to mold, where this Mukilteo-based crew uses dry ice blasting and handles insurance billing directly.
Best for
- Seattle and Eastside homeowners with water damage that has turned into a mold problem, where one company can handle both.
- Situations where you want dry ice blasting for mold removal rather than traditional chemical treatment.
- Insurance-covered water or mold damage where you want the restoration company to handle claims paperwork directly.
- Homeowners who want a same-day or next-day estimate, especially for mold remediation following a leak or pipe burst.
About this company
Restoration Pro is a family-owned restoration company based in Mukilteo, WA that serves Seattle and the Eastside. Their primary identity is water damage restoration, but they run a full mold remediation operation alongside it. They do both mold testing and remediation, which creates an inherent conflict of interest worth understanding before you hire them.
What stands out is their mold removal method: dry ice blasting. They propel dry ice pellets at high speed to strip mold from surfaces without leaving secondary waste. After blasting, they follow up with HEPA vacuuming and sanitize with Accelerated Hydrogen Peroxide (AHP), a non-toxic disinfectant. They set up containment zones with negative air pressure and HEPA air scrubbers during remediation. Their mold page also mentions LEED and EPA-approved techniques for projects that need green building compliance. This is a genuinely unusual toolkit for a company of this size.
The company is locally and family owned. Their IICRC credentials include Applied Microbial Remediation Technician (AMRT) training. They offer free leak detection using infrared cameras, thermal imaging, and moisture meters. They bill insurance companies directly and claim to handle the full claims process on your behalf.
Google reviewers give them 4.7 stars across 54 reviews. That is a solid rating, though not exceptional. The positives heavily emphasize honesty and communication. Multiple reviewers describe situations where Charlie told them they did not need services at all, which is a strong trust signal for a company that could easily upsell.
Services
Service area
Headquartered in Mukilteo, WA. They list specific service area pages for Edmonds, Seahurst, Lynnwood, Mountlake Terrace, Kent, Kenmore, Medina, Mercer Island, Renton, Mill Creek, Bellevue, Kirkland, Bothell, Woodinville, and Redmond. That covers a wide swath from south King County to south Snohomish County. Their website claims under-60-minute response in most Seattle neighborhoods, but Mukilteo to Kent is 35+ miles, so confirm response time for your location.
Review consensus
Charlie gets the most mentions across reviews, praised specifically for honesty. Brittany Harwell and Cindy Sheng both describe situations where Charlie told them they did not need Restoration Pro's services at all. Carlos is praised for fast estimates, same-day site visits, and reasonable pricing. Denise Dillard noted Carlos did not try to upsell unnecessary testing. Isaac and Joabe are named for efficient hands-on work. Grace L called out Charles (likely Charlie) as project manager on a week-long attic and garage mold remediation. Reviewers consistently highlight communication, on-time arrivals, and insurance coordination as strengths.
2 found across 54 total reviews at 4.7★. Both 1-star reviews stem from the same water mitigation project. Lydia, the homeowner, says Carlos quoted $3,900, then the final insurance charge came to $9,500 without her being informed of the scope change. She describes being threatened with legal action when she asked for documentation before paying. The owner responded with specifics: the original figure was a verbal range, a fallen tree expanded the scope, the customer signed a work authorization for direct insurance billing, and the insurance company reviewed and approved the final invoice. The disagreement over whether the initial quote was written or verbal is unresolved. Emma, Lydia's friend, posted a corroborating review repeating the same account. The owner's response to Emma states they have no record of her as a customer.
The two 1-star reviews are connected to the same incident, which makes them less useful as independent signals. Emma's review is explicitly written on behalf of Lydia, which means the negative count functionally represents one unhappy customer, not two. The owner responded to both with specific details rather than template language, addressing the billing process and insurance approval steps. Across the positive reviews, several appear to come from related accounts (three Puetz family members reviewed within two days), which slightly inflates the positive count. A cluster of November-December 2024 reviews use similar language patterns.
Carlos (project manager, estimator — praised by multiple reviewers for fast estimates, reasonable pricing, and responsiveness; named in the 1-star billing dispute). Charlie (inspector, project manager — praised repeatedly for honesty, including telling customers they did not need services). Isaac (technician — praised for hands-on work and same-day emergency response). Joabe (technician — praised alongside Isaac for efficient fieldwork). Charles (project manager, from Grace L's review — likely the same person as Charlie).
Ask for Charlie if you want an honest assessment of whether you actually need mold work. Get your mold tested independently before committing to their remediation services. If the job will go through insurance, request written documentation of the initial scope and a clear process for approving scope changes before work begins. The billing dispute in the 1-star reviews is a single incident, not a pattern, but it highlights the importance of understanding how direct-to-insurance billing works before you sign the authorization.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Consider getting an independent mold test before committing to their remediation services.
- One reviewer reported the final insurance-billed cost was more than double the initial quote for water mitigation. The owner's response states the original figure was a verbal range and that scope changed during the project. Ask for written scope documentation and approval steps before work begins.
- Their office is in Mukilteo, but they list service areas stretching from Kent to Mill Creek and from Seahurst to Woodinville. Confirm response time to your specific location before booking.
- Most reviews focus on water damage restoration, not mold remediation specifically. A smaller subset of reviewers describe mold work, so the track record for mold-only jobs is thinner.