Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
Yakima-area homeowners and commercial property owners dealing with mold tied to water damage who want a national restoration company with a local Moxee office and in-house reconstruction crews.
Best for
- Yakima and Moxee-area homeowners with mold resulting from water leaks or burst pipes who need remediation and reconstruction handled by one company.
- Commercial property owners and restaurant operators in eastern Washington who need 24/7 emergency response for water or mold damage.
- Homeowners navigating an insurance claim tied to mold or water damage who want a company that coordinates directly with adjusters.
- Property owners dealing with mold discovered during a home inspection or real estate transaction who need same-day or next-day response.
About this company
Kustom Disaster Restoration operates a local office in Moxee, Washington, serving the Yakima area as part of a national, family-owned restoration company with 29 locations across the US. Mold remediation is one piece of a broader disaster restoration operation that also covers water damage, fire damage, storm damage, and full structural reconstruction. They handle both residential and commercial properties.
What stands out is the end-to-end model. Kustom follows IICRC S520 methods for mold work and pairs remediation with moisture mapping, structural drying, dehumidification, and selective demolition under one roof. They also act as a general contractor for the rebuild phase, so you do not need to hire a separate company for reconstruction after mold or water damage is addressed. Their InstantAssist program offers pre-disaster planning for commercial clients.
Kustom has been in business for over 50 years. The company describes itself as family-owned and operator-run, with corporate headquarters in Florida. The Yakima office is one of five Washington State locations alongside Spokane, Pasco, Tacoma, and Seattle.
4.9 stars across 83 Google reviews is unusually high for a restoration company of this size. The volume is modest, but the consistency is notable. Nearly every review with text praises the field crew by name, particularly Alex, who appears in more than a dozen reviews spanning two years.
Services
Service area
Headquartered in Moxee, Washington (503 Prospect Road), serving the Yakima area. Kustom operates five Washington offices total: Yakima, Spokane, Pasco, Tacoma, and Seattle. The company claims nationwide coverage across 48 states with 29 physical locations, though mold remediation inquiries should confirm availability from the Yakima office specifically.
Review consensus
Alex is the standout name in this review set, appearing by name in over 15 reviews. Reviewers describe him as patient with questions, clear in explaining the mitigation process, and quick to respond. Fernando and Oscar are frequently paired with Alex on field crews and draw praise for being polite, tidy, and efficient. Evelyn earned specific praise for leading a team on a commercial job. Jesse and Marcos are named in reconstruction work, with reviewers noting they kept projects moving. Multiple reviewers highlight same-day response, clear explanations of the process, and willingness to answer questions. Several mention Kustom coordinating directly with insurance adjusters, and one reviewer noted the company was honest about finding no damage when they could have pushed for unnecessary work.
2 found across 83 total reviews at 4.9★. Kristi Templeman (April 2026) reported inadequate testing and described the crew as rude and unwilling to listen to the tenant. No owner response. MK T (March 2025), a Local Guide with 64 reviews, described unanswered phone calls, surprise fees, slow communication, and incomplete work. The owner responded with a generic escalation message but did not address specific complaints. Both reviews are isolated incidents with different complaint themes, though the communication and responsiveness issues in MK T's review contrast sharply with the praise pattern in positive reviews.
The gap between field crew praise and office-side complaints is worth watching. Positive reviews consistently name specific technicians and praise their on-site communication. Both negative reviews target the office experience: phone responsiveness, billing transparency, and project management. This split is common in multi-location restoration companies where field crews operate semi-independently from the administrative office. The owner response to MK T's review was a template escalation rather than a specific engagement with the complaint.
Alex (mitigation technician — strongly positive across 15+ reviews). Fernando (field technician — positive, praised for being respectful and organized). Oscar (field technician — positive, praised for politeness). Alexis (mitigation technician — positive, described as polite and on time). Jesse (reconstruction — positive, kept projects moving). Evelyn (team lead — positive, praised for leading a commercial job). Marcos (project coordinator — positive, started process for a customer). Johnny (demolition — positive, handled tearout). Anthony (team lead — positive, praised for going above and beyond). Sly (technician — positive, arrived quickly and explained process clearly).
The field crews at this Yakima office earn strong praise, and Alex in particular has built a track record across dozens of jobs. Ask for Alex or Fernando by name if you can. Get your cost estimate and scope of work in writing before signing anything, and confirm office-side communication expectations upfront, since the two complaints both center on billing surprises and unanswered calls rather than workmanship.
Keep in mind
- Mold remediation is one service line within a large multi-service restoration company. Your mold job shares scheduling priority with water, fire, and storm damage calls across their territory.
- Kustom does not perform mold testing or inspection. You will need a separate mold assessor before and after remediation to confirm the scope and clearance.
- The Yakima office address is in Moxee, not Yakima proper. Confirm response times and availability for your specific location before booking.
- Two recent one-star reviews describe communication breakdowns and surprise fees once work began. Ask for a written scope and cost breakdown before signing.