Provider profile
McCarthy Team
Provider snapshot
What this listing says
Snohomish County homeowners who need mold remediation handled alongside water damage repair and full reconstruction by one crew, without coordinating separate contractors.
Best for
- Snohomish County homeowners dealing with mold that followed a water event, where remediation and rebuilding need to happen under one contract.
- Property owners who want their restoration company to handle insurance paperwork and direct billing rather than managing that process themselves.
- Homeowners who had a bad experience with a franchise restoration company and want a locally owned alternative with direct access to the owner.
- Commercial or residential properties in Everett, Marysville, Arlington, Lake Stevens, or Camano Island needing 24/7 emergency mold or water damage response.
- Sellers on a tight closing timeline who need fast mold remediation and repair before a home sale.
About this company
McCarthy Team is a family-run restoration and general contracting company based in Marysville, WA, serving Snohomish County and surrounding areas. What sets them apart from most mold remediation outfits is that they handle the entire chain: mitigation, remediation, and reconstruction under one roof. You don't need to hire a separate plumber or general contractor after they finish the mold work.
Their standout capability is that single-source approach. Most restoration companies in the area subcontract the rebuild phase or stop at mitigation. McCarthy keeps everything in-house, from the burst pipe through the drywall replacement. They are IICRC-certified, claim a 60-minute emergency response window, and staff a live phone line around the clock. They also handle insurance paperwork directly, which multiple reviewers cite as a significant stress reducer.
Rick McCarthy founded the company in 2007, though the family's construction roots go back three generations. He grew the business through the Great Recession, which he credits for instilling conservative business practices. The company is active in the Marysville community through Rotary, the Chamber of Commerce, and the Master Builders Association. Rick is also a member of CEO Coaching International.
With 122 Google reviews and a 4.8-star rating, McCarthy sits well above average for restoration contractors in the region. The volume of detailed, narrative reviews from repeat customers is unusual. Several reviewers specifically chose McCarthy after negative experiences with larger, franchise-style mitigation companies.
Services
Service area
Headquartered in Marysville, WA, with a mailing address in Arlington. Primary service area is Snohomish County, including Everett, Arlington, Lake Stevens, Stanwood, Monroe, and Camano Island. Also lists coverage in Skagit County (Mount Vernon, Burlington, Anacortes, Sedro-Woolley), parts of King County (Kirkland, Seattle), and Island County. The King County listings are a stretch from their Marysville base, so confirm availability and response times for those areas.
Review consensus
Jen surfaces in more reviews than anyone else, praised for managing insurance claims, coordinating timelines, and stepping in to resolve problems. Multiple reviewers describe her as the person who made a stressful situation manageable. Rick gets credit for showing up personally on jobs, doing hands-on assessments, and being directly reachable as the owner. Hunter appears in several reviews for on-site work quality, especially in mitigation and estimation. Anthony is praised for efficient crawlspace and emergency response work. Preston and Myles are mentioned together for water cleanup execution. Daniel and Travis get specific praise for electrical work. Communication is the single most common theme: reviewers consistently mention regular updates, clear timelines, and responsive phone calls. Several reviewers explicitly note they chose McCarthy after poor experiences with larger restoration franchises.
1 found across 122 total reviews at 4.8★. The single recent complaint describes a project that started strong but collapsed. The reviewer says water damage demo was completed without insurance approval, leading to a three-month wait with no bathroom or laundry access. They also allege a $6,000 charge for protective covering in a room that was never touched, and say the company threatened a lien to collect insurance funds before the claim was settled. The company ultimately walked away from the contract. The owner did not respond to this review.
The gap between the glowing majority and the one harsh negative centers on insurance coordination. Dozens of positive reviews praise McCarthy for handling insurance paperwork smoothly. The single negative alleges the opposite: work proceeding without insurance authorization, then stalling when payment did not arrive. This suggests the insurance process works well when it goes right but can become adversarial when it does not. The owner did not respond to the negative review, which contrasts with the company's emphasis on communication.
Jen (GM, insurance coordinator, contents team lead — strongly positive across many reviews). Rick McCarthy (owner — strongly positive, praised for personal involvement). Hunter Brannam (estimator, on-site tech — positive). Anthony (contractor, emergency response — positive). Preston (water cleanup tech — positive). Myles (water cleanup tech, reconstruction — positive). Daniel (electrician — positive). Travis (electrician — positive). Shawn (field tech — positive). Josh (project coordinator, reconstruction — positive). Mike (reconstruction — positive). Tyler (reconstruction — positive). Brian (reconstruction — positive). Isreal (tile work — positive). Alfredo (field tech — positive).
Ask for Jen as your project coordinator. She is the most frequently praised person across the entire review set, and multiple reviewers credit her with making the insurance process painless. Confirm in writing that insurance has authorized the scope before any demo work begins, given the one complaint about work starting without authorization. With 121 five-star reviews and only 1 negative in the last 18 months, the track record is strong, but that one negative is detailed enough to take seriously.
Keep in mind
- McCarthy is primarily a restoration and general contracting company. Mold remediation is one of several services, not their sole focus. If you need a mold-only specialist, ask how many mold jobs they handle per month versus water damage projects.
- Their service area spans four counties (Snohomish, Skagit, King, Island), which is broad for a small local company. If you are in Seattle or Kirkland, confirm response times and whether the 60-minute window applies to your location.
- The one recent negative review describes a situation where work began before insurance approval, leading to a months-long delay and a billing dispute. Ask upfront how they handle insurance authorization before starting demo work.
- Their website mentions mold removal services but provides little detail on specific remediation methods or containment procedures. Ask what their remediation process involves before signing a contract.