PuroClean Northwest

Bob Jordan (owner) is named by Van Vo, Carmen, Lilly Garcia, Ellen Beal, KeeKay, Ion Javeri, Kristen Cunningham, and others for hands-on involvement, clear explanations, and willingness to do the physical work himself. JT (John) draws praise from Derek Mathis, M. Foster, Kwyet Storm, Ko Ko Maung, Krystal Medina, D.V., and Michael Meagher for detailed assessments and honest scoping — D.V. specifically notes JT told them their issue was not severe enough to warrant full service and showed them how to handle it themselves. Travis Dick is named by Alyssa Anderson, Brian Zenk, Cynthia Cote, and others for consistent follow-through on multi-visit jobs. Alejandro Cortes appears in reviews from Susan Choi, Casey Cosley, Lesle Zayat, Ao Shen, Ko Ko Maung, and Zach Peterson for courtesy and patience. Angela Singleton is praised by Yumi P and Allison Erickson for urgency and care. Jeremie Vigliaturo is noted by Paul Michael and Carol W. for responsiveness and clear process explanations.

1 found across 129 total reviews at 4.8★. One 1-star review from Tanya Hines describes a crew tearing into her elderly parents' walls, leaving humidifiers running, and then never returning or answering calls — leaving her 75-year-old parents sleeping on the living room floor. The owner responded the same day saying they cannot locate any customer record for her parents and suggesting the work may have been performed by a different PuroClean franchise. The reviewer is a Local Guide with 13 reviews, lending some credibility, but the owner's inability to find the account raises the possibility this was directed at the wrong location.

The standout pattern is how many reviewers name multiple crew members by full name — Ko Ko Maung names six people, Mark Ippolito names five, Demon Wolves names six. This level of name recall across different reviewers suggests a stable, recognizable team rather than anonymous subcontractors. Bob Jordan's personal involvement in jobs is another recurring theme — Brian Zenk notes "he is not afraid of hard work and doesn't ask anything of his crew that he wouldn't do himself." The single negative review's owner response is specific and investigative rather than templated, though it ultimately says the customer may be at the wrong franchise.

Bob Jordan (owner — overwhelmingly positive, named in 10+ reviews for hands-on work and clear communication). JT/John (technician/crew chief — positive from Derek Mathis, M. Foster, Kwyet Storm, Ko Ko Maung, Krystal Medina, D.V., Michael Meagher, Mark Ippolito; noted for honest assessments). Travis Dick (technician — positive from Alyssa Anderson, Brian Zenk, Cynthia Cote, ERIN ROUNDS, Anthony Kay, Roman Tapia, Ko Ko Maung). Alejandro Cortes (technician — positive from Susan Choi, Casey Cosley, Lesle Zayat, Ao Shen, Ko Ko Maung, Zach Peterson). Angela Singleton (office/coordinator — positive from Yumi P, Allison Erickson, Ko Ko Maung). Lee Gunter (technician — positive from Nathan Monsrud, Yumi P, Mark Ippolito, Demon Wolves, Alma Christean). Jeremie/Jeremy Vigliaturo (technician — positive from Paul Michael, Carol W., Cynthia Cote, Anthony Kay, Ko Ko Maung). Rob Acevedo (sales — positive from Brian Zenk, Ko Ko Maung). Jose (technician — positive from Yumi P, Mark Ippolito, Roman Tapia). Thomas Ball (technician — positive from Mike Wilson, KeeKay). Sonny Blankenship (technician — positive from Karen Curr, Marilyn Scott). Anthony Wiediger (technician — positive from Tina Boyd, Angie Ivan). John Jones (technician — positive from Celia Chessin-Yudin, Larry Ryan, Allison Erickson). Gabbie (technician — positive from Van Vo). Windy (office — positive from KeeKay). Chris/Christopher (technician — positive from Carol W., ERIN ROUNDS, Barney Dougherty). Melissa (crew lead — positive from Welch's Appliances). Jesse/Jessie (technician — positive from Jannell Russell, Cloey Wright, Daniel Arnitz, Sandy Bernsten). Freddy/Fred (technician — positive from Ao Shen, M. Foster). Sky (technician — positive from Leslie Mcdowell). Mark Parker (technician — positive from Dushyant Maheshwary). Ashley (office — positive from Alma Christean).

PuroClean Northwest has an unusually strong review profile for a franchise operation — 4.8 stars with only 1 negative in the last 18 months, and that single complaint may belong to a different franchise location. Ask for Bob Jordan if you want the owner involved, or JT for a no-nonsense assessment (he has a track record of telling customers when they do not need full service). Walk through the scope of work before signing, and get mold testing done independently if you want to avoid the conflict of interest.