Provider profile
Paul Davis Restoration of Greater Seattle
Provider snapshot
What this listing says
Greater Seattle homeowners needing insurance-driven water or mold restoration from a national franchise that recently changed ownership and handles both mitigation and reconstruction under one roof.
Best for
- Homeowners in Lynnwood, Everett, Bellevue, or the greater Eastside dealing with water damage or mold growth who want a single company to handle mitigation through reconstruction.
- Insurance-claim-driven projects where you want a contractor that works directly with carriers and handles documentation.
- Commercial property managers in the greater Seattle area who need a single vendor for water, fire, and mold emergencies across multiple properties.
- Situations where you need same-day emergency response for water intrusion, burst pipes, or flooding.
- Homeowners who want content pack-out and off-site storage coordinated alongside the restoration work.
About this company
Paul Davis Restoration of Greater Seattle is a franchise location based in Lynnwood, Washington, serving over 40 cities from Arlington down to Renton and east to Sammamish. They handle the full cycle: emergency water extraction, mold remediation, fire and smoke cleanup, storm damage, biohazard work, content pack-out, and reconstruction. Mold is one of several service lines, not their sole focus.
The franchise recently went through a complete ownership and management change. George Jordan, the new GM, has publicly acknowledged in review responses that the previous team failed customers on communication and billing. The website mentions IICRC-certified technicians, infrared cameras, moisture meters, industrial dehumidifiers, air movers, ozone machines, and hydroxyl generators. They offer a 24/7 response line and claim a 30-minute response window. They also run a "First Priority Program" for commercial property managers, which suggests a meaningful commercial client base.
Paul Davis as a national brand was founded in 1966 and now has over 300 franchise locations across the U.S. and Canada. This particular franchise serves both residential and commercial properties, from single-family homes to industrial facilities. They work directly with insurance carriers and offer a claims-assignment portal on their website.
At 4.4 stars on 114 Google reviews, the rating sits below the threshold where you can stop worrying. A cluster of 1-star reviews from mid-2025 through early 2026 targets the previous ownership team. Recent reviews from the new management era trend strongly positive, which suggests the ownership change may be having an effect, but the sample under new management is still small.
Services
Service area
Headquartered in Lynnwood, Washington. The franchise lists over 40 cities across the greater Seattle metro, including Seattle, Bellevue, Redmond, Kirkland, Everett, Bothell, Edmonds, Renton, Issaquah, Sammamish, Shoreline, Marysville, Arlington, Mercer Island, and Woodinville, among others. The coverage stretches from Arlington and Stanwood in the north to Renton in the south and North Bend in the east. For a franchise based in Lynnwood, that is a wide radius — worth confirming response time for locations on the periphery.
Review consensus
Reviewers consistently highlight fast emergency response and strong communication with insurance companies. Jason gets singled out as someone you can trust. Jay is praised as a project manager who communicated well throughout reconstruction. Ivan appears in two reviews as an effective project supervisor. Eddie is called experienced with clear communication. Chris handled insurance paperwork and kept a homeowner informed. Cameron gets called prompt and effective. Multiple reviewers describe the mitigation teams as efficient and respectful of their homes. Several note that Paul Davis coordinated directly with their insurance, reducing their personal burden.
7 found across 114 total reviews at 4.4★. The dominant pattern across negatives is communication failure and billing disputes under the previous ownership. Steven Hollinshead describes being shuffled between project managers Mike and George with constant broken promises and no progress on his repair job. John Le was billed more than his deductible multiple times and discovered months later that his carpet pad was never properly dried during mitigation. Don Weidinger was told his project was paid in full, then received an invoice nearly a year later and was threatened with collections. Charitha Kankanamge describes a 500-square-foot job that took 7 months, a project coordinator who lied about status, a manager who threatened them in person, and a post-project billing threat including a lien. Troy Taylor calls the work substandard, though the owner response notes he had previously rated them favorably. Chris Hill left a 1-star with no text. One review from Mike Burba appears to be about a different Paul Davis franchise (Southeast Puget Sound), as the owner response clarifies.
Nearly every negative review describes the same franchise under its previous ownership, and the new GM George Jordan explicitly acknowledges this in his responses. His replies on the older complaints are personalized and transparent, stating the location has "completely changed ownership and has an entirely different team." However, some responses on other reviews use identical template language ("We take customer concerns seriously..."), creating an inconsistency in engagement quality. The core structural issue was an office that took deposits and insurance assignments but failed to execute on reconstruction timelines, then sent surprise invoices months after project close. Whether the new ownership has fixed these operational problems is the key question for prospective customers.
Jason (technician — positive, praised as trustworthy and patient). Jay (project manager — positive, strong communication during reconstruction). Ivan (project supervisor — positive in two reviews, effective oversight). Cameron (project manager — positive, prompt and informative). Charlie (unnamed role — positive, communicative). Eddie/Eddy (technician — positive, experienced). Chris (project manager — positive, handled insurance well; also Chris Hill in a 4-star review, made things right). Sara (coordinator — positive, scheduling). JP (technician — positive, helped recover personal items during fire cleanup). Scott (technician — positive, crawl space inspection). Jerrod, Skyler, Miguel, Oscar, Sunny (demolition crew — positive). George Jordan (GM — appears in owner responses, acknowledged ownership change). Mike and George (project managers mentioned in Steven Hollinshead's negative review — poor communication).
If you are considering Paul Davis Greater Seattle, the experience you get will depend heavily on whether the new management team has actually fixed the operational problems that generated a cluster of 1-star reviews in 2025. Ask for George Jordan by name, get your project scope and billing terms in writing, and request a single named project manager who will stay on your job from start to finish. Recent reviews under the new team are strongly positive, so the trajectory is promising.
Keep in mind
- They do both mold testing and remediation, which is a conflict of interest. Consider getting an independent mold assessment before agreeing to their remediation scope.
- This franchise recently had a complete ownership and management change. George Jordan is the new GM. The positive trajectory under new management is encouraging but not yet backed by a long track record.
- Multiple reviews from the previous ownership era describe being billed after being told the project was paid in full. Ask for written confirmation of final billing at project close.
- At least one reviewer noted they were not told upfront that Paul Davis would only handle mitigation, not reconstruction. Confirm in writing whether your project includes full reconstruction or just demo and dry-out.
- The service area spans over 40 cities from Arlington to Renton. If you are on the edges of that range, confirm realistic response times for your location.