Provider profile
The Flood Guys - Water Fire Mold & Storm
Provider snapshot
What this listing says
Kent-based homeowners across five Western Washington counties who need water damage, mold, or fire restoration from a family-owned crew with a 90-minute emergency response commitment.
Best for
- Homeowners in King, Pierce, Snohomish, Thurston, or Skagit County who need mold remediation from a crew that also handles the water damage that caused it.
- Owners of pre-1980s homes where asbestos or lead testing is needed before any demolition — The Flood Guys carry AHERA and RRP credentials and handle testing in-house.
- Families dealing with sudden water emergencies who need contents packed, stored, and returned — the company runs its own moving and storage operation with photographic inventory.
- Insurance claimants who want Xactimate-based estimates that align with what their adjuster will produce.
- Homeowners who want the same technicians from start to finish rather than rotating subcontractor crews.
About this company
The Flood Guys operate out of Kent, Washington, as a family-owned restoration company covering water damage, fire and smoke damage, mold remediation, storm damage, and disaster moving and storage. They claim 50 years of combined field experience and hold IICRC certification as a firm, along with individual technician credentials in water restoration, fire and smoke restoration, microbial remediation, odor control, and applied structural drying. They also carry AHERA building inspector and lead renovator (RRP) credentials, which means they test for asbestos and lead before starting demolition work.
The asbestos and lead testing capability stands out. Most mold remediation companies subcontract that step or skip it. The Flood Guys handle it in-house under NW Clean Air Agency regulations, which can speed up the project timeline on older homes. They also run a disaster moving and storage operation — packing contents, creating photographic inventories, and storing belongings in their warehouse during remediation. That end-to-end approach shows up repeatedly in reviews, where customers describe furniture being carefully packed and returned.
The company holds a BBB A+ rating and belongs to the Seattle Southside Chamber of Commerce and the Master Builder Association of King and Snohomish Counties. They price using Xactimate, which is the industry-standard estimating software that insurance adjusters also use. GreenSky financing is available with 0% interest options for 6 or 12 months.
A 4.9-star average across 190 Google reviews is unusually high for a restoration company. Restoration work involves demolition, insurance disputes, and extended timelines — all of which generate complaints even at good companies. Only 1 review at 3 stars or below appeared in the last 18 months, which suggests consistent execution across their crews.
Services
Service area
Headquartered in Kent, Washington, with a second office in Lacey serving the Olympia area. They cover five counties in Western Washington: King, Pierce, Snohomish, Thurston, and Skagit. Named service locations include SeaTac, Seattle, Bellevue, Everett, Lynnwood, Marysville, Issaquah, Mount Vernon, and Olympia. Their website also references Central Washington, though the mold remediation page specifies Western and Central Washington State.
Review consensus
Walker appears in more reviews than any other employee, often paired with Ben, and customers describe them as responsive, clear communicators who explain each step. Phillip draws praise for going the extra mile and handling multi-floor water damage. Zyrece and Colton are frequently named together on contents work — packing, moving, and returning belongings. Cory receives credit for meticulous remediation and reconstruction work. Francisco is consistently praised for lead technician work and calm demeanor. Multiple reviewers mention fast same-day or next-day response. Several customers note the company was referred by their plumber, which suggests a strong local trade reputation. The crew's care with pets and personal belongings comes up more than once.
1 found across 190 total reviews at 4.9★. The single recent negative describes a job that was not fully completed, with materials left at the job site. The reviewer compared the quality to hiring day laborers. The owner responded that they could not identify the project in their records and asked the reviewer to call the office. That response could indicate a fake review or a booking under a different name — but the complaint itself is specific enough to take at face value.
With only 1 negative review in 18 months across 190 total, there is no recurring complaint pattern to identify. The positive reviews do reveal a structural strength: reviewers frequently name two or three crew members by name and describe specific tasks each person handled. That level of detail suggests crews are consistent rather than rotating, which aligns with the company's claim that the same technicians stay on a project from start to finish. The owner response rate on negative reviews is 100%, though with only one recent negative, that is a small sample.
Walker (field technician — praised repeatedly for responsiveness and communication). Ben (field technician — frequently paired with Walker, praised for quick response). Phillip/Phil (technician — praised for extra effort, handled multi-floor damage). Zyrece/Zyree (contents team — praised for careful packing and politeness). Colton (contents team — praised alongside Zyrece). Mike (project manager — praised for helpfulness during mitigation). Kaneen/Kaynen (technician — praised across multiple jobs). Tim (technician — praised for reliability). Cory (remediation and reconstruction lead — praised for meticulous work). Francisco (lead technician — praised for calm demeanor and quality work). Leon (technician — praised for same-day response, multiple reviews). Donte (technician — praised alongside Leon and Francisco). Josh/Josh Gibbs (technician — praised for quick response). John (inspector — praised for detailed leak inspection and clear explanations). Emma (technician — praised as hard worker). Cullen (technician — praised for insurance navigation help). Gage (technician — praised alongside Walker). Irving (technician — praised for demolition work). Juquan/JuQuan (contents team — praised for furniture handling). Aundrei (technician — praised for leak repair). Jefry (technician — praised for communication). Antonio (technician — praised for fast service). Ryan (technician — praised alongside Dennis for pipe burst work). Dennis (technician — praised for pipe burst response). Garrett (technician — praised alongside Leon). Osmar (technician — praised for crawlspace work). Jacquell (technician — praised alongside Francisco). Zach (technician — praised alongside Walker).
With 190 reviews at 4.9 stars and only one negative in 18 months, The Flood Guys have an unusually strong track record for a restoration company. Ask for Walker or Ben if your job involves water damage mitigation — they appear in the most reviews. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a problem is the one selling the fix. Consider getting an independent mold inspection before committing to their remediation scope.
- A $250 service call fee may apply for mold inspections and external water damage assessments. Ask upfront whether this fee applies to your situation and whether it gets credited toward the project cost.
- Their service area spans five counties from Skagit to Thurston. That is a large territory. Response times to locations far from the Kent headquarters or the Lacey office may differ from the 90-minute target.
- They list 10 service locations on their website, but only two physical office addresses appear (Kent and Lacey). Confirm which crew and office will handle your project before signing.