Provider profile
Pacific Northwest Restoration LLC
Provider snapshot
What this listing says
Kent and South King County homeowners dealing with fire or water damage who want a single company to handle mitigation, demolition, and full rebuild under one roof.
Best for
- Homeowners in Kent, Auburn, Federal Way, and South King County recovering from fire or water damage who want one company from mitigation through full rebuild.
- Families navigating insurance claims after a disaster — multiple reviewers credit PNW with handling adjuster negotiations and securing full coverage.
- Buyers who want a company that keeps demolition, construction, and contents management in-house rather than subcontracting.
- Property owners needing emergency tree removal or storm damage response in the Puget Sound corridor.
About this company
Pacific Northwest Restoration runs every phase of a restoration project in-house from their Kent, Washington headquarters. They handle the initial emergency response, mold testing and remediation, demolition, contents pack-out and cleaning, full construction rebuild, and even kitchen and bathroom upgrades. Owner Slavik Petrus and his team claim over 20 years of experience in the restoration trade.
What sets them apart is the scope. Most restoration companies subcontract the rebuild. PNW keeps demolition crews, project managers, estimators, and construction teams on staff. They operate a design showroom where clients pick finishes during the rebuild. They also do mold inspections and remediation, asbestos abatement, and storm tree removal. The website mentions thermal imaging and moisture detection for water damage assessment.
Slavik founded the company and remains active on job sites. Multiple reviewers mention meeting him during estimates and during ongoing work. The company is headquartered at 25713 74th Ave S in Kent and serves the Greater Puget Sound area across King, Pierce, and Snohomish counties. They hold Washington contractor license PACIFNR784JD and display IICRC and BBB logos on their site.
Google shows 4.8 stars across 67 reviews. That rating with that volume is strong. The vast majority of reviews describe fire and water damage restoration, not mold work specifically. Only one review explicitly describes a mold inspection experience.
Services
Service area
Headquartered in Kent, Washington. Serves the Greater Puget Sound area across King County, Pierce County, and Snohomish County. Lists over 30 specific cities including Seattle, Tacoma, Renton, Federal Way, Auburn, Puyallup, Kirkland, Redmond, Issaquah, Olympia, and Lynnwood. That range stretches roughly 80 miles north-to-south — confirm crew availability for locations distant from Kent.
Review consensus
Slavik Petrus draws the most mentions by name — reviewers describe him as responsive to texts, accurate on estimates, and present on job sites. Ivan Feltsan stands out as a project manager who finishes ahead of schedule; one reviewer noted a two-week estimate completed in one week. Rich Thompson gets credit for patience in explaining the restoration process, especially with non-native English speakers. Owen Gaupe appears in multiple reviews for going above and beyond, including helping an uninsured neighbor after a fire and personally ensuring Red Cross support. Larissa and Val earned praise as project managers on a fire restoration. Slava Kozub was singled out for kitchen and fireplace work. Dani and Rich were named together for a mold inspection. Across the board, reviewers emphasize fast emergency response (same-day in several cases), willingness to work directly with insurance companies, and construction quality that exceeded pre-loss condition.
2 found across 67 total reviews at 4.8★. Serena described pressure to sign a contract at a fire scene and was told her insurance was ripping her off. She also questioned the owner's business history using the L&I contractor lookup. The owner responded the same day denying pressure tactics and suggesting the review might be for the wrong company. Chris Thomason left a one-line review naming an employee called Chace as unprofessional. The owner responded that they have no record of this client or any employee named Chace, suggesting a possible mix-up with another company.
Both negative reviews received owner responses, and in both cases the owner questioned whether the review targeted the correct company. One response came the same day; the other took about three months. The responses are personalized rather than templated — each addresses the specific complaint and offers direct contact with the CEO. Worth noting: many positive reviewers share Eastern European names and reference the owner by first name, which fits with a tight-knit community business but could raise questions about review authenticity. Several single-review accounts left detailed 5-star reviews.
Slavik Petrus (owner — praised repeatedly for responsiveness, presence on job sites, and fair estimates). Ivan Feltsan (project manager — praised for finishing ahead of schedule, responsiveness, and leadership). Rich Thompson (mitigation/sales — praised for patience, knowledge, and explaining the process). Owen Gaupe (sales/field — praised for going above and beyond, including helping an uninsured fire victim). Slava Kozub (project manager — praised for kitchen and fireplace restoration). Larissa (project manager — praised for knowledge and personability). Val/Valerian (project manager — praised for fire restoration management). Nadiya (cleaning — praised for thoroughness). Victor and Russell (construction — praised for quality work). Nick (project manager — praised for insurance advocacy). Dani (mold inspection — praised for knowledge). Eric (mitigation — praised for quick response). Jessica Doma (admin — praised for responsiveness). Gwendy Lara (consultant — praised for speed). Michael Shoyhin (accountant — praised for accuracy). Alex Kulibaba (estimator — praised for accuracy). Alex (project manager — praised for advocacy). David (mitigation crew — praised for keeping dust down). Brian (cleaning/mitigation — praised for communication).
Ask for Ivan or Rich as your point of contact — they draw the most detailed praise. If you need mold work specifically, request references from past mold clients since nearly all reviews describe fire and water jobs. Get any contract terms in writing before signing at the scene, and confirm the warranty details upfront.
Keep in mind
- PNW does both mold testing and mold remediation. That creates a conflict of interest — the company inspecting your mold problem stands to profit from the remediation work. Ask whether they use a third-party inspector or consider hiring an independent testing firm.
- One reviewer described feeling pressured to sign a contract at a fire scene. The owner denied this and suggested the review might target the wrong company, but the reviewer is a Local Guide with multiple reviews. Worth confirming the sales process before signing anything on-site.
- Almost all reviews describe fire and water damage work. Only one review mentions mold inspection. If you need mold-specific work, ask for references from past mold remediation clients.
- The service area spans from Olympia to Lynnwood to Issaquah — over 30 cities listed. Confirm response times and crew availability for locations far from their Kent headquarters.
- The company offers a 5-year warranty on restoration work according to their website. Get the warranty terms in writing before work begins.