Provider profile
Eco Water Restoration
Provider snapshot
What this listing says
Kent-area homeowners dealing with water damage emergencies who want a family-owned crew that shows up within an hour and handles insurance paperwork directly.
Best for
- Homeowners in south King County and Pierce County facing water damage emergencies who need same-day response.
- First-time insurance claimants who want a company that handles the claims process and documentation end to end.
- Property owners who need asbestos testing before demolition work can begin.
- Condo owners dealing with water intrusion from neighboring units who need fast containment and clear documentation for HOA or insurance disputes.
About this company
Eco Water Restoration is a family-owned water damage and mold remediation company based in Kent, Washington. They serve King, Pierce, and Snohomish counties with 24/7 emergency response, promising on-site arrival within 60 to 90 minutes. Their Google rating sits at a perfect 5.0 across 143 reviews, which is unusual for any restoration company at that volume.
Their 10-step drying process goes beyond standard IICRC S500 requirements. They test for asbestos before any demolition, install stainless-steel moisture monitoring points in framing, and track drying progress with daily readings. They also handle mold testing, mold remediation, sewage cleanup, and storm damage. The company works directly with insurance companies and assigns staff to manage the claims process.
The business is family-owned and operated, headquartered on Central Avenue in Kent. They position themselves as eco-conscious in their methods and waste disposal, though their website does not detail specific green certifications beyond their IICRC credentials.
A 5.0-star average across 143 reviews is rare for a restoration company. The volume and consistency suggest a genuinely well-run operation, not just a new business with a handful of reviews.
Services
Service area
Headquartered in Kent, Washington. They serve King County, Pierce County, and Snohomish County, listing dozens of cities from Seattle and Bellevue to Tacoma, Everett, and Gig Harbor. The three-county claim is broad but supported by reviewer locations mentioning Des Moines, Bellevue, Renton, and Redmond.
Review consensus
Ivan is mentioned by name in the majority of reviews. Reviewers consistently highlight his fast arrival, often within 30 to 60 minutes, and his willingness to explain the damage assessment and restoration process in detail. Bailey draws praise for communication and guiding first-time homeowners through insurance claims. Serge is frequently paired with Bailey on jobs and noted for quality demolition and cleanup work. Samantha is called out repeatedly for handling insurance coordination and billing. Cullen, Zeke, and Daniel also receive individual mentions for on-site work quality. Across the board, reviewers praise the documentation Eco provides, daily progress updates, and willingness to answer questions at all hours.
0 found across 143 total reviews at 5.0★. No 1-star reviews found in the last 18 months. The only critical note in the review set comes from a 5-star review where the reviewer mentioned the drying phase took twice as long as initially estimated, increasing overall cost. This is a common dynamic in water damage work where moisture readings dictate timelines, but it suggests estimates may lean optimistic.
The review pattern reveals a company where the owner, Ivan, still personally handles many initial calls and site visits, even late at night and on weekends. This hands-on ownership model likely drives the high ratings, but it also means the experience may vary as the company grows and delegates more to technicians. Several reviewers mention being repeat customers, which is a strong signal given that nobody wants to need water damage restoration twice.
Ivan (owner/lead technician — overwhelmingly positive, praised for speed, knowledge, and after-hours availability). Bailey (technician — positive, praised for communication and guiding first-time claimants). Serge/Sergey (technician — positive, praised for demolition and cleanup work). Samantha (billing/insurance coordinator — positive, praised for handling insurance claims). Cullen (technician — positive, praised for crawl space work). Zeke (technician — positive, praised for efficiency). Daniel (technician — positive, described as friendly and informative). Evan (phone/intake — positive, praised for quick quoting).
This is a strong pick for water damage emergencies in the greater Seattle area. Ivan runs a tight operation and most reviewers describe a seamless experience from initial call through insurance resolution. Ask for a realistic drying timeline upfront since estimates may skew optimistic, and get an independent mold assessment if they recommend remediation work after their own testing.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Consider getting an independent mold test before or after their assessment.
- Their service area spans three counties and dozens of cities from Arlington to Gig Harbor. If you are on the edges of that range, confirm actual response times before assuming the 60-to-90-minute promise applies to you.
- One reviewer noted the drying phase took twice as long as initially estimated, which increased costs. Ask for a realistic timeline range upfront, not just the optimistic scenario.
- Equipment rental costs for dehumidifiers and air movers can add up over multi-day drying periods. Ask for a daily rate breakdown before work starts.