Provider profile
Clean Image Restoration
Provider snapshot
What this listing says
Tri-Cities and eastern Oregon homeowners dealing with water damage who want a restoration company that handles insurance claims directly and offers 24/7 emergency response.
Best for
- Tri-Cities homeowners facing water damage emergencies who need same-day response and insurance claims guidance.
- Property owners in eastern Washington or eastern Oregon who want one company to handle both water damage cleanup and the rebuild.
About this company
Clean Image Restoration is a Kennewick-based restoration company serving the Tri-Cities area of Washington and parts of eastern Oregon. They hold dual state licenses (Washington and Oregon) and are IICRC trained. Their primary work is water damage restoration, but they also handle mold removal, fire and smoke damage, asbestos abatement, and storm damage.
The company leans heavily into insurance claims work. Their website features an "Assign a Claim" portal where adjusters can submit claims directly, and multiple reviews mention Doug walking homeowners through the insurance process from start to finish. They advertise a 60-minute rapid response time and 24/7 emergency availability.
Services
Service area
Headquartered in Kennewick, Washington. Serves the Tri-Cities (Kennewick, Pasco, Richland) and surrounding Washington communities including Benton City, Prosser, Grandview, Sunnyside, Walla Walla, Connell, and Ritzville. Also serves eastern Oregon towns including Hermiston, Pendleton, Boardman, and Umatilla. The claimed service area is broad for a single-office operation — roughly 25 cities across two states.
Review consensus
Doug is by far the most mentioned name in reviews, praised repeatedly for walking homeowners through insurance claims, responding quickly, and staying involved from start to finish. Reviewers describe the team as responsive and caring, with several noting the company handled not just cleanup but full rebuilds — new floors, kitchens, and cabinets. Nathan was called out positively in one review. Omar was praised alongside Doug for quick response. Multiple real estate agents and insurance agents say they refer clients to Clean Image regularly.
2 found across 61 total reviews at 4.1★. Marie Marsh left a brief 1-star with no specifics beyond calling the experience terrible. Faith Smith Glenn's 1-star is detailed and updated three times over 16 weeks: a sewage flood in a master suite turned into a months-long ordeal. She describes crews showing up without prior scheduling, failing to show when scheduled, damaging ceilings and walls outside the work area, leaving glass shards in the bedroom, exposing mold behind a shower without addressing it promptly, dripping chemical cleaner on antique furniture, and removing her personal journal from a non-work area. The owner responded by saying the tenant lacked renter's insurance and that the property owner was satisfied — without addressing the specific damage claims.
The disconnect between the owner's response and Faith Smith Glenn's detailed complaints is worth noting. The owner framed the issue as a renter's insurance problem, while the reviewer's complaints were about workmanship and scheduling — two different topics. The owner response rate on recent negatives is 50% (1 of 2), and the one response that exists deflects rather than engages with specifics.
Doug (owner/manager — praised in many positive reviews for insurance guidance, responsiveness, and hands-on involvement). Omar (crew — praised alongside Doug for quick response). Nathan (crew — praised in one review). Douglas (same as Doug — praised by name in one review for a completed job).
Clean Image's strength is insurance claims navigation — Doug clearly knows the process and multiple reviewers credit him with making a stressful situation manageable. But the Faith Smith Glenn review is a serious red flag for larger, longer-duration jobs where project management and crew oversight matter. If you hire them, get a written timeline with milestones and confirm who will be your point of contact for scheduling.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation work.
- Their Google rating is 4.1 across 61 reviews, which is below average for the restoration industry. One detailed 1-star review describes a sewage restoration that stretched to 16 weeks with damage to ceilings, walls, and personal belongings during the process.
- The owner's response to the most detailed negative review blamed the tenant for not having renter's insurance rather than addressing the specific complaints about property damage and scheduling failures.
- Their service area spans 17 Washington cities and 8 Oregon towns from a single Kennewick office. If you are on the outer edges — Ritzville, Dayton, Pendleton — ask about response times and whether local crews handle the work.