Provider profile
PuroClean of Sammamish
Provider snapshot
What this listing says
Sammamish and Issaquah homeowners dealing with water damage or mold after a leak, especially if you want an owner-operator like Luis who handles insurance coordination directly.
Best for
- Sammamish, Issaquah, and east King County homeowners who need water damage mitigation or mold remediation from an owner-operated franchise.
- Homeowners who want the franchise owner personally involved in their job, from initial assessment through completion.
- Insurance-claim situations where you need a contractor who will coordinate directly with your carrier and document damage for the claim.
- Repeat customers or property managers who value a consistent point of contact for ongoing restoration needs.
- Mold situations triggered by water damage, where the same company can handle both the water mitigation and the mold work in one engagement.
About this company
PuroClean of Sammamish is a PuroClean franchise based in Issaquah, Washington, owned and operated by husband-and-wife team Luis and Diana Gonzalez. Luis, a former emergency first responder with engineering experience on U.S. Navy vessels, handles on-site assessments and job supervision. Diana leads sales, administration, and job site oversight. Their primary identity is water damage restoration, with mold remediation and fire damage as secondary services.
On the mold side, they hold IICRC certifications in Applied Microbial Remediation (AMRT), Water Damage Restoration (WRT), and Applied Structural Drying (ASD). Their mold process involves containment, HEPA air filtration devices, HEPA vacuums, and EPA-registered disinfectants. They recommend third-party clearance testing after remediation, which is a good sign for a company that also does the remediation work. They also carry EPA Lead Safe certification.
Luis and Diana are members of the Issaquah Chamber of Commerce and BNI NorthWest. They also own two restaurants locally, which speaks to their roots in the Sammamish area. The business has been operating under their ownership for several years based on the review history dating back to at least 2020.
4.9 stars across 115 Google reviews is exceptionally strong. Luis is named by first name in the majority of reviews, which is unusual for a restoration company and suggests he stays personally involved in most jobs rather than delegating to rotating crews.
Services
Service area
Based in Issaquah, Washington (22525 SE 64th Place). Their about page lists service areas including Sammamish, Issaquah, Bellevue, Renton, Mercer Island, Newcastle, Maple Valley, Pine Lake, and several smaller east King County communities. The homepage also references Gig Harbor, Tacoma, and Bremerton, which are significantly farther away and may represent aspirational coverage rather than regular service territory.
Review consensus
Luis is the dominant name across reviews, praised consistently for responsiveness, clear communication, honesty, and hands-on involvement. Multiple reviewers are repeat customers (Ann Yeh used them three times, N2 and Erin McNiff Billmaier twice each). Insurance coordination is a recurring strength: reviewers mention Luis billing insurance directly, keeping adjusters updated, and navigating the claims process. Several reviewers note he arrived within hours of calling, including evenings and weekends. Carlos and Brandon are each mentioned once in positive reviews. Property managers and contractors (Jeremy Watkins, David Ngai, Mitch Dore) refer their own clients to PuroClean, which signals reliability in the trade.
1 found across 115 total reviews at 4.9★. The single recent negative review (1 found across 115 total reviews at 4.9 stars) alleges multiple days of disruptive crew behavior, road blocking, and rude employees during a job. The owner responded the same day, stating they could not find the reviewer in their records and asking for the review to be removed, suggesting the complaint may have been posted about the wrong PuroClean location. The reviewer has 9 other Google reviews and is not a Local Guide. The complaint received zero likes. Given the owner's specific factual claim that no matching job site or customer exists, and the absence of any corroborating complaints about crew behavior in the other 114 reviews, this reads as a likely misdirected review.
The review profile is heavily owner-driven. Luis is named in roughly half of all text reviews, which is rare for a restoration franchise. This creates both the strength (personal attention, consistency) and the risk (the experience is tied to one person). The owner responded to the single negative review within the same day with a detailed, personalized response rather than a template, which suggests active reputation management.
Luis Gonzalez (owner/supervisor — overwhelmingly positive, named in 20+ reviews for responsiveness, honesty, and hands-on work). Diana Gonzalez (owner/president — positive, mentioned in one review for kindness and knowledge during flooding). Carlos (crew member — positive, mentioned once alongside Luis for communication and attentiveness). Brandon (crew member — positive, mentioned once for fast and responsive service).
Ask for Luis when you call. He is the reason this company has a 4.9-star rating, and most reviewers describe him by name. If your job is large enough that Luis cannot be on-site personally, ask who will supervise and what their qualifications are. Get your initial mold inspection from an independent third party before hiring them for remediation.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold also profits from fixing it. They do recommend third-party clearance testing after remediation, but you should consider getting your initial mold assessment from an independent inspector who does not do remediation work.
- Their homepage claims service to Gig Harbor, Tacoma, and Bremerton, which are 50-80 miles from their Issaquah office. Their about page lists a tighter service area around east King County. Confirm they actually serve your location if you are outside Sammamish, Issaquah, Bellevue, or Renton.
- This is a PuroClean franchise, meaning pricing follows franchise-standard systems. One 4-star reviewer noted the work was knowledgeable but "a little pricey." Ask for an itemized estimate before committing.
- Luis appears to be the primary point of contact on nearly every job. If the business scales or Luis is unavailable, your experience may differ from what reviews describe.