Provider profile
PuroClean of Northeast Tacoma
Provider snapshot
What this listing says
Federal Way and Northeast Tacoma homeowners dealing with water damage or mold tied to plumbing failures, where owner Nik handles the estimate and insurance coordination personally.
Best for
- Homeowners in Federal Way, Tacoma, or Fife Heights dealing with water damage from burst pipes, leaking appliances, or toilet overflows.
- Situations where you want the franchise owner directly involved in the estimate, drying process, and insurance paperwork rather than handed off to a crew.
- Mold discovered during or after water damage -- they handle both the moisture source and the mold removal in a single engagement.
- Late-night or weekend emergencies -- multiple reviewers confirm Nik responded within 30 to 60 minutes, including at 3 AM and on holiday weekends.
About this company
PuroClean of Northeast Tacoma is a franchise location based in Federal Way, WA, owned by Nikita Tereshchenkov (Nik). Mold remediation is one of four core services alongside water damage mitigation, fire and smoke damage restoration, and biohazard cleanup. They serve both residential and commercial properties and take calls around the clock.
On the mold side, they use HEPA filtration and HEPA vacuuming, negative air pressure containment with polyethylene sheeting, and EPA-registered disinfectants. They recommend a third-party Certified Industrial Hygienist for post-remediation clearance testing rather than self-certifying, which is a good sign. For water damage, they use thermal imaging and moisture meters to find hidden moisture, followed by dehumidifiers and high-velocity air movers for drying. For fire and smoke, they deploy hydroxyl generators and thermal fogging for deodorization.
Nik runs this franchise hands-on. Multiple reviewers describe him personally showing up for evening and late-night emergencies, walking homeowners through the process, and negotiating directly with insurance adjusters. The franchise opened recently -- the website was published in January 2026 and the earliest reviews date to mid-2024.
With 68 Google reviews and a 4.9-star average, this is a strong rating for a newer operation. Only 1 review falls below 5 stars in the scraped set, and that reviewer still gave 3 stars rather than 1.
Services
Service area
Based in Federal Way, WA (33530 1st Way South). They list 11 service areas: Adelaide, Browns Point, Dash Point, Federal Way, Fife Heights, Fircrest, Lakota, Ruston, Sunset Beach, Tacoma, and University Place. These span southern Pierce County and the Federal Way corridor, which is a reasonable coverage area for a single-location franchise.
Review consensus
Nik (the owner) is named in roughly half of all reviews. Reviewers consistently praise his fast response time, with several noting arrival within 30 to 60 minutes of the first call. Multiple reviewers highlight that he personally walks them through the mitigation process, explains costs upfront, and coordinates directly with insurance adjusters so the homeowner never sees a bill. Several mention he worked with them on pricing for out-of-pocket jobs. The crew gets credit for efficient drying and cleanup work, and several reviewers note thorough communication throughout multi-day drying processes.
0 found across 68 total reviews at 4.9★. No 1-star reviews exist. The single 3-star review (Jamie Kinney, November 2025, a Local Guide with 35 reviews) describes a water leak job where the crew created a larger hole than necessary during ceiling demolition, stapled a plastic barrier into undamaged drywall leaving marks, and underestimated the scope -- initially quoting 3 days of drying but taking about two weeks after needing additional tile removal. The reviewer still acknowledged they did a "good job of drying" and called them "fast response and super easy to work with." The owner's reply thanked Jamie for the "great review," which missed the substance of the complaints entirely.
This is a newer franchise where the owner is still the primary point of contact for most jobs. The review volume (68 reviews since mid-2024) is high for the timeframe, and the density of reviews in June 2024 (roughly 20 reviews in one month) is unusual. Many of those June 2024 reviewers have very low review counts (1-3 reviews). This pattern is common when a new business asks early customers for reviews, but it is worth noting. The owner's single response to a negative review was generic and did not address the specific complaints raised.
Nik / Nick / Nikita (owner — overwhelmingly positive across 20+ reviews for fast response, personal involvement, and fair pricing).
Ask for Nik specifically when you call, and confirm he will be on-site for the initial assessment. If you have a water damage or mold job, get the scope in writing with a contingency plan for hidden damage before work starts. For mold jobs, consider hiring an independent inspector to write the remediation scope so the testing and remediation are not done by the same company.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem profits from the fix. Ask whether they will accept a scope of work written by an independent inspector, or request a third-party clearance test after the job.
- One reviewer reported that the demolition crew was not careful -- they tore a hole larger than the water damage required and stapled protective sheeting directly into undamaged drywall. On a small job this may not matter, but on a larger project, ask how they protect adjacent surfaces during demo.
- The initial drying estimate on that same job was 3 days but stretched to about 2 weeks after the crew found they had not removed enough tile on the first pass. Get a written scope that accounts for what happens if hidden damage is found.
- This is a PuroClean franchise, not an independent shop. Franchise operations can have turnover in field crews even when the owner is consistent. The quality you get depends on who Nik sends to your house.
- The owner responded to the only negative review by thanking the reviewer for a "great review" -- suggesting the response was templated rather than a genuine engagement with the complaint.