Provider profile
National Restoration Construction LLC
Provider snapshot
What this listing says
Federal Way and South King County homeowners dealing with water intrusion or mold in older housing stock who want one company to handle mitigation through reconstruction.
Best for
- Federal Way, Auburn, Kent, and Tacoma homeowners who need mold remediation tied to water damage and want one company handling both
- Owners of pre-1978 homes in South King County where lead-safe work practices are required during demolition and remediation
- Homeowners filing insurance claims who want a contractor that documents damage for adjusters and bills the carrier directly
- Anyone dealing with an after-hours water or mold emergency who needs same-day dispatch in the South Puget Sound corridor
About this company
National Restoration Construction is a family-owned restoration company headquartered in Federal Way, WA, focused on water damage, fire damage, mold remediation, and full reconstruction. They hold a WA State General Contractor license (#NATIORC792M6), which means they carry a project from emergency mitigation through finished rebuild without handing you off to a second contractor.
On the mold side, their website describes a specific workflow: thermal imaging and moisture meters to map water migration behind walls, containment with poly sheeting and HEPA-filtered air scrubbers under negative air pressure, removal and disposal of contaminated materials, treatment of structural surfaces with antimicrobial agents, and desiccant dehumidification before reconstruction begins. They coordinate post-remediation clearance testing and provide written documentation. The EPA and Lead-Safe certifications matter in Federal Way, where a significant share of homes were built before 1978.
The company has been operating since 2004 — over 20 years in the South Puget Sound market. They answer phones 24/7 with live dispatch, not voicemail, and claim 60-to-90-minute response times within Federal Way and surrounding cities. They bill insurance carriers directly and document damage in the format adjusters expect.
31 Google reviews at a perfect 5.0 stars is unusual. Nearly every review with substantive text names Jose specifically, describing fast response, clear communication, and willingness to work weekends and holidays. That consistency across a year and a half of reviews suggests an owner-operator who stays personally involved in most jobs.
Services
Service area
Headquartered in Federal Way, WA. Core service area covers South King County and North Pierce County: Auburn, Kent, Tacoma, Des Moines, Renton, Burien, and Puyallup. The website also lists Bellevue, Kirkland, Redmond, Everett, and Seattle, though response times to those cities will be longer — the company acknowledges 75-to-90-minute windows at the outer edges of their coverage.
Review consensus
Jose is named in roughly 25 of 31 reviews and draws consistent praise for responsiveness, clear explanations of scope, and willingness to show up on short notice — including holidays and weekends. Multiple reviewers describe him diagnosing hidden problems (a pipe leak behind drywall, condensation-driven mold from poor ventilation) that they initially called about as minor issues. Miguel is named in three reviews as a reliable crew member, and Niki (also spelled Niky) appears in two reviews alongside Jose. Reviewers who went through insurance claims consistently mention that documentation and adjuster communication were handled for them. Several reviews describe water-to-mold-to-rebuild projects completed by the same team without a contractor handoff.
1 found across 31 total reviews at 5★. The single recent negative review alleges lateness, messiness, overcharging, and poor online presence. The owner responded that they could not find the reviewer in their customer records and noted the reviewer appears to be located in a different state. The reviewer is a Local Guide with 34 reviews, which lends some credibility, but the owner's inability to locate a matching customer record introduces real doubt about whether this review is for the right company.
This reads like an owner-operator business where Jose is personally involved in most jobs. That model produces the kind of consistent five-star reviews you see here — the person answering the phone is the person managing the project. The risk is scalability: if Jose is stretched across too many concurrent jobs, the experience could change. The owner's single response to the lone negative review was detailed, personalized, and included specific factual pushback (no matching customer record, reviewer appears out of state), which suggests active reputation monitoring rather than template responses.
Jose (owner/project manager — universally positive across ~25 reviews). Miguel (crew member — positive, named in 3 reviews). Niki/Niky (crew member — positive, named in 2 reviews). Angel (crew member — positive, named in 1 review). Hector (crew member — positive, named in 1 review).
Ask for Jose by name and confirm he will be involved in your project. If your job involves mold, get an independent test before committing to remediation with the same company. The review record is strong but small — 31 reviews over two decades in business means most customers did not leave feedback, so your experience may vary from what is documented here.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial conflict of interest — the company deciding you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- The service area listed on their website stretches from Everett to Tacoma and east to Redmond and Kirkland. Their headquarters is in Federal Way. Response times at the outer edges of that range could run 90 minutes or longer, and the company acknowledges this on their website.
- Nearly every review names Jose personally. If Jose is the owner-operator driving most of the customer experience, ask whether he will be involved in your project or whether a different crew will handle it.
- With 31 total reviews, the sample size is still small. A perfect 5.0 rating is encouraging but should carry less statistical weight than the same rating with 100+ reviews.