Provider profile
Clean Image Services
Provider snapshot
What this listing says
Central Washington homeowners from Ellensburg to Yakima who need a single company to handle water or mold damage from emergency response through reconstruction, especially insurance-claim jobs.
Best for
- Homeowners in Ellensburg, Yakima, Moses Lake, or East Wenatchee dealing with water damage or mold who want one company from emergency call through final repair.
- Insurance-claim jobs where you want the contractor to handle documentation and negotiate directly with your carrier.
- Commercial property managers needing a multi-location restoration firm that covers Central and Eastern Washington.
- Homeowners who need duct cleaning after renovation, rodent infestation, or water damage — Jordan's name comes up repeatedly for this work.
About this company
Clean Image Services is a restoration company headquartered in Ellensburg, Washington, with additional offices in Yakima, Moses Lake, and East Wenatchee. They've been doing this since 2001. Their primary identity is a full-service disaster restoration contractor — they handle the emergency mitigation, the insurance claim negotiation, and the rebuild all under one roof. They serve both residential and commercial properties across Central and Eastern Washington.
What stands out is the breadth of work they take on in-house. Beyond standard water and mold jobs, they do fire and smoke restoration, sewage cleanup, biohazard and trauma scene work, asbestos inspection and testing, lead paint removal, and full reconstruction and remodeling. Their mold process uses HEPA air scrubbers, negative air pressure containment, and antimicrobial fogging. They also mention partnering with third-party industrial hygienists for air sampling when needed, which is worth noting since they do both testing and remediation themselves.
The company is locally owned and claims over 350 years of combined team experience in restoration and reconstruction. They hold IICRC firm certification and are members of the Kittitas County Chamber of Commerce and Central Washington Home Builders Association. They offer 24/7 emergency response and work with all insurance carriers, plus offer financing.
At 4.8 stars across 161 Google reviews, their rating is strong. The volume and consistency of positive feedback — across multiple locations and service types — suggests a company that delivers reliably on bread-and-butter water damage and restoration work.
Services
Service area
Headquartered in Ellensburg, Washington, with offices in Yakima, Moses Lake, and East Wenatchee. They serve Central and Eastern Washington broadly, with their website referencing Ephrata, Quincy, and Cle Elum in addition to the four office cities. The four-office spread covers a wide geography — confirm response times and crew availability for your specific location.
Review consensus
Jordan is the most frequently named employee, praised across at least six reviews for meticulous duct cleaning, honest assessments, and going the extra mile — including crawl space work and before-and-after photo documentation. Nathan Boots draws consistent praise from the Ellensburg area for being knowledgeable, punctual, and community-minded, mentioned in at least six reviews. Steve West is called out for making a stressful flood feel manageable. Kenny Nash earned praise for empathy and working within insurance constraints. Multiple reviewers highlight the company's willingness to fight insurance companies on the customer's behalf, with one reviewer noting Clean Image negotiated a claim from $3,500 up to $57,000. Communication and cleanup habits get consistent praise across the board.
2 found across 161 total reviews at 4.8★. One detailed 1-star review from a credible Local Guide (36 reviews) describes a biohazard cleanup after a death that went badly wrong: decomposition debris left in windowsills, contaminated floor vents missed, sloppy paint, and a 5.5-month timeline. The reviewer names Matt as dismissive when the oversights were discovered. The only positive note was Alfredo, described as respectful and careful. The owner, Elisha, responded with a personal apology and acknowledged falling short, but the scope of the complaints points to a job that exceeded the crew's experience. The second 1-star review from Heidi Stone has no text, making it impossible to assess.
This is a restoration company that does many things well — water damage, fire, duct cleaning, reconstruction — and the vast majority of reviews reflect that. The single detailed negative involves biohazard/trauma work, which is a fundamentally different kind of job requiring different procedures and sensitivities. The pattern suggests the company's core water and fire restoration operations run smoothly, but specialty biohazard work may be an area where execution has not matched the breadth of their service menu. Owner response rate on recent negatives is 50% — the one response that exists is personalized rather than templated, which is a positive signal.
Jordan (duct cleaning technician — consistently praised for thoroughness, honesty, and extra effort across multiple reviews). Nathan Boots (Ellensburg location — praised for knowledge, punctuality, and community involvement). Steve West (restoration tech — praised for reassuring manner during flood emergencies). Kenny Nash (project management — praised for empathy and insurance negotiation). Alfredo (biohazard crew — praised for being respectful and careful, noted in an otherwise negative review). Matt (referenced in negative review — described as dismissive during biohazard job). Dustin (works with Jordan on duct cleaning — praised). Armando (works with Jordan — praised for communication). Seth (restoration crew — praised for explaining process). Ricardo (reconstruction — praised). Brady, Josh, Dylan (crew — praised for being cordial). Chris, Jeremiah, Josiah, Ash, Justin (crew — praised for daily communication). Aaron, Matt B., Sandy (praised for insurance negotiation and project completion). Art (praised for responsiveness). Amanda (office — praised for proactive communication and updates). Ricky and Sarah (praised for rodent cleanup). Elisha (owner — responded to negative review with personal apology).
For water damage, fire restoration, or duct cleaning in Central Washington, Clean Image has a strong track record and deep bench of named staff who earn personal praise. Ask for Jordan for duct work and Nathan Boots if you're in the Ellensburg area. If your job involves biohazard or trauma cleanup, press hard on their specific experience with that type of work and ask for references from similar jobs.
Keep in mind
- They do both mold testing and mold remediation. That's a conflict of interest — the company finding the mold also profits from removing it. They mention partnering with third-party industrial hygienists, but ask upfront whether your inspection will be done by an independent party.
- Their service area spans from Ellensburg to Moses Lake to East Wenatchee — roughly 150 miles across. Response times and crew availability may vary significantly depending on which office is closest to you.
- One detailed 1-star review describes a biohazard job that dragged on for over five months with cleaning failures and poor communication. The owner apologized but the scope of the complaint suggests biohazard and trauma work may not be their core strength.
- They are primarily a water damage and fire restoration company. Mold remediation is one of many services they offer, not their sole focus. If you have a complex mold situation, ask how many mold-specific jobs they handle per month.