Provider profile
SERVPRO of Skagit and Island Counties
Provider snapshot
What this listing says
Skagit and Island County homeowners dealing with mold after water damage who want a single SERVPRO franchise that handles remediation, reconstruction, and insurance coordination under one roof.
Best for
- Skagit County and Island County homeowners who need mold remediation paired with water damage restoration and rebuild.
- Buyers whose mold problem followed a flood, pipe burst, or storm and who want one company to manage the full recovery from dryout through reconstruction.
- Commercial property owners in the Skagit Valley or Whidbey Island area needing a franchise with capacity for larger-scale mold and water jobs.
- Homeowners who want their contents packed out, stored, and cleaned during mold remediation rather than managing that themselves.
About this company
SERVPRO of Skagit and Island Counties operates out of Burlington, WA, covering Skagit County from Anacortes to Concrete and extending to Whidbey Island, Oak Harbor, and Camano Island. Paul and Amy Leavens own this franchise. Mold is one piece of a broader restoration operation that also handles water damage, fire damage, storm recovery, and full reconstruction.
For mold work specifically, the company uses soda blasting and sanding to remove colonies without destroying the host material. Their mold page references containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also run a contents packout service, moving belongings to a storage and restoration facility during remediation. The ability to handle demolition, remediation, and rebuild under one franchise is the main differentiator here.
The franchise holds IICRC Firm certification and claims more than a decade of experience in restoration. The team is local to Skagit County. Several reviews mention the company responding on weekends and holidays, including a Mother's Day evening call and a Super Bowl weekend sewage emergency.
At 4.4 stars across 57 Google reviews, the rating is solid but not exceptional. Nearly every review with text is 5 stars. The single recent negative is unrelated to work quality.
Services
Service area
Headquartered in Burlington, WA. Covers Skagit County including Mount Vernon, Anacortes, Sedro Woolley, La Conner, Clear Lake, Concrete, Marblemount, Conway, and Bow-Edison. Also serves Island County including Whidbey Island, Oak Harbor, and Camano Island. Reviews confirm jobs from Arlington, Lynwood, and across the claimed service area.
Review consensus
Fast response time dominates the positive reviews. Multiple reviewers describe same-day or next-day arrivals, including holidays and weekends. Mike appears in at least five reviews spanning several years, praised for explaining the process and answering questions patiently. Brittany draws praise as a crew leader who assessed water and mold damage, led crawl space work, and kept her team on task. Daniel and Devan show up in recent reviews for hands-on restoration work. Joel Pasek gets a specific callout from a real estate agent who works with him regularly. Several reviewers mention the crew going beyond the original scope of work without being asked. Insurance coordination also comes up repeatedly, with Dana specifically praised for handling insurance on one job.
1 found across 57 total reviews at 4.4★. The single recent complaint is not about work quality. A passerby reported that a crew member rudely told her and a friend to get off the property while they were walking past with a dog. The owner responded that the employee asked them to use the sidewalk instead of walking through landscaped areas, and that the owner coached the employee on a softer approach. No recent complaints about remediation quality, pricing, or timelines exist in the review record.
The owner responded to the only recent negative review with specific details that reframed the complaint (landscaping vs. sidewalk), suggesting active reputation management rather than template responses. Across the full review history, named staff appear repeatedly over multiple years, which suggests low turnover for a restoration company. The franchise draws reviews from across its full service area, including Oak Harbor, Arlington, Anacortes, and Mount Vernon, confirming the broad geographic reach is real.
Mike (field technician/crew leader — positive, appears in 5+ reviews over several years). Brittany/Britany/Britney (crew leader — positive, praised for mold and water damage assessment and crawl space work). Daniel (technician — positive, recent reviews for restoration work). Devan (technician — positive, dryout and duct cleaning). Dominique (office/coordinator — positive, reassured caller during flood emergency). Dana (office/insurance — positive, handled insurance coordination). Joel Pasek (representative — positive, praised by real estate agent for responsiveness). Shon Irwin (project manager — positive, managed multi-month construction rebuild). Joe (project manager — positive). Melissa (technician — positive). Scott (technician/estimator — positive, explained remediation and claims process). Luke (crew — positive, holiday weekend response). Michele (office — positive). Kate (office — positive). George (technician — positive). Anthony (technician — positive). John (technician — positive). Caitlin (technician — positive, Mother's Day response). Joey (technician — positive). Miguel (technician — positive). Andy (rebuild team — positive). Jon (technician — positive). Tyvon (technician — positive).
This franchise has an unusually large roster of named, praised staff and a track record of responding fast, including weekends and holidays. Ask for Mike or Brittany if your job involves mold, and confirm whether your crew will be in-house employees. Get an independent mold assessment before and after since this company does remediation only, not testing.
Keep in mind
- SERVPRO is a national franchise. This location is independently owned by Paul and Amy Leavens, but standard franchise processes and pricing structures apply. Ask whether estimates and timelines are set locally or influenced by corporate guidelines.
- The company does not perform mold testing or inspection as a standalone service. You will need a separate mold assessor before and after remediation to get independent lab results.
- Mold remediation is one of many services this franchise offers. Ask how many mold-specific jobs they run per month and whether the crew assigned to your project focuses on mold or rotates across water, fire, and storm work.
- One reviewer noted that a subcontractor or crew member delivered poor-quality work on part of a job. The company resolved it, but the fix extended the project timeline. Ask upfront whether your job will use in-house staff or subcontractors.