Provider profile
Silkroad Restoration and Cleaning
Provider snapshot
What this listing says
Bothell-area homeowners and commercial property managers who need a single company to handle water damage, mold work, and ongoing janitorial cleaning under one contract.
Best for
- Property managers in the Bothell-to-Seattle corridor who want water damage, mold remediation, and janitorial services from one vendor.
- Commercial facilities — hospitals, dealerships, offices — that need both restoration response and ongoing cleaning contracts.
- Homeowners dealing with a burst pipe or flood who want same-day response and drying equipment setup.
- Landlords and property managers who need move-out carpet cleaning alongside mold or water damage work.
- Contractors who need post-construction cleanup paired with environmental testing.
About this company
Silkroad Restoration and Cleaning operates out of Bothell, Washington, and splits its work between two distinct service lines: restoration (water damage, mold remediation, reconstruction) and commercial cleaning (janitorial, healthcare facility cleaning, floor maintenance). That dual identity shapes everything about them — they pitch themselves as a one-stop contractor for property managers who want restoration and ongoing cleaning from the same vendor.
Their mold page lists inspection, air sampling, moisture detection, and remediation as separate offerings, and they also advertise asbestos and lead testing. They display the IICRC badge on their site. On the cleaning side, they handle hospital janitorial work, car dealership showrooms, strip-and-wax floors, and post-construction cleanup — a heavier commercial portfolio than most mold-focused companies carry.
The company serves a wide swath of the Seattle metro, listing 14 cities from Everett south to Kent and Auburn. Their office sits at 19125 North Creek Parkway in Bothell. Several reviews reference returning for repeat work, and their commercial clients include a hospital (Lennin's review), car dealerships (DiegoG, Gabriel Eduardo Perez Torres), and contractors using them for post-construction cleanup.
4.9 stars across 49 Google reviews with zero negative reviews in the last 18 months is unusually clean. The review volume is modest, but the consistency is notable — every single review is 5 stars.
Services
Service area
Silkroad operates from Bothell, Washington, and lists 14 cities across the greater Seattle metro: Seattle, Bellevue, Kent, Auburn, Renton, Kirkland, Woodinville, Shoreline, Mill Creek, Everett, Marysville, Lynnwood, Redmond, and Bothell. That covers roughly 50 miles north to south, from Marysville to Auburn.
Review consensus
Ali gets called out by name most often — Mallory Fordyce praised his carpet cleaning (noting he added tile steaming and pet deodorizer at no extra charge), and Vivek Hegde (a Local Guide with 53 reviews) highlighted Ali's communication, follow-up visits, and transparency during a restoration project. Amer was singled out by Mohammed Aljabar as a friendly worker. Mike and his partner were noted by Larissa Leon (Local Guide, 36 reviews) for showing up on time and on short notice. Across the board, reviewers emphasize same-day availability, punctuality, and willingness to accommodate last-minute bookings. Repeat customers like Amir and John E Nova describe using Silkroad for multiple services over several years.
0 found across 49 total reviews at 4.9★. No 1-star reviews exist in this review set. Zero negative reviews (3 stars or below) appeared in the last 18 months across 49 total reviews at 4.9 stars.
The review profile skews heavily toward carpet cleaning, janitorial, and general cleaning work. Only a handful of reviews mention restoration or mold-related jobs specifically (Vivek Hegde's restoration project, Orville Mousseau's water damage, Abdul I's burst pipe). The company draws from two distinct client pools — residential one-time cleanings and commercial recurring contracts — which may explain the uniformly positive reviews: commercial clients with ongoing relationships tend to leave favorable feedback. A notable cluster of reviews from late December 2024 to early January 2025 (Lennin, Gabriel Eduardo Perez Torres, Mireya Lopez, Sergio Suri Calizaya, Edith Javier aguirre, Yuleima Luna) all come from single-review accounts and read with similar phrasing patterns.
Ali (carpet cleaning, restoration — praised by multiple reviewers for communication, detail, and extras at no charge). Amer (cleaning — praised as friendly worker). Mike (carpet cleaning — praised for punctuality and showing up on short notice).
Silkroad's reviews paint a consistently positive picture, but most of that feedback relates to carpet cleaning and janitorial work rather than mold remediation. If you hire them for mold work, ask Ali to handle the project directly — he is the only named staff member reviewers connect to restoration. Get your mold inspection from an independent third party since Silkroad does both testing and remediation.
Keep in mind
- Silkroad does both mold testing and mold remediation. That creates a conflict of interest — the company inspecting your mold problem also profits from fixing it. Ask for a third-party test if you want an independent assessment.
- The review base is small (49 reviews) and heavily weighted toward carpet cleaning and janitorial work. Fewer reviews speak specifically to mold remediation jobs, so the 4.9-star rating may not reflect the restoration side of the business equally.
- Their service area spans 14 cities across the greater Seattle metro. A company headquartered in Bothell covering Auburn and Marysville may have longer response times at the edges of that range.
- Many of the Google reviews come from single-review accounts (reviewers with only 1 review on Google). This is common for legitimate small businesses but limits how much weight you can put on individual testimonials.
- The company's primary identity leans commercial cleaning and janitorial. Mold remediation appears to be one service line among many rather than their sole focus.