Provider profile
ServiceMaster Cleaning by Roth
Provider snapshot
What this listing says
Bellingham and Whatcom County homeowners dealing with water damage or mold after roof leaks, pipe bursts, or flooding who want a franchise-backed team with on-site packout and storage.
Best for
- Bellingham and Whatcom County homeowners needing water damage mitigation with same-day or next-day response, including evenings and weekends.
- Homeowners with attic or crawl space mold issues who want someone familiar with Bellingham's specific moisture patterns and building stock.
- Property owners facing large-scale damage who need furniture packout, secure storage, and coordinated reconstruction through an affiliated contractor.
- Commercial property managers in the Pacific Northwest who need mold remediation designed around HVAC systems in high-humidity buildings.
- Insurance-referred customers who want a restoration company that uses Xactimate and will meet with adjusters on-site.
About this company
ServiceMaster Cleaning by Roth is a locally owned ServiceMaster Restore franchise serving Bellingham and Whatcom County. Their primary identity is disaster restoration — water damage, fire, and mold — for both homes and businesses. They operate a storage facility with heat, security, and fire suppression for packout jobs, and they use Xactimate for insurance-standard estimating.
Their mold work includes inspection, remediation, HVAC system cleaning, and post-remediation testing. They describe IICRC-trained technicians and mention containment, antimicrobial treatment, and dehumidification on their commercial mold page. They also handle crawl space and attic cleaning, which is relevant in Bellingham's damp climate. Anchor Point Construction, an affiliated company, handles reconstruction after their mitigation work.
The franchise is part of the ServiceMaster brand, which has been in the restoration industry for over 65 years. The Roth location covers Whatcom County specifically and maintains a 24/7 emergency response line. Their blog content is tailored to Bellingham-area moisture issues like floor cupping from prolonged rain and basement dampness in hillside neighborhoods.
4.9 stars across 156 Google reviews is unusually high for a restoration company handling emergency work. The volume and consistency suggest the operation is well-managed, though this is a franchise — quality depends on the local team, which reviewers consistently name and praise.
Services
Service area
Headquartered in Bellingham, Washington. Serves Whatcom County including Blaine, Everson, Ferndale, and Lynden. Also lists Arlington, which is roughly 60 miles south in Snohomish County — confirm response times for locations outside the immediate Bellingham area.
Review consensus
James is the most frequently named staff member, praised as a project manager who responds quickly — including evenings — explains the damage clearly, and manages insurance coordination. Rob stands out specifically for mold work; multiple reviewers describe him as transparent, not interested in upselling, and deeply knowledgeable about Bellingham-area mold patterns in attics and crawl spaces. Paul is praised as a supervisor who checks in throughout long projects and helps with insurance navigation. Nico draws repeat mentions for demo work and specialized cleaning, including a same-day restaurant carpet rescue. Reviewers consistently note communication quality: heads-up calls before arrival, willingness to explain the process, and empathy during stressful situations. Several reviews mention the team handling packout and long-term storage (one for 7 months) with care for personal belongings.
2 found across 156 total reviews at 4.9★. 2 found across 156 total reviews at 4.9★. One reviewer (a Local Guide with 33 reviews) alleged ServiceMaster damaged their home and refused to reimburse or replace what was damaged, stating they reported the company to the state. The owner responded that they have no record of this individual as a customer and invited them to contact the office with identifying details. The second 1-star review had no text at all. Neither complaint establishes a pattern.
The owner responded to one of the two recent negatives (50% response rate). That single response was detailed and specific — disputing the claim by noting the reviewer does not appear in their customer records and inviting them to provide identifying information. This is not a template deflection; it engages with the specifics. The low response volume makes it hard to draw conclusions about their overall response approach, but the one response they did post was substantive.
James (project manager — praised repeatedly for responsiveness, knowledge, evening availability, and managing insurance). Rob (mold assessor — praised repeatedly for transparency, no-upsell approach, local mold knowledge, and crawl space expertise). Paul (supervisor — praised for checking in during long projects, insurance guidance, and follow-through). Nico (demo lead/cleaning — praised for above-and-beyond cleaning, same-day response, and respect for property). Junior/Jr. (technician — praised for moisture monitoring, communication, and timeliness). Garrett (technician — praised for initial assessments, preparation, and professionalism). Jackson (technician — praised for efficiency). Travis (technician — praised for daily moisture monitoring). Daniel, Angel, Lewis, Blaze, Ben, Isaac, Nate/Nathan (crew — praised for hard work and politeness). Armando (technician — praised for empathy and kindness). Curtis (crew — praised for demo work). Sydney, Mike, Marcus (crew — praised for packout and evaluation work). Amanda, Aimee, Breana (office staff — praised for coordination). Gregg (technician — praised for courtesy).
This is a high-volume, well-reviewed restoration franchise with a deep bench of named staff. Ask for Rob specifically if your issue is mold — multiple reviewers single him out for honest assessments and local expertise. For water damage, James is the most frequently praised project manager. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company identifying the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation. The ServiceMaster brand provides training and standards, but service quality depends on the local team. Franchise operations can also mean staff turnover that reviews may not yet reflect.
- One recent 1-star reviewer alleged ServiceMaster damaged their home and did not reimburse them. The owner responded that they have no record of this person as a customer. The disagreement is unresolved.
- Their service area lists towns across Whatcom County and as far south as Arlington. Confirm response times for locations outside Bellingham proper.
- Their website content is heavy on SEO-driven language and repeats national brand copy. Pin down the specifics of what the local Roth franchise team will do on your particular job.