Provider profile
Restoration 24
Provider snapshot
What this listing says
Bellevue-based homeowners dealing with mold tied to water damage who want a single crew to handle extraction, remediation, and reconstruction under one contract with direct insurance billing.
Best for
- Seattle-area homeowners with mold stemming from water intrusion who need both problems handled by one company.
- Rental property owners who want a crew that handles insurance paperwork and direct billing so they do not manage claims remotely.
- Homeowners needing emergency mold or water response outside business hours — they staff a 24/7 line and claim 45-minute arrival.
- Commercial property owners with mold that threatens tenant or employee occupancy and needs same-day assessment.
About this company
Restoration 24 operates out of Bellevue and markets itself as a full-service disaster restoration company covering the greater Seattle metro. Mold is one piece of a broader operation that also handles water damage, fire and smoke cleanup, storm recovery, lead abatement, contents pack-out, and reconstruction. The company claims over 20 years of experience and describes itself as family-owned.
The mold-specific offering includes air and surface sample testing, remediation, antimicrobial treatment, fungicidal protective coating, and a final clearance test. The website states they use organic plant-based solutions. They also list IICRC affiliation and use Matterport for documentation and Xactimate for insurance estimates. One differentiator: they bill insurance companies directly, so the homeowner does not pay out of pocket upfront.
The company claims to arrive on-site within 45 minutes for emergencies and offers free inspections. They serve both residential and commercial properties across a list of 60+ cities spanning King, Snohomish, Pierce, and Kitsap counties.
109 Google reviews at 4.9 stars is a strong signal for a restoration company in a competitive metro like Seattle. The overwhelming majority of reviews describe fast water damage response, and several mention follow-up visits days later to confirm dryness. The negative reviews cluster around reconstruction and communication rather than the remediation work itself.
Services
Service area
Headquartered in Bellevue, WA. Serves Seattle and surrounding areas across King, Snohomish, Pierce, and Kitsap counties. The website lists 60+ cities from Olympia and Tacoma in the south to Marysville, Arlington, and Stanwood in the north, including Bellevue, Kirkland, Redmond, Issaquah, Renton, Kent, Federal Way, Everett, Lynnwood, and Bremerton. That is a wide geographic footprint for a single office — confirm response times for locations at the edges.
Review consensus
Fast response time dominates the positive reviews. Multiple reviewers describe same-day arrivals, crews showing up within the hour, and late-night emergency visits. Several note follow-up visits days later to check for lingering moisture. Insurance coordination and direct billing get frequent mentions. Arturo received praise for mold work quality from a landlord managing a multi-room remediation remotely. Reviewers consistently describe crews as calm, respectful of property, and willing to move furniture themselves. Fair and transparent pricing comes up repeatedly.
2 found across 109 total reviews at 4.9★. Paul DenBeste, a Local Guide with 38 reviews, hired Restoration 24 for a water-damaged floor that expanded into a larger reconstruction. He described the project manager as difficult, refusing to work with an outside designer, making unilateral choices, and delivering substandard work at first inspection — uneven floors, incorrectly installed cabinets, poor trim. The company reworked the issues but kept missing promised deadlines. When confronted about the financial cost of delays, the owner became aggressive. The lead abatement complaint came from a caller who found the receptionist unfamiliar with the difference between RRP and lead abatement, despite the company listing lead abatement as a service. The 2-star review from J S echoes the reconstruction pattern: poor workmanship, longer timeline than estimated, higher cost than quoted, and poor communication.
The negative reviews share a structural theme: Restoration 24 appears stronger at emergency response and initial remediation than at reconstruction and project management. All three detailed complaints (1-star, 2-star, 3-star) describe communication failures and timeline slippage once work moved past the emergency phase into longer-term repairs. The owner response rate on recent negatives is 25%, and the single response — a four-word acknowledgment — suggests minimal engagement with negative feedback. This contrasts with the overwhelmingly positive reviews for water extraction and drying work, where the scope is shorter and the handoff complexity is lower.
Arturo (technician — positive for mold remediation work quality, named in Cynthia Barajas's 3-star review).
Restoration 24 earns its 4.9-star rating on the strength of fast, well-executed water damage response. For mold remediation specifically, the evidence is thinner but what exists is positive — Arturo's work drew praise even in an otherwise critical review. If your job involves reconstruction beyond the remediation itself, get a separate written timeline with milestones and consider hiring an independent contractor for the rebuild.
Keep in mind
- Restoration 24 does both mold testing and mold remediation. A company that tests for the problem it also fixes has a financial incentive to find mold. Consider getting an independent test before signing a remediation contract.
- Most of their 109 reviews describe water damage work, not mold jobs. The mold-specific track record in reviews is thin — only a few reviewers mention mold at all.
- Reconstruction work drew the sharpest complaints. Two reviewers described missed deadlines, poor initial workmanship, and costs exceeding estimates. One reviewer reported the owner became aggressive when confronted about delays.
- Communication broke down on at least two projects. A remote landlord documented multiple no-shows, missed status updates, and a technician who lied about a scheduling call. The owner's only response was a generic four-word reply.
- The service area lists 60+ cities across four counties. A Bellevue-based crew covering Olympia to Stanwood is a wide radius — confirm actual response time to your location.