Provider profile
RESTORx of Washington
Provider snapshot
What this listing says
Auburn-area homeowners dealing with water damage or mold after a leak, especially those with insurance claims through USAA or similar carriers that refer RESTORx directly.
Best for
- Homeowners in Auburn, Tacoma, or South King County who need mold remediation bundled with water damage repair under a single contractor.
- Insurance-claim situations where the carrier refers or assigns a restoration company — RESTORx works regularly with USAA and similar insurers.
- Properties where mold followed a water event (burst pipe, roof leak, flooding) and the whole chain — extraction, drying, demolition, mold removal, reconstruction — needs to happen under one roof.
- Homeowners who want a single project manager overseeing both the damage mitigation and the rebuild, rather than coordinating multiple vendors themselves.
- Storm or fire damage situations that also involve secondary mold growth.
About this company
RESTORx of Washington is a restoration company based in Auburn, WA, that handles mold remediation as one piece of a broader disaster-recovery operation. Their primary identity is insurance restoration work — water damage, fire damage, storm damage, biohazard cleanup, and reconstruction. Mold remediation sits alongside those services rather than standing as a specialty.
Nothing on their mold remediation page distinguishes their approach from any other restoration company. They mention mold inspection, removal, and home restoration afterward, but name no specific equipment, containment methods, or testing protocols. Their mold-specific page is generic. Where they do stand out is in full-cycle insurance work: they handle everything from emergency tarping and water extraction through demolition, drying, and reconstruction, often coordinating subcontractors for cabinets, counters, and flooring.
The company claims over 40 years of experience in western Washington. They hold an IICRC firm certification. Their service area focuses on Pierce County, South King County, South Kitsap County, and North Thurston County. Many reviewers note that insurance companies — particularly USAA — referred them directly.
With 4.7 stars across 144 Google reviews, the overall satisfaction is strong. The volume of named staff in positive reviews suggests a sizable crew, and multiple reviewers praise the same project managers by name across different months — a sign of employee retention.
Services
Service area
RESTORx of Washington is headquartered in Auburn, WA. They serve Pierce County, South King County, South Kitsap County, and North Thurston County. Reviews confirm jobs in the broader western Washington area including Shoreline and Puyallup, consistent with their four-county focus.
Review consensus
Kris appears in more positive reviews than any other staff member, praised repeatedly as a project manager who communicates clearly, stays accountable, and follows through from estimate to completion. RJ draws similar praise for being the first responder who listens, takes measurements, and sets expectations. Julia is named frequently as a lead technician who explains the process calmly and keeps the job site organized. Barb stands out for emergency tarping work — multiple reviewers describe her showing up same-day for roof damage. Caden, Sebastian, Sydney, and Edwin appear across many reviews as reliable crew members. The consistent theme is fast initial response (often same-day), clear communication throughout, and crews that keep the work site clean.
3 found across 144 total reviews at 4.7★. The most detailed complaint (Dee A, April 2026) describes a mold and water damage job that went badly: the crew took a week for what should have been two days, left garbage and used protective suits in the crawl space, skipped agreed-upon mold removal areas, called rotten wood "stains," ignored standing water, and left holes that allowed rodents in. The reviewer hired another company to finish. The owner responded acknowledging every issue and offering corrective work. A second 1-star (Michele Schneidler, April 2026) describes weeks of silence from RESTORx during a USAA claim — no response to the customer or the insurer about a final estimate. The owner response promised escalation. A third 1-star (Md Masum, October 2025) has no review text and comes from a zero-review account — its weight is minimal.
RESTORx responds to 100% of negative reviews, but every response follows a similar template: acknowledge the concern, promise escalation, ask the customer to call. None of the responses reference specific facts from the complaint or demonstrate that a resolution was reached. This is reputation management rather than public problem-solving. The two substantive 1-star reviews both landed in April 2026, which may reflect a period of being stretched thin — positive reviews from the same timeframe suggest high volume.
Kris (project manager — positive, named in 10+ reviews). RJ (project manager/estimator — positive, named in 8+ reviews). Julia (lead technician — positive, named in 10+ reviews). Barb/Barbara (technician/tarping — positive, named in 8+ reviews). Caden (crew — positive, named in 8+ reviews). Sebastian (crew — positive, named in 6+ reviews). Sydney (crew — positive, named in 6+ reviews). Alex (estimator/technician — positive, named in 6+ reviews). Edwin (crew — positive). Jesse/Jess (crew — positive, named in 5+ reviews). Danny/Dan (crew — positive). Crystal (crew — positive). Allie (crew — positive, named in 5+ reviews). Wayne (project manager — positive). Brittany (crew — positive). Stephanie (crew — positive). Ana (team lead — positive). Aaron (technician — positive). Jeff (crew — positive). Wiatt (crew — positive). Kevinson (crew — positive). Tye (crew — positive). David (crew — positive). Karla (office — positive). Sara/Nadia (cleanup — positive).
For insurance-driven water or fire damage with mold as a secondary issue, RESTORx has a strong track record — ask for Kris or RJ as your project manager. For a mold-only job, get an independent inspection first and put the full scope of work in writing, including whether they will restore openings after remediation. Confirm response timelines in advance, especially if your job is smaller or not insurance-referred.
Keep in mind
- RESTORx does both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one billing to fix it. Consider hiring an independent mold inspector before accepting their scope of work.
- One detailed 1-star review from April 2026 describes incomplete mold removal, debris left in a crawl space, and rotten wood dismissed as stains. The company acknowledged the complaint and offered corrective work, but the review suggests quality control gaps on mold-specific jobs.
- A separate 1-star review from the same month reports weeks of unanswered calls during claim closure. Two communication failures in a single month raises a flag about office responsiveness under workload.
- Mold remediation is not their core focus — they are a full-service restoration company. If your situation is mold-only with no water damage or insurance claim driving it, their process and pricing may not fit as well.
- Their website claims reconstruction services, but one reviewer reported they left openings in walls and floors after remediation. Confirm in writing whether your scope includes full restoration or just mitigation.