Provider profile
Premier Emergency Water Removal
Provider snapshot
What this listing says
Auburn and south King County homeowners dealing with water damage that has led to mold, who want a family-run restoration company operating 24/7 since 1998.
Best for
- Auburn, Kent, and south King County homeowners who need water extraction and mold remediation handled by one company.
- Property owners with crawl space water damage or vapor barrier replacement needs in the Puget Sound area.
- Landlords and property managers who need a restoration company that handles insurance paperwork and multi-trade coordination.
- Commercial property owners dealing with large-scale water events, including mobile home parks and warehouses.
- Homeowners who need after-hours emergency response for burst pipes or appliance leaks.
About this company
Auburn-based Premier Emergency Water Removal is a restoration company that also handles mold remediation. Monique Fell and her family have run the business since 1998, serving the greater Seattle metro and Puget Sound region. Their primary identity is water damage restoration, with mold removal as a secondary service tied to water events.
They cover the full water-to-mold pipeline: emergency water extraction, structural drying with industrial air movers and dehumidification, mold remediation, and reconstruction including drywall, framing, and flooring. They also handle crawl space vapor barrier installation, sewage cleanup, fire damage, emergency roof tarping, and hardwood floor drying. One reviewer noted they saved a mobile home park during winter flooding by getting a large pump running on an emergency basis.
The company is family-owned, not a franchise. They work directly with insurance companies and handle claim documentation. They claim a 60-minute response time for emergencies and show BBB accreditation and IICRC listing on their website.
At 4.4 stars across 110 Google reviews, the rating sits slightly below the typical restoration company average. Most reviews are strongly positive, but a small cluster of recent 1-star reviews about billing and workmanship on roof jobs pulls the number down.
Services
Service area
Headquartered in Auburn, WA. They list coverage across King, Pierce, Thurston, Kitsap, and Mason counties, naming cities including Seattle, Bellevue, Tacoma, Olympia, Lakewood, Covington, Snohomish, Kent, Renton, and Kirkland. That spans a wide geography from Olympia in the south to Snohomish in the north, roughly 100 miles apart.
Review consensus
Santos appears in multiple positive reviews for mold inspections and water mitigation work, with reviewers noting he was direct, honest, and willing to say no charge when no mold was found. Britny and Tony are praised for communication and follow-through on water damage projects. Kyle handled project management for crawl space and insulation jobs, with reviewers calling out his willingness to answer questions. The office staff gets consistent praise for daily communication and arrival time updates. Multiple reviewers mention fast emergency response, including same-night arrivals for burst pipes and holiday weekend dispatches.
3 found across 110 total reviews at 4.4★. Three complaints surface different issues. Felix S. described a pattern of delayed equipment pickup that inflated rental charges by $1,500-2,000, though the owner responded saying no matching customer exists in their records. Sarah Winkle reported a roof tarping job where sandbags blew off, an employee slipped on the roof sending a sandbag through a patio awning, and the company took 7 weeks to retrieve their materials while refusing to provide an insurance certificate. Jayson Chang was billed nearly $500 for an inspection under two minutes with no work performed.
The negatives cluster around ancillary services (roof tarping, standalone inspections) rather than core water mitigation work. Every detailed positive review describes water extraction or mold remediation. The company may be stretching into services where their crews are less experienced. The owner response rate on recent negatives is low at 33%, and the one response questioned whether the reviewer was actually a customer rather than addressing the billing concern directly.
Santos (field tech — praised in multiple reviews for honesty and mold inspections). Britny (project coordinator — praised for communication and care). Tony (field lead — praised for responsiveness and same-day emergency arrivals). Kyle (project manager — praised for crawl space and insulation work, answering questions). James (field tech — praised for water damage assessment and explaining findings). Josh (field tech — praised for communication). Juan (field tech — praised for punctuality). Sabrina (field tech — praised for staying late to finish work). Victor (field tech — praised for friendliness and efficiency). Andrew (field tech/management — praised for resolving a pricing complaint). Anaisha (field tech — praised as part of Santos's team). Diana (office/dispatch — praised for emergency response coordination). Alejandro (field tech — praised for crawl space and emergency work). Oscar (field tech — praised for emergency leak repair). Trevor (field lead — praised for water damage restoration). Elijah, Roger, Lino, Tyler (field techs — praised for multi-week drywall and restoration project).
For water extraction and mold remediation in the Auburn-to-Seattle corridor, this company has a deep bench of named staff who reviewers trust. Ask for Santos or Britny by name. Get a written cost estimate before any work begins, and think twice before hiring them for roof tarping or standalone inspections where their track record is weaker.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold also profits from removing it. Consider getting an independent mold assessment before agreeing to remediation work.
- One reviewer reported being billed nearly $500 for a two-minute inspection with no work performed. Ask for a written scope and cost estimate before any on-site visit.
- A reviewer described sandbags from a roof tarping job blowing off and damaging a patio awning, with a 7-week delay to clean up. Their roof work carries more risk than their core water mitigation services.
- Their service area claims span 5 counties from Olympia to Snohomish. Response times to the outer edges of that range will differ from Auburn-area jobs.
- The owner responded to only 1 of 3 recent negative reviews. On that one, the response said they could not find the customer in their records.