Provider profile
SERVPRO of Grays Harbor & Pacific Counties
Provider snapshot
What this listing says
Grays Harbor and Pacific County homeowners dealing with mold from water damage or coastal moisture who want a franchise-backed restoration company with AMRT-trained technicians and insurance carrier relationships.
Best for
- Aberdeen, Hoquiam, Ocean Shores, and Grays Harbor County homeowners who need mold remediation that started from a water damage event like a pipe burst, flooding, or roof leak.
- Property owners in Pacific County coastal towns like Raymond, South Bend, Long Beach, and Westport who need a single company to handle water extraction through mold cleanup and structural repairs.
- Commercial property managers, churches, and businesses across the two-county region who need a restoration company with insurance carrier relationships and experience filing damage claims.
- Homeowners who need contents packed out, cleaned, and stored during a mold or water damage project, with digital inventory tracking.
About this company
SERVPRO of Grays Harbor & Pacific Counties is a franchise restoration company based in Aberdeen, Washington, covering two rural coastal counties. Paul and Amy Leavens own this franchise and operate it as part of a network of sister SERVPRO franchises across Washington. Their primary work is water damage, fire damage, and mold remediation for both residential and commercial properties, with in-house construction capability for the rebuild phase.
The mold-specific differentiator here is their water-to-mold pipeline. Because most mold in this rain-heavy coastal region starts with water intrusion, SERVPRO handles the full sequence: emergency water extraction, structural drying, mold remediation, and then reconstruction. Their technicians hold AMRT (Applied Microbial Remediation Technician) credentials for mold work, WRT for water restoration, and FSRT for fire and smoke. Their mold remediation page describes containment procedures, air scrubbers with HEPA filtration, and antimicrobial treatments. They also offer contents packout and storage during remediation, with digital inventory tracking.
This franchise is a member of SERVPRO's national Disaster Recovery Team, meaning their crews can deploy to large-scale disasters across the country. Locally, the Leavens family emphasizes community involvement through charities, sports programs, and awareness campaigns across both Grays Harbor and Pacific Counties.
4.3 stars on 54 Google reviews is a middling rating. The low count for a franchise that has operated for years suggests either low review solicitation or a smaller market. Most reviews are strongly positive, but the volume is thin enough that a few missing stars pull the average down.
Services
Service area
SERVPRO of Grays Harbor & Pacific Counties is headquartered at 16 Horizon Lane in Aberdeen, Washington. They serve 12 cities across two counties: Aberdeen, Hoquiam, Ocean Shores, Montesano, Elma, and Westport in Grays Harbor County, and Raymond, South Bend, Ocean Park, Long Beach, Ilwaco, and Naselle in Pacific County. The Pacific County towns are a significant drive from Aberdeen, so confirm response times for locations south of Westport.
Review consensus
Teresa is the most frequently named employee across the review history, praised by Crystal Mclaren, ToniAnn Schettino Jacoby, Annette Boslar Nessel, Barbara Ericks, Nadya Peck, Ashley Calloway, Jeffrey Lewis, Rudy Garcia, Mike Piercy, and Whende Thomas for communication, insurance coordination, and follow-through. Bobby is praised by George Timme and Beth Laney as a team lead who is prompt and courteous. Tigrey draws praise from Sandy Parker, JennyLee Miller, and Christie Pflughaupt for project management on both mitigation and rebuild work. Natasha is praised by Tina Albrecht for calm communication during an extended flood recovery. Kevin is noted by Lori Frank for efficiency. Multiple reviewers highlight fast response times, with Crystal Mclaren noting a crew arrived in under 30 minutes and carefully packed belongings with labeled boxes. Monica is praised by Crystal Mclaren for careful handling of personal items during packout.
1 found across 54 total reviews at 4.3★. (1 found across 54 total reviews at 4.3★) Carol Harman left a 1-star review in October 2025 describing a crawl space inspection where two technicians visited on August 26, 2025. She called the office for her cost estimate and was told it was awaiting a supervisor signature on August 29. By September 3, she still had no response. The owner responded in January 2026, acknowledging that service expectations were not met and confirming the estimate was delivered on September 4 and the work was completed. The delay was real but the owner's response shows the job was finished.
Lisa Malloy's 4-star review noted that SERVPRO could not remove an odor from her area rug, which is one of the few instances of a reviewer citing incomplete work. The single recent negative focused on office responsiveness rather than field work quality. This split between strong field crews and slower office follow-up is a common pattern in franchise restoration companies where field teams operate somewhat independently from the administrative side. The owner response to the negative was personalized and acknowledged the specific failure rather than deflecting.
Teresa (manager/coordinator — consistently positive across many years and reviewers, praised for communication, insurance handling, and follow-through). Bobby (team lead — positive, praised for promptness and courtesy by George Timme and Beth Laney). Tigrey (project manager/rebuild — positive, praised for project coordination by Sandy Parker, JennyLee Miller, and Christie Pflughaupt). Natasha (coordinator — positive, praised for calm communication by Tina Albrecht). Kevin (technician — positive, praised for efficiency by Lori Frank). Monica (packout — positive, praised for careful handling by Crystal Mclaren). Caden (technician — positive, named by Tina Albrecht). Allen (technician — positive, named by Tina Albrecht and Rebecca Wicker). Tim (team lead — positive, named by Linda Dawsey). Lacy (crew lead — positive, named by Barbara Ericks and Sharon Lee). Anthony (technician — positive, named by Rebecca Wicker). Brian (technician — positive, named by Rebecca Wicker and Linda Dawsey). Johnathon (technician — positive, named by Rebecca Wicker). Thomas (technician — positive, named by Rebecca Wicker). Brody (rebuild — positive, named by Christie Pflughaupt). John (technician — positive, named by Sharon Lee). Kayla (technician — positive, named by Sharon Lee). Jarred (technician — positive, named by Sharon Lee). Angel (technician — positive, named by Sharon Lee). Jonah (technician — positive, named by Sharon Lee and Linda Dawsey). Tyler (technician — positive, named by Linda Dawsey). Annie/Carol (technician — positive, named by Linda Dawsey).
Ask for Teresa when you call. She is the consistent thread across years of positive reviews and handles insurance coordination. For field work, Bobby and Tigrey are both named repeatedly for quality execution. The one recent complaint was about office delays on an estimate, not about the work itself, and the owner acknowledged the failure. Get your mold testing done by an independent company before hiring SERVPRO for the remediation.
Keep in mind
- SERVPRO of Grays Harbor & Pacific Counties does both mold testing and mold remediation. When the same company identifies a mold problem and profits from the cleanup, there is a financial incentive to find more work. Ask whether they will accept an independent testing company's results or recommend a separate firm for pre- and post-remediation testing.
- This is a franchise operation, not a locally founded business. Service quality depends on the local franchise owners and their crew, not the national brand. The Leavens family runs this location, but turnover in field staff is common in the franchise restoration industry.
- At 4.3 stars on 54 reviews, this franchise has a lower rating than many SERVPRO locations. The one recent complaint involved a week-long delay on a simple estimate, and the owner acknowledged that service expectations were not met.
- Their service area spans 12 cities across two counties with significant driving distances between them. Confirm response time for your specific location, especially in Pacific County towns like Naselle or Ilwaco that are far from their Aberdeen headquarters.
- Most of their Google reviews describe water damage and fire restoration work. Mold-specific reviews are limited to a handful of mentions. Ask how many standalone mold remediation jobs they complete each month versus water or fire projects.