Provider profile
Paul Davis Restoration of Williamsburg VA (formerly STAT Services Inc)
Provider snapshot
What this listing says
Williamsburg-area homeowners dealing with water damage or mold who want a national franchise with 24/7 response, insurance claims assistance, and in-house reconstruction under one roof.
Best for
- Homeowners in Williamsburg, Newport News, Hampton, or Yorktown who need water damage mitigation and full reconstruction handled by one company.
- Property owners whose insurance company has referred them and who want help navigating the claims process.
- Landlords and property managers needing fast turnaround on water or mold damage between tenants.
- Commercial property owners on the Virginia Peninsula dealing with flood damage or large-loss events.
- Anyone who discovers mold after a water leak and wants remediation and repair from the same crew.
About this company
Paul Davis Restoration of Williamsburg is a franchise location of the national Paul Davis network, based at 133 Powhatan Springs Rd in Williamsburg, VA. Formerly STAT Services Inc, the office was absorbed into the Paul Davis system and now operates under General Manager Brandon Kaisand. They handle water, fire, mold, and storm damage for both residential and commercial properties across the Virginia Peninsula.
Mold work here is part of a broader restoration operation, not a standalone specialty. Their website describes air filtration, antimicrobial treatments, and black mold examination, but the real volume of their business is water damage mitigation and reconstruction. They offer a "Dry.in.3" guarantee for water losses and use IICRC-trained technicians for mitigation. Where they stand out is the end-to-end model: the same company that extracts water also rebuilds drywall, installs flooring, and coordinates with your insurance adjuster.
Paul Davis is a franchise founded in 1966 with over 300 locations. This Williamsburg franchise covers a specific territory on the Virginia Peninsula. The "formerly STAT Services" label in their business name signals a transition period. One reviewer specifically mentioned delays tied to the company's merger with STAT Services early on.
At 4.7 stars across 152 Google reviews, this franchise performs well. The volume of reviews naming specific staff by name is notable and suggests a stable, engaged team rather than a rotating cast of subcontractors.
Services
Service area
Headquartered in Williamsburg, VA. Their website lists service area pages for Williamsburg, Newport News, Hampton, Yorktown, Gloucester, Gloucester Point, Hayes, Lanexa, Poquoson, Seaford, Shacklefords, and Toano. Reviews confirm jobs in all of these areas plus Norfolk, Chesapeake, and Providence Forge. This covers the Virginia Peninsula and parts of Hampton Roads.
Review consensus
Nevada stands out as the most frequently named mitigation technician, praised by multiple reviewers for being knowledgeable, patient, and calming during stressful situations. Pierre Forget is the most-mentioned project manager, repeatedly credited for coordinating reconstruction, following up on issues, and ensuring customer satisfaction. Boston (Matthew) McDonald gets strong marks as a production manager for clear communication and keeping projects on schedule. Lance is praised for carpentry and flooring work, with multiple reviewers calling out his attention to detail. Mark is named regularly for moisture checks and daily follow-ups during the drying process. Deshawn draws praise for reconstruction quality. Tracey in the office is noted for scheduling and keeping customers informed. The mitigation crews get high marks for fast response times, often arriving same-day or within hours.
2 found across 152 total reviews at 4.7★. Gia Carrere (May 2026, Local Guide, 10 reviews) describes an ongoing fire restoration nightmare costing nearly $80,000, alleging damaged door casings and cabinets, unsealed windows allowing water intrusion, stolen property, a roach infestation from the Virginia Beach office, and months of ignored communications. She names Matt Soberl (Operations Manager) as rude and unresponsive, and Will Greatheart (WGHOMES subcontractor) for poor workmanship. She says the project is nearly 29 months since the fire and nowhere near completion. The owner response from Brandon Kaisand acknowledges the complexity and notes the office took over the project after a previous Paul Davis office stopped operating, but does not dispute specific damage claims. Jamie Senn (October 2025, 5 reviews) describes a subcontractor hired by Paul Davis who destroyed existing carpet and left work unfinished, requiring weeks to get someone back to correct the situation. The owner response acknowledges the issue, states they replaced the carpet at their own expense, and said they would reconsider using that subcontractor.
The split between mitigation and reconstruction is the structural fault line here. Mitigation reviews are overwhelmingly positive -- fast response, daily moisture checks, clear communication from field technicians like Nevada and Mark. Reconstruction reviews are more mixed, with complaints clustering around long gaps between phases, subcontractor quality, and office communication breakdowns. This is a common pattern in restoration companies that handle both emergency response and rebuilding: the mitigation side runs on urgency and daily contact, while reconstruction depends on scheduling subcontractors, insurance approvals, and material availability. The owner (Brandon Kaisand) responds to all negative reviews with detailed, personalized responses that engage with specifics rather than offering template deflections, which is a positive signal.
Nevada (mitigation technician -- consistently positive). Pierre Forget (project manager/reconstruction coordinator -- strongly positive). Boston/Matthew McDonald (production manager -- strongly positive). Lance (carpenter/flooring -- strongly positive). Mark (mitigation technician -- positive). Deshawn (reconstruction -- positive). Tracey (office staff -- positive). Rob (mitigation -- positive). James (mitigation -- positive). Brian (equipment setup/mitigation -- positive). Matt Soberl (Operations Manager -- negative, named for poor communication and rudeness in one review). Will Greatheart/WGHOMES (subcontractor -- negative, named for poor workmanship in one review). Brandon Kaisand (General Manager/owner -- responds to reviews, mixed references).
For water damage mitigation, this franchise delivers fast and communicates well -- ask for Nevada or Mark on the mitigation side. For mold, James Hanson's review describes a no-hype, practical assessment at $250, which is a good sign. If your project involves reconstruction, get timelines in writing and ask who specifically will be doing the build work. The biggest risk here is on large, complex rebuilds where subcontractor management and communication can break down between phases.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. Consider getting an independent mold assessment before hiring them for remediation work.
- Reconstruction timelines on large projects have been a sore point. Multiple testimonials mention long waits between the mitigation phase and the rebuild phase, sometimes weeks with no communication about scheduling.
- They rely on subcontractors for some trades like carpet, painting, and plumbing. One recent 1-star review involved a subcontractor who damaged existing carpet, and another named a subcontractor (Will Greatheart) for poor workmanship on a fire restoration.
- Office communication gets mixed marks. Several reviewers noted difficulty reaching the right person, being told their contact was out for the week, or receiving paperwork to sign before work was actually finished.
- As a franchise operation, quality depends on the local team. This location went through a transition from STAT Services, and at least one negative review involved work inherited from a prior office.