Provider profile
PuroClean Certified Restoration Specialists
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What this listing says
Fauquier County homeowners dealing with water damage that risks turning into mold, especially insurance-referred jobs where you want a single crew to handle mitigation through reconstruction.
Best for
- Fauquier, Loudoun, or Prince William County homeowners who need water damage mitigation before mold sets in, handled by a crew that responds the same day.
- Insurance-referred customers who want a single company to manage the job from water extraction through drywall and ceiling reconstruction.
- Homeowners facing a biohazard or trauma cleanup situation who need a team that handles the work with discretion, as confirmed by reviewer Jess describing a death cleanup.
- Condo owners dealing with water damage from a neighbor's unit who need help navigating the insurance paperwork alongside the physical restoration.
About this company
PuroClean Certified Restoration Specialists is a franchise location in Warrenton, VA, owned and operated by Brett Dalrymple and Dennis O'Brien. Mold remediation is one part of a broader restoration operation that covers water damage, fire and smoke damage, biohazard cleanup, and full reconstruction. Their primary identity is as a water damage restoration company that handles mold when it develops as a secondary problem.
Nothing about their equipment or methods stands out as unusual for a PuroClean franchise. The website mentions dehumidifiers, high-velocity air movers, and EPA-registered disinfectants, which is standard restoration equipment. What does stand out is the depth of their bench: reviews name more than 20 different staff members across mitigation, reconstruction, and office coordination. Multiple reviews describe the same crew handling water extraction on day one and then returning weeks later for drywall and ceiling repairs, meaning they keep the job in-house from demo through rebuild.
The franchise serves Fairfax, Fauquier, Loudoun, Prince William, and Stafford Counties. Dennis O'Brien appears in reviews going back to 2022, and several reviewers describe insurance companies sending PuroClean directly, suggesting established carrier relationships in Northern Virginia.
4.9 stars across 81 reviews is a strong rating. The consistency holds over several years of reviews, with praise focused on response speed, communication during the drying process, and crew professionalism. Only 1 review in the last 18 months falls below 4 stars.
Services
Service area
Based in Warrenton, VA at 6418C Old Meetze Rd. The website lists Fairfax, Fauquier, Loudoun, Prince William, and Stafford Counties as their service area. Reviews confirm work in the Warrenton area, with some reviewers in condo and suburban settings consistent with the Northern Virginia corridor. Five counties from a single Warrenton office is a wide footprint.
Review consensus
Cody Vick draws the most mentions across reviews. Reviewers describe him supervising multi-person crews, communicating throughout multi-day drying processes, and showing compassion during stressful situations. Erin Scharf called him the lead technician and praised his communication and knowledge. Josue Sosa gets repeat mentions for demo work, floor removal, and follow-up visits to monitor drying equipment. Dennis O'Brien appears in reviews as both an initial contact and a hands-on presence at job sites. Rebecca and Tim handle paperwork and insurance coordination, with P Gow and Maria Cecilia both crediting them for making the process smooth. Ed gets specific praise for reconstruction quality, with Lisa Sparks saying her ceiling looked better after repairs than when the home was first built. Multiple reviewers describe same-day or next-day response after calling, and several mention insurance companies dispatching PuroClean directly.
1 found across 81 total reviews at 4.9★. Jessica M left the only recent negative. She says PuroClean cancelled on her twice and then decided not to do the job, despite insurance already approving the estimate. She describes wasted time but does not detail what type of work was involved or why the company backed out. The review has zero likes and no owner response. With 13 other reviews on her account, she is not a single-review throwaway. This is a one-off complaint with no corroborating pattern from other reviewers.
The review record skews heavily toward water damage jobs referred by insurance companies. Allstate, and unnamed insurance carriers are mentioned in multiple reviews. Mold-specific reviews are rare: only Everett Harris (mold removal and containment), David Taylor (partitioned work area to prevent contamination), Patricia Gray (mold removal after water leak), and Sherrie Dutton (attic mold inspection) describe mold work directly. The vast majority of the 81 reviews describe water extraction, drying, and reconstruction. This matches the company's identity as a water damage restoration operation that does mold when it follows water.
Cody Vick (lead technician — positive across many reviews, praised for communication, efficiency, and compassion). Josue Sosa (technician — positive, praised for demo work, follow-up monitoring, and reliability). Dennis O'Brien (co-owner — positive, praised for responsiveness and personal involvement). Christina Smyth (staff — positive, praised for dedication and attention to detail). Sterling (technician — positive, praised for knowledge and hands-on work). Rebecca (office — positive, praised for handling paperwork and insurance coordination). Tim (office — positive, praised for patience and guiding customers through the process). Ed (reconstruction — positive, praised for repair quality and follow-through). Nick (technician — positive, mentioned across multiple reviews for courtesy and cleanup work). Caleb (technician — positive, paired with Nick on reconstruction). Sammy (technician — positive, praised for water removal). Howard (estimator — positive, praised for quick estimates). Dwayne (technician — positive, praised for hard work). Devon/Devin (office — positive, praised for initial phone contact and guidance). Kevin (technician — positive, praised alongside Brian for knowledge). Brian (technician — positive, praised for crew work). Amanda (office — positive, praised for helpfulness and knowledge). KJ (technician — positive, mentioned on crew teams). Robert (technician — positive, praised for professionalism on mold and water jobs). David (reconstruction team — positive, praised for skilled ceiling and wall repairs). Ian Briggs (technician — positive, praised for efficiency and courtesy). Alex (technician — positive, praised for mold removal work). Dom (technician — positive, praised for mold removal). Andrew Keat (technician — positive, praised for efficiency). Esteban (technician — positive, praised for professionalism). Monty (technician — positive, praised for professionalism). Steven (technician — positive, praised for professionalism). Tucker, John, Keeley (crew members — positive, mentioned as part of Les Tyler's large water damage team).
The review record is overwhelmingly positive but dominated by water damage jobs, not mold work. If you are hiring them specifically for mold, ask for references from their mold-specific projects. Request Cody Vick or Josue Sosa as your lead if you want the crew members reviewers mention most. The single cancellation complaint is a one-off with no pattern, but confirm scheduling commitment upfront given the lack of owner response.
Keep in mind
- This is a general restoration franchise, not a mold-focused firm. Mold work is a fraction of what they do. If you have a standalone mold problem unrelated to water damage, ask whether their crew has specific mold remediation experience beyond water-damage-related mold.
- One reviewer reported the company cancelled twice and ultimately declined to do an insurance-approved job. The owner did not respond to that review. Ask about scheduling reliability and commitment before they start, especially for smaller jobs.
- The website lists five counties as their service area: Fairfax, Fauquier, Loudoun, Prince William, and Stafford. That is a wide geographic spread from a single Warrenton office. Confirm response time for locations on the edges of that range.
- The owner response rate on negative reviews is 0%. The single recent complaint received no public reply, so you cannot gauge how the company handles disputes from the review record alone.