Provider profile
United Restoration Inc.
Provider snapshot
What this listing says
Hampton Roads homeowners dealing with water damage that has led to mold, especially if you want a single company to handle mitigation through full reconstruction under one roof.
Best for
- Virginia Beach, Norfolk, Chesapeake, and Portsmouth homeowners who need water damage cleanup that may also involve mold remediation and full reconstruction.
- Insurance claim situations where you want a single contractor to manage the entire process from emergency response through certificate of completion.
- Property managers across Hampton Roads who need a reliable on-call restoration company for after-hours emergencies, including holidays and weekends.
- Homeowners who want mold remediation done with dry ice blasting rather than traditional removal methods.
- Fire damage situations requiring both cleanup and complete rebuild, since they hold a Class A contractor license and can reconstruct from the ground up.
About this company
United Restoration is a Virginia Beach-based restoration company that has operated in Hampton Roads since 1998. Founded by Clay Simmons, it holds a Virginia Class A contractor license and handles everything from water extraction to full ground-up rebuilds. The company runs its own content pack-out and climate-controlled storage facility, which means your belongings stay in their custody rather than being handed off to a third party.
The standout capability here is dry ice blasting for mold remediation, which is a less common method in the Hampton Roads market. They also refer mold testing to independent environmental specialists rather than doing it in-house, which is a meaningful separation of interests for a company that does both testing referrals and remediation. Their equipment inventory is one of the larger ones in the region, covering airmovers, dehumidifiers, and containment gear. They use Xactimate for insurance estimates and Moisture Mapper for process management.
The company is locally owned and lists its staff by name on its website, with tenure going back to 2000 for several project managers. Rance Ruiz has been there since January 2000, Dwayne Bowman since June 2000, and office manager Heidi Bodnovich since June 1998. That kind of staff retention is unusual in restoration and means you're unlikely to get a revolving door of project managers.
At 4.9 stars across 260 Google reviews with zero negative reviews in the last 18 months, this is an exceptional rating for a restoration company at this volume. Most companies this size accumulate at least a few complaints. The consistency here suggests either strong quality control or a customer base that skews toward insurance-referred work where expectations are well-managed.
Services
Service area
Headquartered in Virginia Beach, Virginia. Serves the Hampton Roads region including Virginia Beach, Chesapeake, Portsmouth, Norfolk, Suffolk, Hampton, and Newport News. The company is locally owned with staff based in the area, and they pre-stage emergency operations ahead of storms.
Review consensus
Project managers get called out by name more than the company itself. Coy Cofield appears in at least 15 reviews and is consistently praised for communication, responsiveness, and managing expectations honestly. Rance Ruiz draws similar praise, particularly for attention to detail on flooring and reconstruction work. Dwayne Bowman is highlighted for patience with first-time homeowners and explaining processes clearly. Reviewers repeatedly mention the company showing up quickly for emergencies, including middle-of-the-night storm calls. Multiple property managers and repeat customers vouch for consistency across years of service. Office staff Tiara and Heidi get specific mentions for phone communication and keeping customers updated.
0 found across 260 total reviews at 4.9★. No recent negative reviews to analyze. The company has zero reviews at 3 stars or below in the last 18 months across 260 total reviews at 4.9 stars.
The review pattern here is unusual. Instead of generic praise, reviewers consistently name their project manager and describe specific interactions. This suggests the company's model assigns a single PM to each job and that PM becomes the customer's main contact throughout. The fact that Coy, Rance, and Dwayne each appear in multiple reviews with similar praise themes indicates this is a company-wide standard rather than one standout employee carrying the team. Several reviews come from property managers who have used the company multiple times over years, which is a strong repeat-business signal.
Coy Cofield (project manager — consistently positive, praised for communication and responsiveness). Rance Ruiz (supervisor/project manager — positive, praised for detail work and going above expectations). Dwayne Bowman (project manager — positive, praised for patience and honest estimates). Joe Burt III (project manager — positive, praised for mold identification skills and quality oversight). Lawton Ruiz (project manager — positive, praised for kitchen work and mitigation). Robert Oakes (mitigation — positive, noted for mold inspections and timeliness). Heidi Bodnovich (office manager — positive, mentioned for front office support). Tiara (office staff — positive, praised for phone communication and updates). Jimmy (field staff — positive, mentioned alongside Dwayne and Rance). Carlito (demo crew — positive). Hunter (demo crew — positive). Blake (flooring — positive, praised for floor installation quality). Erika (office staff — positive, mentioned for front office work).
Ask for Coy, Rance, or Dwayne as your project manager depending on your area and job type. With no recent complaints to flag, the main thing to watch is getting your estimate fee and scope documented upfront. This company's strength is keeping one PM as your single point of contact through the whole job, so confirm that arrangement at the start.
Keep in mind
- They do both mold remediation and mold testing referrals. While they refer testing to independent environmental specialists, the referral relationship still means the testing company knows who's paying for the remediation. Ask for the testing firm's name and verify their independence.
- United Restoration charges a fee for estimates, though they deduct it from the total if you hire them. Get the estimate fee amount in writing before scheduling.
- Their service area covers all of Hampton Roads, from Virginia Beach to Newport News. For jobs on the far end of that range, confirm response times and whether the same project manager handles the full project.
- The website doesn't list specific mold remediation credentials beyond IICRC firm status. Ask which individual technicians hold mold-specific IICRC certifications.
- With 260 reviews and a 4.9 rating, the absence of recent negatives is remarkable but also means you can't evaluate how they handle complaints. Ask for references from jobs that had complications.