Provider profile
Solutions LLC
Provider snapshot
What this listing says
Hampton Roads homeowners dealing with water damage, sewage backups, or crawl space mold who want a locally owned crew with 24/7 emergency response and insurance billing experience.
Best for
- Virginia Beach, Norfolk, and Chesapeake homeowners who need same-day water extraction or sewage cleanup.
- Homeowners with crawl space water damage or mold discovered during a home sale or plumbing repair.
- Buyers who want a company experienced in working directly with insurance adjusters and home warranty companies.
About this company
Water Damage Solutions is a locally owned restoration company in Virginia Beach that serves the Hampton Roads region. Their primary work is water damage and sewage cleanup, with mold remediation and crawl space services as secondary lines. Manager Mike Crosby runs the office, with technicians Tim Thornton (on staff since 2006) and John Stone (since 2008) handling field work.
The company holds IICRC certification for water damage restoration, IOT certification for mold, and EPA certification for lead abatement. They claim 90-minute response times and run a 24/7 emergency line. Their sewage remediation work stands out in reviews — several customers found them after other companies refused sewage jobs.
With 229 Google reviews and a 4.9-star rating, this is an unusually strong track record. That volume at that rating means consistent execution over years, not a handful of happy customers.
Services
Service area
Based in Virginia Beach, Virginia. Serves the Hampton Roads region including Virginia Beach, Norfolk, Chesapeake, Portsmouth, Newport News, Hampton, Yorktown, Williamsburg, Poquoson, Suffolk, and Isle of Wight. That is a broad list spanning both sides of the harbor — confirm response times for locations far from their Virginia Beach office.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers report calls returned within an hour and crews on-site the same day. Steve Kellogg and Tim Thornton appear by name across years of reviews for hands-on work and insurance process guidance. John Stone draws praise for crawl space and water damage jobs. Mike Crosby is recognized for responsive office communication. Daniel receives praise for attention to detail and keeping homeowners informed. Several reviewers specifically credit the company for helping navigate insurance claims and billing insurers directly.
1 found across 229 total reviews at 4.9★. One recent complaint from Isaiah Benton (June 2025) states he was "lied to about services" and calls it a waste of time. No further detail was provided, and the company did not respond. The reviewer has 3 total Google reviews and is not a Local Guide. With zero likes on the review, no community validation exists either way.
The company did not respond to its only recent negative review. With a 0% response rate on negatives in the last 18 months, there is no public track record of how they handle complaints. This is worth noting because the overwhelmingly positive review history makes it impossible to assess how they respond when things go wrong.
Steve Kellogg (supervisor/owner — praised across many reviews for responsiveness and insurance help). Tim Thornton (technician since 2006 — praised for fast arrival, sewage and water damage work). John Stone (technician since 2008 — praised for crawl space and water damage work). Mike Crosby (manager — praised for office communication and coordination). Daniel (technician — praised for attention to detail). Darin (technician — praised for crawl space and flood cleanup). Terry (technician — praised alongside John for water damage work). Brian (technician — praised for flood and leak response). James (technician — praised alongside Steve for preventing displacement). Kevin (technician — two Kevins praised for promptness and knowledge).
One vague negative out of 229 reviews does not establish a pattern. The company has a long track record of fast emergency response and hands-on insurance assistance. Ask for Tim or John by name if you want a technician with 15+ years at the company, and get your mold testing done independently before hiring them for remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem profits from fixing it. Consider getting an independent test first.
- Their website is a water damage company that also does mold. If your situation is mold-only with no water event, confirm they send a mold-focused technician, not a water damage crew.
- The 0% owner response rate on recent negative reviews means the company did not publicly address the one complaint filed in the last 18 months.