Provider profile
Service Pro's LLC
Provider snapshot
What this listing says
Hampton Roads homeowners dealing with water damage or mold who want a single point of contact — Eddie handles everything from inspection through reconstruction and insurance coordination.
Best for
- Virginia Beach, Norfolk, or Chesapeake homeowners who need water damage or mold handled from inspection through rebuild by one company.
- Landlords and property managers across Hampton Roads who want a single contractor relationship for recurring water and mold emergencies — several reviewers describe multi-year repeat use.
- Homeowners dealing with insurance claims after water damage, since Eddie and Sam handle adjuster coordination and claims documentation directly.
- Commercial properties in the Hampton Roads area — they have handled jobs at Hampton University and work with commercial real estate firms.
About this company
Service Pro's LLC is a Virginia Beach restoration company that handles water damage, mold, and storm damage across the Hampton Roads region. They do testing, remediation, and reconstruction under one roof — which means you can go from a mold inspection to full removal to drywall repair without switching contractors. The tradeoff is the conflict of interest that comes with any company that tests for the problem it also gets paid to fix.
The operation centers around Eddie, who shows up in the vast majority of reviews by name. He runs jobs from the initial call through insurance negotiation to final walkthrough. A project manager named Sam handles reports and estimates, with reviewers noting turnaround times under 30 minutes for inspection reports. The website mentions HEPA air filtration for mold work, moisture detection, air quality testing, and post-remediation verification testing.
They claim over 20 years of experience, and the review history backs that up — a local realtor says she has worked with Eddie for almost 20 years, and a commercial client reports a 5+ year relationship. The company runs background checks on technicians and offers real-time service tracking. Their social media links to an older business called Carpet Professionals, suggesting carpet cleaning was the original trade before expanding into restoration.
5.0 stars across 34 Google reviews with zero negatives is unusual. Every single review is 5 stars except one 4-star with no text. That kind of record is either a very small operation where Eddie personally manages every job, or a company that actively manages its review profile — or both. The low total count and the number of single-review accounts (about a third of reviewers) are worth noting, though several established reviewers and a Local Guide confirm the same experience.
Services
Service area
Headquartered in Virginia Beach, Virginia. They list nine cities across the Hampton Roads region: Virginia Beach, Norfolk, Chesapeake, Hampton, Newport News, Yorktown, Portsmouth, Suffolk, and Carrollton. For a small, owner-operated company, that is a wide footprint — confirm response times for locations outside Virginia Beach.
Review consensus
Eddie is the constant across nearly every review. Reviewers praise his speed — arriving within hours, sometimes under an hour. Multiple customers describe him navigating the insurance process, including submitting documentation, coordinating with adjusters, and helping read policy coverage. Sam, a project manager, gets mentioned for fast report turnaround and responsiveness. A realtor who has used Eddie for almost 20 years calls his work and integrity impeccable. A commercial real estate firm describes a 5+ year relationship. Several reviewers specifically note transparent pricing — one called it a relief after dealing with companies that upcharge on vague line items.
0 found across 34 total reviews at 5.0★. No negative reviews exist in the recent window. Every review is 5 stars except one 4-star review from July 2025 that contains no text.
The uniformly perfect score across 34 reviews is itself a pattern. It likely reflects the fact that Eddie personally handles most jobs — when the owner is the technician, the service-quality variance is low. But it also means there is no data on how the company performs when Eddie is not the one on-site.
Eddie (owner/technician — overwhelmingly positive across 25+ reviews for responsiveness, communication, insurance help, and hands-on work). Sam (project manager — positive, mentioned for fast reports and insurance coordination).
If Eddie personally handles your job, the track record is strong — 20 years of repeat customers, transparent pricing, and hands-on insurance help. Ask upfront whether Eddie will manage your project or if it will be assigned to someone else. Get a separate mold test before committing to their remediation work.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold also profits from removing it. Consider getting an independent mold test before signing a remediation contract.
- With only 34 reviews and a perfect 5.0, this is still a small sample. About a third of reviewers have only one review on their Google account, which limits how much weight you can put on the aggregate score.
- The website lists nine cities across Hampton Roads. For a company this size, coverage that broad could mean longer response times at the edges — confirm availability for your specific location.
- The operation is heavily dependent on Eddie. If he is unavailable or the company grows beyond his capacity to personally manage each job, the experience could change.