Provider profile
Emergency Restoration Services LLC
Provider snapshot
What this listing says
Hampton Roads homeowners dealing with water damage that has turned into a mold problem, especially those who need the same company to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Virginia Beach, Norfolk, Chesapeake, and Hampton Roads homeowners who need mold remediation after water damage and want one company to handle the full job from mitigation through reconstruction.
- Homeowners filing insurance claims for water or mold damage who want a company experienced in navigating the claims process.
- Property managers dealing with crawl space mold or multi-unit water damage who need 24/7 emergency dispatch.
- Buyers or sellers in a real estate transaction who need mold testing with third-party lab results before closing.
About this company
Emergency Restoration Services (ERS) is a Virginia Beach-based restoration company founded in 2011 by Chad Coerse, a former fire department lieutenant. The company started with mold testing and remediation and has expanded into water damage, fire and smoke restoration, asbestos abatement, content restoration, and full reconstruction. They operate from a 15,000-square-foot facility and serve both residential and commercial properties across Hampton Roads.
What stands out is the scope of work they handle in-house. Most restoration companies subcontract reconstruction, but ERS keeps demolition, drywall, flooring, and finish work under their own roof. Their mold process follows a documented five-step protocol: inspection with moisture meters and infrared thermal imaging, containment with poly sheeting and HEPA air filtration under negative pressure, removal of porous materials, water extraction and drying, and encapsulation with antimicrobial coating. They send air samples to a third-party lab for analysis.
Chad Coerse also owns CL & Sons Construction, a separate company established in 1999, which gives ERS a construction background that most mold-only shops lack. The company has been operating in Hampton Roads for over a decade and works directly with major insurance carriers. They offer 0% APR financing through a third-party lender.
4.8 stars on Google with 370 reviews is a strong rating for a restoration company at this volume. The overwhelming majority of reviews are 5-star, with reviewers consistently naming specific crew members. Owner Chad Coerse responds personally to negative reviews with detailed, fact-specific rebuttals rather than template replies.
Services
Service area
ERS is headquartered in Virginia Beach, Virginia at 2433 Castleton Commerce Way. They serve the full Hampton Roads region including Virginia Beach, Norfolk, Chesapeake, Portsmouth, Hampton, Newport News, Yorktown, Poquoson, Smithfield, and York County, along with neighborhoods like Kempsville, Great Bridge, Bayside, and Moyock.
Review consensus
Tayler (also spelled Taylor) is the most frequently named employee, praised in at least 10 reviews for same-day response, clear damage assessments, and honest communication during water damage inspections. Paul draws repeated praise as crew chief for protecting floors and stairs during demolition and explaining each step. Ki is highlighted by multiple reviewers for reconstruction craftsmanship, especially bathroom and flooring work. Remy Dawson is named repeatedly for keeping homeowners informed during the estimating and insurance process. The content pack-out team of Erica, Dan, Kevin, Braxton, and Pearl gets collective praise across several reviews for handling belongings carefully. Chris Dickerson is named for mold testing and inspection work, including air sample collection and interpretation.
5 found across 370 total reviews at 4.8★. Shelley Hartley described a miscommunication where the estimate included flooring removal that the homeowner had declined, but the crew arrived planning to do the flooring work anyway. She also reported receiving no invoice until a collections threat at 90 days, though the owner responded with specific dates showing the invoice was emailed and calls went unanswered. Darlene Nix described being left without plumbing for 24 hours because ERS and a subcontractor failed to coordinate, though the owner clarified the plumbing repair was performed by a separate company outside ERS's scope. Sean Wright changed a previously 5-star review to 1 star over two years later with no specific complaint. Heidi Jeffreys left a 1-star review, but the owner stated he could find no record of her as a customer. Kris Brixey reported a four-month timeline for water damage mitigation and reconstruction, though she praised the quality of the finished work and named six crew members positively.
Owner Chad Coerse responds to every negative review with personalized, detailed replies that cite specific dates, emails, and project timelines. This is not template reputation management. In multiple cases, his responses provide factual context that reframes the complaint, such as noting that a reviewer was never a customer or that a 5-star review was changed to 1 star years later with no explanation. The level of detail suggests active project documentation. The Shelley Hartley exchange is the most substantive negative, where both sides present conflicting accounts of scope changes and invoicing. The communication theme, where office decisions do not reach field crews, appears in both the Hartley and Brixey reviews.
Tayler/Taylor Nelson (inspector/estimator -- strongly positive, most-named employee). Paul (crew chief -- strongly positive, multiple reviews). Ki (reconstruction/installer -- strongly positive). Remy Dawson (estimator/coordinator -- strongly positive). Chris Dickerson (inspector/mold testing -- positive). Erica (content team -- positive). Dan (content team -- positive). Kevin (content team -- positive). Braxton/Brayxton (content team -- positive). Pearl (content team -- positive). Rick (carpenter/finish work -- positive). Mike (carpenter/finish work -- positive). Rob (demolition crew -- positive). Josh (demolition crew -- positive). Summer (moisture monitoring -- positive). Jocelyn (moisture monitoring -- positive). Chad Coerse (owner -- named positively by some reviewers). Aaron Phillips (reconstruction -- positive, one review). Jacob (reconstruction -- positive). Makala (demolition -- positive). Stan (content team -- positive). Bianca/Blanca (content team -- positive). David (content team -- positive). Matt T (project manager -- positive, website testimonial). Cody (project manager -- positive, website testimonial). Jay (positive, website testimonial).
ERS delivers strong field work backed by a large, named crew that reviewers genuinely like. The risk is on the office side: scope miscommunications and invoicing delays have burned a few customers. Ask for written scope confirmation before work begins, and request a timeline for your final invoice. If you get Tayler for your inspection or Paul for your demo, reviewers say you are in good hands.
Keep in mind
- ERS does both mold testing and mold remediation. That means the same company identifying the problem also profits from fixing it. Ask whether you can use an independent testing company for clearance sampling after remediation.
- Several negative reviews mention communication gaps between the office and field crews, including confusion about scope of work, delayed invoicing, and equipment left in homes longer than necessary.
- ERS does not offer free mold inspections. They charge for inspection, sampling, and lab fees. If you are looking for a free estimate, confirm pricing before scheduling.
- The service area spans the full Hampton Roads region, from Virginia Beach to Newport News and Yorktown. Confirm response time for locations at the edges of their coverage.