Provider profile
Royal Restoration
Provider snapshot
What this listing says
Springfield and Northern Virginia homeowners dealing with water damage who want a veteran-owned restoration company with 24/7 live phone answering and no upfront payment.
Best for
- Northern Virginia homeowners with water damage who need same-day emergency response across Springfield, Lorton, Arlington, or Herndon.
- Insurance-claim situations where you want a company experienced in working alongside adjusters and documenting damage for your carrier.
- Property owners who need both mold remediation and reconstruction handled by one company rather than coordinating multiple contractors.
- Commercial buildings in the DMV area needing water mitigation with minimal business downtime.
About this company
Royal Restoration is a veteran-owned restoration company based in Springfield, Virginia, serving the broader DMV area from three offices in Lorton, Arlington, and Herndon. Founded by Savas Bozkurt, a retired Turkish military helicopter technician who transitioned into the cleaning and restoration industry after moving to Northern Virginia, the company handles water damage, mold remediation, fire damage, biohazard cleanup, and full reconstruction. They hold IICRC certification and work directly with insurance companies.
What stands out is their operational model. They answer phones live around the clock with no answering service, claim 30-to-60-minute response times, charge no upfront payment, and offer a lifetime warranty on restoration work. They also do mold testing in-house alongside remediation, which is convenient but creates a conflict of interest worth understanding before you book.
Bozkurt built the company after running a carpet cleaning business for five years. The team page names key staff including project manager Ruslan Bakaev, who has managed over 115 construction and remodeling projects, and supervisor John Harris, who came from a nationwide franchise restoration company. The military-background identity runs through their branding and shapes how they talk about discipline and responsiveness.
4.8 stars across 39 Google reviews is strong for a small restoration company. Nearly every review is 5 stars, and only 1 recent review falls below 4 stars. Reviewers consistently mention fast arrival times and thorough work, particularly on water damage jobs.
Services
Service area
Headquartered in Springfield, Virginia, with three offices in Lorton, Arlington, and Herndon. They serve Northern Virginia communities including Fairfax, McLean, Reston, Vienna, Ashburn, Falls Church, Chantilly, Burke, Annandale, and Alexandria. They also claim coverage across Maryland and Washington DC, though all three offices are in Virginia.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe calls answered immediately and crews arriving within an hour, sometimes at night. Gerald appears in three separate reviews for performing careful inspections, explaining findings clearly, and showing genuine concern for the homeowner. Otis draws praise for meticulous cleanup and protecting the home environment during work. Ruslan (also referred to as Russ) is highlighted for managing projects well and working honestly with homeowners on outcomes. Yasin appears in two reviews for quality hands-on work. Several reviewers mention the company working smoothly with their insurance companies and walking them through the claims process.
1 found across 39 total reviews at 4.8★. The single recent complaint from Kirk&Jess Thomas in June 2025 describes deficient communication and mediocre service, but offers no specific details about what work was performed or what went wrong. The owner responded with a generic apology that did not engage with the specifics of the complaint. With only 9 reviews on the reviewer's account and no likes on the review, this is a one-off complaint against an otherwise clean record.
The owner response to the single negative review reads like a template rather than a personalized reply. With only one recent negative, there is not enough data to call this a pattern, but it is worth noting that the response did not address the specific complaint. On the positive side, nearly every named employee appears in multiple reviews or draws specific detail about their work style, suggesting consistent staffing and training rather than a revolving crew.
Gerald (inspector/technician — positive, praised in 3 reviews for careful inspections and clear explanations). Otis (technician/supervisor — positive, praised in 2 reviews for meticulous cleanup and attention to detail). Ruslan/Russ (project manager — positive, praised in 3 reviews for honest project management and quality outcomes). Yasin (technician — positive, praised in 2 reviews for hands-on work quality). Wilfredo (technician — positive, mentioned in 2 reviews). Ron Newman (technician — positive, praised for knowledgeable water damage response). Morys (technician — positive, praised for good communication). Sandy (coordinator — positive, praised for scheduling flexibility). Daniel (team member — positive, praised for helpfulness during claims). Kris (team member — positive, praised for politeness and communication). Zia (technician — positive, praised for flood response). Esvin (technician — positive, praised for quality work). Jaime (team member — positive, mentioned for knowledgeable service). Edwin (team member — positive, mentioned for attentive service). Reza (coordinator — positive, praised for quick outreach and scheduling). John (supervisor — positive, praised in 2 reviews for educating homeowners on the process). Savas (owner — positive, mentioned by name in 1 review for responsiveness).
Ask for Gerald if you need a mold inspection or moisture assessment, and Ruslan if your project involves reconstruction. With 38 out of 39 reviews at 5 stars, the track record is unusually clean for a restoration company. The one complaint is vague and isolated. Get your own independent mold test if they recommend remediation after their inspection.
Keep in mind
- Royal Restoration does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one selling you the fix. Consider getting an independent mold test before committing to their remediation work.
- The single recent 1-star review mentions poor communication and mediocre service. The owner responded but with a generic apology rather than addressing the specifics, which suggests a template approach to reputation management.
- They claim to serve 60+ communities across Virginia, Maryland, and Washington DC from three Northern Virginia offices. If you are in Maryland or DC, confirm response times and whether a local crew handles your area.
- The website makes aggressive marketing claims like "unconditional lifetime warranty" and "price match guarantee." Get these commitments in writing before work begins.