Provider profile
PuroClean of Springfield
Provider snapshot
What this listing says
Springfield and Fairfax County homeowners dealing with water damage from frozen pipes or flooding who want a franchise crew led by Cody Vick that handles both mitigation and reconstruction under one roof.
Best for
- Springfield, Burke, and Fairfax County homeowners who need water damage mitigation and drying from frozen or burst pipes
- Homeowners who want mold removal and reconstruction handled by the same company rather than coordinating separate contractors
- Commercial property managers in Northern Virginia who need documented mold remediation with containment for occupied buildings
- Insurance-referred jobs where the company works directly with adjusters on claims coordination
About this company
PuroClean of Springfield is a PuroClean franchise on Alban Station Blvd in Springfield, VA, owned by Brett Dalrymple and Dennis O'Brien. Between them, they have 35 years in the restoration industry, and this is their second PuroClean location.
Mold is one piece of a broader restoration operation here. The team handles water extraction, demolition, drying, mold removal, fire and smoke cleanup, biohazard work, and reconstruction. Their website describes IICRC-certified technicians, containment with negative air, HEPA filtration, and thermal fogging for odor control. For commercial properties, they emphasize moisture boundary mapping, phased remediation in occupied buildings, and clearance-ready documentation. They also hold EPA Lead Safe certification.
The ownership structure matters: Dalrymple and O'Brien run two PuroClean franchises. Some reviews reference the "PuroClean Warrenton team," suggesting crews rotate between locations. The Springfield office lists service areas spanning most of Northern Virginia, from Arlington to Woodbridge to Tysons Corner.
4.8 stars across 33 Google reviews is strong for a restoration company. Most reviewers name specific technicians and describe detailed, multi-day projects. The two 1-star reviews both went unanswered by the owner, which is worth noting alongside the otherwise positive track record.
Services
Service area
Headquartered at 7432 Alban Station Blvd in Springfield, VA. Lists specific service areas including Burke, Fair Oaks, Fairfax, Fairfax Station, Franconia, Newington, Rose Hill Farms, and West Springfield. The website also claims broader coverage across Northern Virginia including Alexandria, Arlington, Lorton, Woodbridge, Annandale, Oakton, Vienna, Tysons Corner, McLean, Falls Church, and Merrifield. That is a wide footprint for a single office.
Review consensus
Cody Vick is the most frequently named staff member across reviews, praised for communication, follow-up, and managing multi-day water damage projects from start to finish. Christina Smyth gets specific recognition for salvaging personal items that other companies might discard. Josue Sosa and Robert draw praise for mold remediation work, with one reviewer noting they partitioned off the work area to prevent cross-contamination. Rebecca and Tim handle paperwork and are noted for making the administrative side stress-free. Ed Burnell managed assessment and repair planning. Sterling, Rico, Keely, KJ, and Ray appear in supporting roles with positive mentions. Multiple reviewers describe fast insurance coordination and same-day water extraction.
2 found across 33 total reviews at 4.8★. Anna Norwood (December 2025, Local Guide with 146 reviews) called during a ceiling water emergency and waited 6-7 hours for arrival. She said the project manager showed no interest in advocating for the homeowner, wanted to replace only damaged wood in an area she described as covered in mold, and made her uncomfortable by repeatedly interrupting while she was feeding her infant. When she called the office, the owner did not apologize, said his crew was good, then ended the call and ordered equipment pulled. She received a bill for nearly $2,000. Kristen Lloyd (December 2024) filed a police report after items went missing from her home during the job. She said the company refused to acknowledge the issue, was difficult to schedule for follow-up work, and left an open wall between her garage and her son's room for over a month.
The company did not respond to either 1-star review. A 0% owner response rate on negatives is uncommon for a franchise operation, especially one that otherwise maintains strong ratings. Both complaints share a thread: the customer felt the company disengaged once the relationship turned adversarial rather than working to resolve the issue. This is a different pattern than the typical "bad day" complaint and worth weighing against the 31 positive and neutral reviews.
Cody Vick (project manager/supervisor — positive, named in 10+ reviews). Christina Smyth (contents/salvage — positive, praised for attention to detail in saving personal items). Josue Sosa (technician — positive, praised for mold remediation and water damage work). Robert (technician — positive, paired with Josue and Cody on multiple jobs). Sterling (technician — positive, praised for knowledge and courtesy). Rebecca (admin/paperwork — positive). Tim (admin/paperwork — positive). Ed Burnell (operations manager — positive, praised for assessment and repair planning). David (repairs — positive, praised for skilled reconstruction). Rico (technician — positive). Keely/Keeley (technician — positive). KJ (technician — positive). Ray (technician — positive). Kevin (technician — positive). Sammy (demolition/removal — positive). Tucker, Nick, John (technicians — positive, named in team context). Mary, Will (technicians — positive, praised for moving items). Dominic, Jason (technicians — positive, praised for mold containment work).
Ask for Cody Vick if your job involves water damage mitigation or a multi-day project. For mold-specific work, Josue Sosa and Robert have a direct track record. Get your scope agreement and pricing in writing before work begins, and clarify the dispute resolution process upfront, because the two negative reviews suggest the company walks away rather than negotiates when disagreements arise.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying the problem also profits from fixing it. Ask whether they accept third-party test results or require their own.
- Two 1-star reviews received no owner response at all. One reviewer described filing a police report over missing items; the other described the owner hanging up and pulling equipment mid-job. A 0% response rate on negatives is unusual and raises questions about how disputes are handled.
- Their listed service area covers most of Northern Virginia, from Woodbridge to Tysons Corner to Arlington. That is a wide geographic range for one office. Confirm response times for your specific location before committing.
- Some reviews reference the "PuroClean Warrenton team" doing work in the Springfield territory. Crews may rotate between the two franchise locations, so the specific technician assigned to your job may vary.
- One reviewer noted that cabinet repair work was not up to the standard of the drywall and painting. Reconstruction quality may depend on which trade is involved.