Provider profile
Consolidated Construction Services
Provider snapshot
What this listing says
Roanoke Valley and New River Valley homeowners dealing with water or fire damage who want a single locally owned contractor to handle mitigation, mold work, and reconstruction under one roof.
Best for
- Roanoke Valley, New River Valley, and Smith Mountain Lake homeowners who need water, fire, or mold damage handled from emergency response through final rebuild by a single contractor.
- Insurance claim situations where you want a company that uses Xactimate pricing and will coordinate directly with your adjuster.
- Property owners who need mold remediation tied to an existing water or fire damage project, so one crew handles the full scope.
- Commercial property managers in western Virginia who need 24/7 emergency response with a locally owned firm that has two offices in the region.
About this company
Consolidated Construction Services is a locally owned restoration company based in Roanoke, Virginia, with a satellite office in Dublin. They handle the full arc of disaster recovery: mitigation, remediation, and reconstruction, all with in-house crews rather than subcontractors. Their primary Google category is water damage restoration, but mold remediation, fire damage, storm damage, biohazard cleanup, and remodeling round out the service list. They do both mold testing (pre- and post-remediation) and mold remediation, which creates an inherent conflict of interest worth understanding before you hire them.
What stands out is their turn-key model. Most restoration companies hand off reconstruction to a separate contractor, which introduces scheduling gaps and finger-pointing. CCS keeps everything in-house from the initial emergency board-up through final paint and flooring. They use Xactimate pricing, the same software insurance adjusters use, so their estimates align with what insurers expect to pay. They are an IICRC-certified firm and a member of the Restoration Industry Association. Their fire damage page mentions hydroxyl generators and air scrubbers as part of their equipment inventory.
They have been operating for over 20 years and hold a Class A general contractor license in Virginia. They are EPA Lead Safe Certified, carry an A+ BBB rating, and participate in the Nationwide Insurance Blue Ribbon Program. Owner Rob Quarles is referenced in multiple reviews and appears directly involved in larger projects. The company has two physical locations covering a wide swath of western Virginia.
Their 4.3-star Google rating across 76 reviews is below the threshold where you can relax about quality. Most of the positive reviews are genuinely enthusiastic about craftsmanship and communication, but the negatives reveal a pattern of projects stretching well beyond promised timelines. That gap between the highs and lows suggests the experience depends heavily on which project manager you get and how busy the company is at the time.
Services
Service area
Headquartered in Roanoke, Virginia, with a satellite office in Dublin, VA. They list coverage across Alleghany County, Bath County, Bedford County, Blacksburg, Botetourt County, Buchanan, Christiansburg, Covington, Dublin, Floyd County, Franklin County, Galax, Giles County, Henry County, Lexington, Martinsville, Montgomery County, Pulaski County, Radford, Roanoke, Roanoke County, Salem, Lynchburg, and Smith Mountain Lake communities. That is a wide footprint across western Virginia — confirm response times if you are outside the Roanoke Valley or New River Valley core.
Review consensus
Elliott (marketing manager) appears in at least five positive reviews and is consistently described as friendly, responsive, and easy to work with. Lance gets praise for fast emergency response, showing up on short notice for a weekend pipe burst. Matt (including Matt McGraw) draws praise for detailed inspections, honest assessments, and willingness to fight insurance companies on the homeowner's behalf. Isaac Peters is named across multiple older reviews for strong communication and keeping homeowners informed throughout reconstruction. Rob Quarles is praised in reviews for overseeing large projects like fire rebuilds and sunroom additions. Reviewers repeatedly highlight the company's craftsmanship, with several noting that repaired areas were indistinguishable from original construction. Insurance coordination is a strong theme, with multiple reviewers saying CCS handled the paperwork and adjuster communication directly.
6 found across 76 total reviews at 4.3★. The most detailed complaint describes a roof leak reported in December that was not fully resolved until June, roughly six months for what the reviewer called four to five days of actual work. The owner responded with a timeline showing a supplemental insurance claim was submitted in February but not accepted until late April, placing much of the delay on the insurer. Still, the reviewer felt the company did not stay on top of communication during the gap. A Local Guide reviewer with 26 reviews described a frustrating estimating process where weeks passed without follow-up from the original estimator, and when owner Rob got involved, the quote jumped from $53K to $75K+ with what the reviewer felt was a dismissive attitude. One single-review account posted broad accusations about unlicensed subcontractors, but the owner responded that the reviewer was not a customer and may be a terminated employee. Another reviewer complained about never receiving a follow-up estimate, and the owner acknowledged the possibility while noting they typically work through insurance companies. One review was solely about a company vehicle driving aggressively. One reviewer posted a placeholder saying they would share their experience later but never followed up.
The negative reviews cluster around a gap between initial contact and project completion. CCS appears to respond quickly to emergencies but then loses momentum during the follow-up and reconstruction phase, especially when insurance supplement approvals are involved. The owner responses are mixed: some provide detailed, specific timelines that meaningfully reframe the complaint (the roof leak response included exact dates for every milestone), while others default to questioning whether the reviewer is a real customer. This inconsistency suggests the company takes reputation management seriously but does not have a uniform approach to it.
Elliott/Elliot Mills (marketing manager — praised repeatedly for friendliness and responsiveness). Lance (emergency response — praised for fast weekend response). Matt McGraw (estimator/contractor — praised for detailed inspections, honesty, and insurance advocacy). Rob Quarles (owner — praised for overseeing major projects, but one reviewer found him dismissive during a pricing dispute). Isaac/Issac Peters (project manager — praised across multiple reviews for communication and craftsmanship). Jason (project manager — mentioned in one negative for re-evaluation after a failed repair). Lee (project manager — praised for taking charge of a delayed project). Adam (CCS staff — praised for keeping a homeowner informed). John, Mike, Eldon (crew members — praised as a team for cleanup and timeliness). Patrick (staff — praised alongside Matt for sewer line project). Aaron, Chris, Lucas (crew members — praised for ceiling repair work). Jeff, Tam Tran (staff — praised in fire restoration context). Tom (staff — praised for prompt service). Dylan (staff — praised for floor installation and painting).
Ask for Elliott or Matt as your initial point of contact and get a specific project timeline in writing before work begins. If your project involves an insurance supplement, ask CCS to set expectations about that approval process upfront so you are not left wondering why weeks are passing with no activity. The positive reviews are genuine and numerous, but the negatives show that when scheduling slips, communication tends to slip with it.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you how much mold you have also gets paid to remove it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple recent reviews describe projects that took months longer than expected. One reviewer reported a small roof leak repair stretching from December to June. Insurance supplement approvals contributed to that delay, but the pattern shows up across different job types.
- Their 4.3-star rating on 76 Google reviews is moderate. The negatives cluster around timeline delays and communication gaps, particularly during the period between initial work and follow-up repairs.
- Their listed service area spans over 20 counties and cities across western Virginia. If you are on the outer edges near Galax, Henry County, or Lexington, confirm realistic response times before signing.
- Owner Rob was described by one reviewer as having a dismissive attitude during a pricing dispute. If your project scope changes significantly, get updated estimates in writing early.