Five Stars Restoration

Gani is mentioned by name in at least 12 reviews, consistently praised for personal involvement, fast response, and fair pricing. Multiple reviewers describe him arriving the same day or even late at night during emergencies. Neil gets specific credit from Vincent Paul M. as a project manager who kept a kitchen renovation on timeline and budget. Lester was called out by the one negative reviewer as having done a good job on the initial drying. Mary C. praised the mold remediation team specifically for explaining the process throughout. Michelle H. has called them three years running for water emergencies. Several reviewers note pricing that came in below competitors, including Teresa M. after a kitchen fire and Vincent Paul M. for a kitchen renovation.

2 found across 44 total reviews at 4.8★. Kristen Gore (Local Guide, 46 reviews) described a project where the initial water damage cleanup went well but the repair phase under Gani deteriorated — weeks of silence, upselling LVP flooring when the home had hardwood, a one-hour window to choose stain colors with no prior notice, and a broken lamp and paint on a vacuum discovered after move-in. When she raised the damaged items, Gani suggested filing another insurance claim rather than reimbursing directly. The owner's response stated they received a signed work completion document and had not heard about damaged items, and that the insurance reference was about standard recoverable depreciation. Ta-Shima Green (7 reviews) reported the owner was rude, a fire smell persisted after the work, and a $300 down payment was mentioned after work was accepted under an insurance claim. The owner's response acknowledged frustration with the insurance process but did not address the rudeness or lingering smell.

Both 1-star reviews describe a split experience: mitigation goes smoothly, but communication breaks down during the repair or payment phase. Kristen Gore explicitly praised the initial cleanup crew while criticizing the rebuild process. This suggests the company's strength is emergency response and drying, with the longer-term project management and owner communication being the weak link. The owner responds to every negative review, but the responses lean toward deflection — citing signed documents or insurance processes rather than addressing specific complaints about rudeness or damaged property.

Gani Berisha (owner — praised in 12+ positive reviews for hands-on involvement and fast response; criticized in both 1-star reviews for poor communication, upselling, and rudeness during repair phases). Neil (project manager — praised by Vincent Paul M. and Brittani Y. for keeping projects on track). Lester (cleanup crew — praised by Kristen Gore for good drying work despite her overall negative experience). Raphael (technician — praised by Dreni S. for being helpful during a water heater and dishwasher leak repair).

Five Stars earns its 4.8 rating on the strength of fast emergency response, reasonable pricing, and Gani's personal involvement in the early stages of a project. Ask for Neil if your project involves a longer rebuild timeline — the complaints center on communication gaps during extended repair work, not the mitigation itself. Get a written scope and timeline before the rebuild phase begins, and document any pre-existing damage to your belongings before crews start work.