Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Northern Virginia homeowners in Reston and surrounding Fairfax County communities who need post-water-damage mold remediation handled by the same plumbing company that fixes the leak, with 24/7 availability and no after-hours surcharge.
Best for
- Reston and Fairfax County homeowners who had a pipe burst or basement flood and need the same company to fix the plumbing, dry the space, and handle mold treatment before it spreads.
- Homeowners who want 24/7 emergency response with no after-hours pricing premium, especially for water events where mold risk increases after 24-48 hours.
- Commercial properties in Northern Virginia, including offices and defense contractors in the Reston-Tysons corridor, that need a single vendor for plumbing and water damage restoration.
- Buyers who want national-brand accountability and financing options rather than a small independent operator.
About this company
Roto-Rooter Plumbing & Water Cleanup in Reston is the Northern Virginia franchise of the national Roto-Rooter chain, founded in 1935. The office is at 1900 Campus Commons Drive in Reston, managed by Jon Conant, and serves Fairfax County and a wide swath of Northern Virginia from King George to Loudoun County. Their primary identity is plumbing and drain cleaning, with water damage restoration and mold remediation as add-on services. They handle residential and commercial work.
What stands out is the single-company pipeline from plumbing repair to mold remediation. Their mold page describes IICRC- and AMRT-trained crews using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They fix the moisture source with their own plumbers, then handle the mold work and insurance documentation. They also offer financing through Synchrony Bank for uncovered services. The mold remediation page is a national Roto-Rooter page, not specific to the Reston location, so it is unclear how much mold-specific work this particular office handles versus their bread-and-butter plumbing.
Roto-Rooter has operated since 1935 nationally. The Reston office holds Virginia plumbing license MP 2710055663 and carries a BBB A+ rating. The local page mentions senior and military discounts, free on-site estimates, and no extra charge for nights, weekends, or holidays. Their trucks arrive stocked for same-visit repairs.
5.0 stars across 240 Google reviews is a near-perfect rating at meaningful volume. That said, the reviews are overwhelmingly plumbing-focused. Almost every review describes drain clearing, faucet repair, or pipe work. Only one reviewer mentions moisture remediation by name. The mold remediation capability exists on the website, but the review base does not confirm how often this Reston office actually performs mold-specific work.
Services
Service area
Headquartered in Reston, Virginia, at 1900 Campus Commons Drive. The Reston office serves Fairfax County and broader Northern Virginia. Their service area page lists communities across 15 counties including Fairfax, Loudoun, Prince William, Arlington, Stafford, Spotsylvania, and King George. Specific cities include Tysons Corner, McLean, Herndon, Ashburn, Sterling, Leesburg, Centreville, Manassas, Springfield, Alexandria, and Fredericksburg. That is an extremely wide geographic claim for a single office. Confirm availability and response times for locations far from Reston.
Review consensus
Jaime Moreno (also spelled Jamie) appears in the vast majority of recent reviews and is the standout employee at this location. Reviewers consistently describe him as fast, knowledgeable, and clear in his explanations. Multiple customers note that he explains each step of the repair, cleans up after himself, and leaves the area better than he found it. Mary Klavin mentioned Jaime proactively advising on basement piping issues beyond the original service call. Jeannie Chang Pitter noted he offered free camera diagnostics after clearing a drain. Yousef is mentioned alongside Jaime in one review for exterior drain work. Joe, Diego Diaz, David, James, Keith, and Larry appear in the on-site testimonials for plumbing work. The office dispatch team gets praise for keeping customers informed about arrival times. Same-day response is mentioned repeatedly, with several reviewers noting arrival within hours of calling.
3 found across 240 total reviews at 5.0★. All three recent 1-star reviews center on pricing. Tommy Johanson (May 2026, Local Guide, 19 reviews) paid $430 to snake a single toilet, a job he says took less than 15 minutes, and was quoted another $500 to replace a fill valve. He notes that Roto-Rooter does not quote over the phone, requiring an on-site visit first. He updated his review to say he never heard back from Pat Swanson, the customer satisfaction manager, despite being asked to reach out in the owner's response. Franco Traverso (November 2025, 2 reviews) paid an inspection fee and says the technician did not find the problem. Lynn (July 2025, Local Guide, 56 reviews) was charged over $100 for a look-only visit and quoted $600 to install a small part that another plumber handled for $29. Lynn specifically questions the legitimacy of the 5-star rating.
All three negative reviews describe the same structural issue: Roto-Rooter does not quote over the phone, so the customer commits to a service visit before learning the price. Once the technician is on site, the quoted price is significantly higher than competitors. This is a franchise-wide pricing model, not specific to this location, but it creates a pattern where customers feel locked in after the visit. The owner responses to all three negatives follow a near-identical template: Pat Swanson, Customer Satisfaction Manager, asks the reviewer to email with their address and a copy of the review. Tommy Johanson explicitly states he never heard back after doing so. The response rate is 100%, but the response quality is template-driven rather than substantive.
Jaime Moreno / Jamie Moreno (technician — overwhelmingly praised for speed, knowledge, clean work, and clear communication across dozens of reviews). Yousef (technician — praised alongside Jaime for exterior drain work). Joe (technician — praised for persistence on a challenging drain job). Diego Diaz (technician — praised for friendliness and clean work). David (technician — praised for late-evening drain work). James (technician — praised for sewer line replacement). Keith (technician — praised for sewer line replacement). Larry (technician — praised for sewer line replacement). Pat Swanson (customer satisfaction manager — named in owner responses to all negative reviews, one reviewer says Pat never followed up).
Ask for Jaime Moreno. He handles the bulk of recent service calls at this location and the praise is near-unanimous. Get a written estimate before authorizing any work, because the on-site pricing model is the source of every negative review. If you are calling for mold remediation specifically, confirm that this office staffs those crews locally, since the reviews are almost entirely plumbing and drain work.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that identifies mold should not be the same one paid to remove it. Get an independent mold assessment before authorizing remediation work.
- Mold remediation is not their primary service. This is a plumbing and water damage company that also offers mold work. Nearly every Google review describes plumbing jobs. If you have a standalone mold problem with no active water damage, a mold-focused firm may be a better fit.
- Pricing complaints are the consistent theme in negative reviews. All three recent 1-star reviews describe sticker shock after the technician arrived on site. Roto-Rooter does not quote over the phone; they evaluate on site and then present pricing. One reviewer paid $430 for a 15-minute toilet snaking. Another paid an inspection fee with no resolution. Get the written estimate before authorizing any work and compare it to at least one other quote.
- The mold remediation page on their website is a national Roto-Rooter page, not specific to this Reston office. Confirm directly with the Reston location that they staff mold remediation crews locally rather than subcontracting or dispatching from another office.
- Their service area claims span 15+ counties across Northern Virginia, from King George to Loudoun to Spotsylvania. For locations far from Reston, confirm response times and whether the same crew handles the job.