Provider profile
SERVPRO of Louisa Orange & Madison Counties
Provider snapshot
What this listing says
Orange, Louisa, and Madison County homeowners who need a single contractor to handle water damage, mold cleanup, and reconstruction under one SERVPRO franchise with 24/7 emergency response.
Best for
- Homeowners in Orange, Louisa, or Madison County dealing with water damage that led to mold growth and needing a single company to handle both.
- Property owners who want an owner-operator franchise where the owner personally answers calls and visits job sites.
- Commercial property managers — one reviewer describes Russ rescuing a high-end hotel after a burst pipe flooded five guest rooms on a tight deadline.
- Anyone needing after-hours emergency response in rural central Virginia, since multiple reviews confirm same-day or next-day arrivals on weekends and holidays.
About this company
SERVPRO of Louisa, Orange & Madison Counties operates out of Orange, Virginia, covering Louisa, Orange, Madison, Greene, and Rappahannock counties. Russ Cram owns this franchise with his wife Sherry. Russ has worked in restoration since 1995; they opened this SERVPRO location in May 2019.
The company handles water damage, fire damage, mold remediation, storm restoration, and construction under one roof. Their mold page describes containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also run a contents packout and storage operation for belongings damaged during water or mold events. The website states they are an IICRC-certified firm.
Russ and Sherry run this as an owner-operated franchise. Multiple reviewers mention Russ answering the phone personally, including on Christmas Day and late Saturday nights. Sherry brings over 20 years of office administration experience. The crew includes Chris, Katelyn, Andy, and Anna, all named in reviews.
A perfect 5.0 Google rating across 50 reviews is unusual. The review base spans from 2019 to 2026 and includes Local Guides, multi-review accounts, and detailed descriptions of specific jobs. No negative reviews exist in the recent 18-month window or in the broader set.
Services
Service area
Headquartered in Orange, Virginia. Covers Louisa, Orange, Madison, Greene, and Rappahannock counties. Specific towns listed include Locust Grove, Bumpass, Barboursville, Rhoadsville, Rochelle, Ruckersville, Mineral, Burr Hill, Somerset, Flint Hill, Sperryville, Unionville, and Washington, VA.
Review consensus
Russ Cram appears by name in at least 20 reviews. Reviewers consistently highlight that he answers calls personally, often at night or on weekends. Chris and Katelyn are named multiple times for hands-on work — cleaning, packing, and keeping customers informed during the process. Several reviewers describe fast response times: within 35 minutes in one case, within an hour on Christmas Day in another. A hotel owner (David Scibal) credits Russ's crew with restoring four flooded guest rooms in just a few days. Kara Godfrey, a repeat customer, notes that the crew flags issues beyond their scope and refers out when appropriate.
0 found across 50 total reviews at 5.0★. No negative reviews exist across 50 total reviews at 5.0 stars. There are no 1-star, 2-star, or 3-star reviews to analyze.
The perfect 5.0 rating with zero negatives across 50 reviews and seven years of operation is statistically uncommon. Several reviews come from single-review accounts, which is normal for a rural service area where many customers are first-time Google reviewers. The positive reviews do include multiple Local Guides (Rose Graham, Randy Bock, Doreene Richmond, Sandra Snow, David Rutt, Nita Roush) and high-review-count accounts, which adds credibility. The franchise opened in 2019, so the 50-review count over seven years reflects a rural customer base rather than aggressive review solicitation.
Russ Cram (owner — praised repeatedly for personal phone response, on-site visits, and after-hours availability). Chris (crew member — praised for keeping customers informed, cleaning quality, and on-site mold work). Katelyn/Kaitlyn (crew member — praised for effectiveness and professionalism). Andy (crew member — praised for mold investigation work). Anna (crew member — praised alongside Kaitlyn by name). Sherry Cram (co-owner, office administration — praised for patience and knowledge during a smoke damage situation).
If you need mold or water damage work in the Louisa-Orange-Madison corridor, Russ Cram runs a hands-on operation where the owner picks up the phone. Ask for Russ directly, confirm whether a third-party mold test is needed before remediation begins, and get a written scope of work that separates testing from remediation costs.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest — the same company that finds mold profits from removing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is one service among many (water, fire, storm, cleaning). Their mold expertise is shaped by SERVPRO's national training program, not independent mold-focused credentials.
- Their service area lists 16 cities and towns across five counties. Rural Virginia distances mean response times may vary significantly depending on where you are relative to their Orange headquarters.
- Every single review is 5 stars. While many come from established Google accounts, the absence of any criticism makes it harder to anticipate what could go wrong.