Provider profile
Extreme Restoration Inc
Provider snapshot
What this listing says
Newport News and Hampton Roads homeowners or property managers who need a single company to handle mold remediation, water damage, and full reconstruction under one contract.
Best for
- Newport News, Hampton, and Williamsburg homeowners dealing with water damage that has led to mold growth and needs both remediation and structural repair.
- Property managers who need a single responsive contractor for recurring water and mold issues across multiple units.
- Commercial building owners facing mold problems who need a company that can handle multi-story facilities with minimal business disruption.
- Homeowners navigating insurance claims after water or fire damage who want a company that works directly with adjusters.
- Anyone in the Hampton Roads area needing crawl space encapsulation or lead and asbestos removal alongside mold work.
About this company
Extreme Restoration Inc is a family-owned restoration company in Newport News, Virginia, with over 20 years in the business. They hold a Virginia Class A contractor license and IICRC firm certification, which means they can handle everything from mold remediation to full structural rebuilds without subcontracting. They serve both residential and commercial clients across the Hampton Roads peninsula.
What stands out is their scope. Most mold remediation companies stop after the mold is gone. Extreme Restoration handles the full cycle: water extraction, mold removal, demolition, and reconstruction back to pre-loss condition. They also do lead and asbestos removal, crawl space encapsulation, trauma and biohazard cleanup, and carpet cleaning. They offer financing through Acorn Finance, which is unusual for a restoration company. Their technicians hold individual IICRC certifications in water damage restoration, fire and smoke restoration, odor control, and applied microbial remediation.
They are a SWaM-certified (small, women-owned, and minority) business in Virginia and members of the Peninsula Housing & Builders Association and the National Association of Home Builders. Their office is at 812 City Center Blvd in Newport News, with regular hours Monday through Friday, but they staff a 24/7 emergency line.
A perfect 5.0 rating on Google across 39 reviews is rare for any restoration company. That number is still relatively small, but every single review is five stars, and multiple reviewers are repeat customers or property managers who use them regularly. The volume is growing steadily, with 10 new reviews in the first half of 2026 alone.
Services
Service area
Headquartered in Newport News, Virginia at 812 City Center Blvd. They serve Newport News, Hampton, Williamsburg, York County, James City County, and surrounding areas on the Hampton Roads peninsula. One reviewer noted they handled a job as far as Richmond, suggesting they will travel for larger projects.
Review consensus
Josh is the most frequently named employee, appearing in at least eight reviews as the project manager. Reviewers consistently credit him with fast response, clear communication, and hands-on project oversight. Angelo is praised in two recent 2026 reviews for being personable and doing quality work. Kyle Phillips is specifically named by a property manager as someone who responds quickly to emergencies and is respectful on-site. Melissa Hall appears in multiple reviews for being the helpful first point of contact in the office. Reviewers who have used the company for commercial and multi-family work note that they handle jobs from closet-sized to multi-story. Speed is a recurring theme: multiple reviewers report crews arriving within 20 to 90 minutes of their first call. Several reviewers mention the company helped navigate insurance claims, reducing stress during what they describe as chaotic situations.
0 found across 39 total reviews at 5.0★. No negative reviews exist in the last 18 months. All 39 Google reviews are five stars.
The company responds to every Google review with personalized replies that reference specific details from the customer's experience. This is not a template operation. Several reviewers are repeat customers or property managers who have used Extreme Restoration multiple times, suggesting consistent quality across engagements. The owner response to Patrick Studley's review reveals that he works with Marine Chemist, indicating the company has ongoing relationships with commercial partners.
Josh (project manager — praised in 8+ reviews for responsiveness, communication, and project oversight). Angelo (technician — praised in 2 reviews for quality work and being personable). Kyle Phillips (technician — praised for timely emergency response and respectful demeanor). Melissa Hall (office staff — praised for being helpful first contact). Javier (crew member — praised alongside Josh for a major mold remediation project). Charles (technician — praised for fast on-site response to a bathroom flood). Gavin (technician — praised for quick setup of dehumidifiers). Steven S. (technician — praised for communication and keeping timelines on a major water damage project). Stephen Scott (technician — praised for follow-through on a damage restoration project).
With zero complaints across 39 reviews and a roster of named employees who get individual praise, this company is doing something right operationally. Ask for Josh if you want someone who will manage the project closely and communicate at each step. Get a written scope and estimate upfront, especially for uninsured work, and hire an independent mold inspector to test before and after since this company does remediation only.
Keep in mind
- They are a restoration company, not a testing lab. You will need to hire a separate mold inspector to test before and after remediation. This is actually a good thing since it avoids the conflict of interest that comes when one company does both.
- Their 39 Google reviews are all five stars, which is outstanding but a relatively small sample. Ask for references from jobs similar to yours.
- They list a broad service area covering Newport News, Hampton, Williamsburg, York County, and James City County. Confirm response times for locations farther from their Newport News office.
- Their website mentions they work with all insurance companies, but does not detail how pricing works for uninsured jobs. Get a written estimate before work begins if you are paying out of pocket.
- Financing is available through a third-party provider (Acorn Finance), not directly from the company. Understand the terms before signing.