Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Leesburg and Northern Virginia homeowners dealing with water damage that needs same-day plumbing repair and mold cleanup under one roof, backed by a 24/7 national franchise operation.
Best for
- Leesburg and Northern Virginia homeowners who need water damage restoration and the plumbing repair that caused it handled in one call.
- After-hours emergencies -- they operate 24/7 and multiple reviewers confirm same-day or next-morning response, even on weekends.
- Homeowners who want their restoration company to handle insurance documentation and bill the insurer directly.
- Properties with mold growth triggered by water intrusion, where fixing the moisture source matters as much as removing the mold.
- Commercial properties in Loudoun, Fairfax, or Prince William counties that need scalable water damage response.
About this company
Roto-Rooter in Leesburg is a franchise location of the national plumbing and water cleanup chain, headquartered at 222 Catoctin Circle SE. They handle plumbing, drain cleaning, water damage restoration, and mold remediation for both residential and commercial properties across a wide swath of Northern Virginia. The Leesburg office is managed by Jon Conant.
What genuinely sets this location apart from standalone mold remediation companies is the integrated plumbing-and-restoration model. When a pipe bursts and causes water damage that leads to mold, Roto-Rooter sends plumbers and restoration crews from the same company rather than requiring you to coordinate between separate contractors. Their technicians carry IICRC credentials, and the mold remediation page describes use of HEPA vacuums, air scrubbers, dehumidification, and antimicrobial treatments. They also handle insurance documentation and bill insurers directly.
The Roto-Rooter brand has been operating since 1935. That longevity means standardized training and equipment across locations, but it also means the experience you get depends heavily on the local crew. This Leesburg office has 80 Google reviews at 4.9 stars, which is unusually strong for a franchise operation. The volume is moderate but the consistency is notable -- reviewers repeatedly name the same technicians and describe quick response times, suggesting a stable local team rather than a rotating cast of contractors.
Services
Service area
Headquartered in Leesburg, Virginia. They list coverage across 15 counties and independent cities: Loudoun, Fairfax, Prince William, Arlington, Stafford, Spotsylvania, Fauquier, King George, Clarke, plus Manassas, Manassas Park, Fredericksburg, Fairfax City, Falls Church, and Alexandria. Specific communities named include Ashburn, McLean, Vienna, Herndon, Great Falls, Tysons Corner, Gainesville, South Riding, and Clifton. That is a very large territory for a single office -- verify response times for locations far from Leesburg.
Review consensus
Two technicians dominate the positive reviews: Asia and Tim. Asia appears in at least 12 reviews for plumbing diagnostics, drain clearing, and leak repair. Reviewers describe her as fast to diagnose, honest about what is needed, and willing to try the cheapest fix first. Tim appears in at least 10 reviews covering everything from frozen pipe emergencies to water heater installations and shower valve replacements. Reviewers describe him as prompt, clear in his explanations, and thorough. Shams appears in 5-6 reviews for drain clearing and general plumbing, with reviewers noting his efficiency and attention to detail. The receptionist Candy is praised by name for picking up quickly and scheduling fast. Across the board, reviewers highlight quick scheduling, same-day or next-day arrivals, and technicians who explain the problem before starting work.
1 found across 80 total reviews at 4.9★. (1 found across 80 total reviews at 4.9 stars) The single 1-star review from Ravi Patel in February 2026 contains no text at all -- just a star rating. The owner responded promptly with a named contact (Pat Swanson, Customer Satisfaction Manager) and an email address, asking for details. With no complaint text and a reviewer with zero other reviews, there is nothing actionable to assess here.
The owner response to the sole negative review was personalized rather than templated -- it named a specific employee and gave a direct email address. With only one negative in the packet and 100% response rate, there is not enough negative data to identify a structural pattern. The positive pattern is clear: this location runs on a small, stable team (primarily Asia, Tim, and Shams) that reviewers request by name and recommend repeatedly.
Asia (plumbing technician -- consistently praised for fast diagnostics, honesty, and friendly demeanor across 12+ reviews). Tim / Tim Diron (plumbing technician -- praised for professionalism, clear explanations, and handling emergencies including burst pipes, water heaters, and valve replacements across 10+ reviews). Shams / Shamas (plumbing technician -- praised for efficiency, attention to detail, and going above and beyond across 5-6 reviews). Candy (receptionist -- praised for quick phone response). Matthew (plumber -- praised for knowledge and patience in one review). Choong (technician -- praised for persistence on a difficult 50-foot drain clearing). Josh (technician -- praised for replacing poorly installed kitchen piping). Rodny (technician -- praised for quick problem resolution and courtesy). Pat Swanson (Customer Satisfaction Manager -- named in owner response to negative review).
This Leesburg Roto-Rooter location has an unusually strong review profile for a franchise. Ask for Asia or Tim by name when you call -- they are the most consistently praised technicians. If your job involves mold, get an independent test first since Roto-Rooter does both testing and remediation. Confirm your specific address falls within their realistic same-day response radius before booking.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest -- the company that finds mold also profits from removing it. Consider getting an independent inspection before committing to remediation work.
- Mold remediation is one service among many here. This is a plumbing-first company that added restoration and mold services. If your situation is mold-only with no plumbing or water damage component, a dedicated mold remediation firm may bring more focused experience.
- They claim to cover 15 counties across Northern Virginia, from Loudoun to King George to Spotsylvania. That is a massive territory. Confirm actual response times for your specific location before assuming same-day service.
- Pricing can exceed estimates. One 4-star reviewer noted the final cost was higher than quoted because the plumber initially misjudged where the water supply lines were located.
- This is a franchise. The national brand reputation and the local crew's quality are two different things. Your experience depends on who actually shows up.