Provider profile
RestorTech Inc.
Provider snapshot
What this listing says
Fairfax County homeowners dealing with water damage, fire cleanup, or mold who want a family-owned restoration company with its own 25,000-square-foot processing facility.
Best for
- Fairfax County and Northern Virginia homeowners who need mold remediation tied to a water damage event and want one company to handle both.
- Homeowners whose mold or water damage requires a pack-out — RestorTech owns a climate-controlled facility for cleaning, storing, and returning personal property.
- Insurance-claim situations where you need a contractor who works directly with adjusters and can walk you through the process.
- Fire or smoke damage in residential or commercial properties where contents need off-site cleaning and deodorization.
- Repeat or complex mold situations where a previous company did not achieve clearance — multiple reviewers hired RestorTech after another company failed.
About this company
RestorTech operates out of Herndon, Virginia, as an independently owned restoration company — not a franchise. Mold remediation is one of several services alongside water damage, fire and smoke cleanup, contents restoration, and pack-out storage. They hold IICRC certification in microbial remediation and follow the ANSI/IICRC S520 standard.
What sets RestorTech apart from most mold remediators is their 25,000-square-foot processing facility with containerized storage and separate areas for boxed goods, furniture, and textiles. When a mold job requires removing personal property, they pack it, move it to their building, clean and deodorize it, and return it. Every item gets digitally photographed and barcoded through their inventory software. They invite customers to tour the facility.
The company started in the Merrifield area of Fairfax County in 1990 and moved to a custom-built facility in Herndon in 2008. They describe themselves as a mitigation contractor — they address the effects of damage, not the cause. For mold specifically, they recommend hiring an independent environmental firm for testing and protocol writing before remediation begins, and they list several firms they work with by name on their website.
4.9 stars across 79 Google reviews is unusually strong. Only one review in the last 18 months falls below four stars. Reviewers consistently name specific staff members and describe the company as communicative and willing to work through insurance complications.
Services
Service area
RestorTech is headquartered in Herndon, Virginia. They name Fairfax, Arlington, Loudoun, and Prince William counties as their primary coverage, plus the City of Alexandria and nearby areas. Their website also claims service to Washington, D.C. and Montgomery County, Maryland — a broad reach for a single Herndon location.
Review consensus
Kevin draws the most mentions — at least nine reviewers name him as their project advisor, praising his guidance through the insurance process, patience with questions, and personal attention during stressful situations. Will Stoelting appears frequently for water damage assessments, mold inspections, and clear communication about scope of work. Shelly Schlusemeyer gets credit for after-hours emergency response and coordinating pack-outs. John is praised for contents restoration work, with one reviewer calling the team "miracle workers" for saving a sentimental item. Orlando handled multiple pack-out and mold inspection jobs with positive feedback. Reviewers consistently highlight same-day or next-day response times and the company's willingness to explain the process in plain language.
1 found across 79 total reviews at 4.9★. Catherine Biasotto described hiring Will S. for a leak restoration, paying a $20,000 deposit, and then finding that he did not arrange the required asbestos and lead hygienist before the job was scheduled to begin. She says she gave two weeks to find one, and ultimately hired a different company. The owner responded that this project occurred over three years ago, the deposit check was never cashed and was returned (first by mail, then hand-delivered), and that the customer refused to allow the mandatory testing. The disagreement centers on who was responsible for coordinating the testing and whether the customer refused it or Will failed to arrange it. Both sides document their version with specifics.
The owner responded to the sole recent negative with a detailed, personalized rebuttal citing specific facts about timelines and deposit handling. This is not a template response. The overall review pattern reflects a company where customers remember individual staff members by name — an uncommon signal for a restoration company. The clustering of Kevin-focused reviews in mid-to-late 2022 suggests he handled a high volume of projects during that period.
Kevin (project advisor — praised by 9+ reviewers for guidance and patience). Will Stoelting (assessments and inspections — praised by multiple reviewers, named in the one negative for a deposit and testing coordination dispute). Shelly/Shelley Schlusemeyer (emergency response and pack-out coordination — positive). John (contents restoration — positive). Molly (move-back coordination — positive). Axl/Axiel (cleaning crew — positive). Orlando (pack-out and mold inspection — positive across multiple reviews). Jeremy (water damage mitigation — positive). Daniel (water damage project oversight — positive).
RestorTech's 4.9-star rating across 79 reviews holds up under scrutiny — the single recent complaint involves a factual dispute where the owner's detailed response raises legitimate questions about the reviewer's account. Ask for Will or Kevin by name depending on whether your job is mold/water assessment or a pack-out project. Get deposit terms and testing coordination responsibilities spelled out in your contract before work begins.
Keep in mind
- RestorTech offers free mold inspections and makes remediation recommendations, which creates a financial interest in the outcome. Their website says they are not certified to test for mold and recommends independent environmental firms — but ask upfront whether your inspector and your remediator will be separate entities.
- They are a mitigation contractor, not a general contractor. They do not repair the source of leaks or rebuild structures beyond $7,500 in minor repairs. You will need a separate plumber, roofer, or builder.
- Their service area claim spans Fairfax, Arlington, Loudoun, and Prince William counties plus Alexandria, DC, and Montgomery County, Maryland. That is a wide footprint for a single-location company in Herndon. Confirm response times to your specific area.
- The one recent negative review involved a dispute over a $20,000 deposit and pre-remediation asbestos/lead testing coordination. The owner responded that the check was never cashed and was returned. Get deposit and refund terms in writing before signing.