Provider profile
United Water Restoration Group of Fredericksburg
Provider snapshot
What this listing says
Fredericksburg homeowners dealing with water damage or mold after a pipe burst or basement flood who want a franchise-backed restoration company with 24/7 emergency response and free video mold inspections.
Best for
- Fredericksburg-area homeowners needing emergency water extraction or mold remediation with same-day or next-day response.
- Buyers who want a preliminary mold assessment via video call before committing to an in-person inspection.
- Homeowners navigating an insurance claim for water or fire damage who want the restoration company to coordinate directly with the adjuster.
- Property sellers on a tight deadline who need fast crawl space or mold work completed before closing.
About this company
United Water Restoration Group of Fredericksburg is a franchise location of a national restoration brand, operating out of 600 Interstate Business Park in Fredericksburg, Virginia. They handle mold remediation, water damage restoration, fire damage restoration, and cleaning and disinfection services. They both inspect for mold and remediate it, which creates a conflict of interest worth knowing about.
One thing that stands out is their free video mold inspection. You schedule a Zoom call, walk them through the affected area with your phone camera, and they assess the situation before sending anyone to your home. That saves time and lets them triage before an in-person visit. Their mold remediation process includes setting up containment zones, removing colonies, drying the area, deodorizing, and applying preventive treatments. For water damage, they apply antimicrobial treatments after drying to prevent mold growth.
The parent company has been in restoration for over 15 years, and the About page claims a combined 60 years of experience across their team of operators. The Fredericksburg office is locally owned and operated, and they work with insurance carriers to help with claims documentation and adjuster coordination.
With a 4.9-star rating across 79 Google reviews, this location is performing well above average. The volume is still modest, but the consistency of praise for named technicians like Daniel, Erick, Jesse, and Lionel suggests a stable field crew that communicates well and shows up on time.
Services
Service area
Headquartered in Fredericksburg, Virginia. Their website lists service areas including Culpeper, Orange, Manassas, Triangle, Warrenton, Woodbridge, and Richmond. That covers a large swath of central and northern Virginia, roughly 60 miles in multiple directions from Fredericksburg.
Review consensus
Daniel is the most frequently named staff member, praised repeatedly for explaining the remediation process, answering questions patiently, and providing after-hours inspections. Erick Rivas draws praise as both an estimator and senior technician who stays within estimates and communicates clearly. Jesse Perez is highlighted for professionalism and for helping homeowners through difficult situations. Lionel and Paul appear frequently as part of two-person teams that reviewers describe as courteous and knowledgeable. Ashton (sometimes spelled Ashston) Fisher is named alongside Jesse in multiple water damage jobs. Multiple reviewers mention same-day or next-day response, clear step-by-step communication, and willingness to work directly with insurance companies.
2 found across 79 total reviews at 4.9★. One 1-star review from a Local Guide provided no text at all. The owner, Rob Dayfield, responded asking for details and offering to discuss the experience. The 3-star review describes a more concrete problem: after a kitchen fire cleanup, the reviewer's insurance overpaid the company by $1,480.38. Five months later, despite numerous calls and the company's own attorney acknowledging the debt, the refund had not been issued. The owner did not respond to this review.
The negative reviews are too few to establish a pattern. However, the refund complaint is notable because it involves a documented dollar amount and an attorney acknowledgment, making it harder to dismiss as a misunderstanding. The owner responded to the text-free 1-star review but not to the detailed 3-star complaint about money owed, which is an unusual choice that may indicate discomfort with the specifics of that claim.
Daniel (technician/estimator — positive, named in 10+ reviews for explanations and professionalism). Erick Rivas (estimator/senior technician — positive, praised for staying within estimates). Jesse Perez (technician — positive, praised for professionalism and thoroughness). Lionel (technician — positive, frequently paired with Erick or Daniel). Paul (technician — positive, frequently paired with Daniel). Ashton/Ashston Fisher (technician — positive, named alongside Jesse in water damage jobs). Anthony (technician — positive, noted for honesty during mold assessments). Tyler (estimator/coordinator — positive, praised for insurance help). Connor (technician — positive, one mention for great pricing and service). Jesse (crew lead — positive, commended by Mrs Adams). Rob Dayfield (owner/manager — neutral, signed the owner response to the 1-star review). Aaron Cropp (contact — positive, praised for customer service). Joel Lebron and David 'Remo' (positive, mentioned in a website testimonial for affordability and speed). Armand and JD (positive, mentioned in a website testimonial for attitudes and professionalism).
Ask for Daniel or Erick by name if you can. The field crew draws remarkably consistent praise for communication and promptness across nearly 80 reviews. The one financial complaint about an unreturned overpayment is worth noting, so get any payment terms and refund policies in writing before work begins.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one getting paid to fix it. Consider getting an independent mold test before agreeing to remediation work.
- One recent reviewer reported waiting over five months for a $1,480 overpayment refund, describing repeated unanswered calls to both the company and their attorney. The owner did not respond to this review publicly.
- This is a franchise location, not an independent local business. The national brand sets certain standards, but the local team, equipment, and management are specific to this office.
- Their service area stretches from Woodbridge to Richmond to Culpeper. That is a wide radius from Fredericksburg. Confirm response times for locations at the edges of that range.