Provider profile
PuroClean of South Chesapeake
Provider snapshot
What this listing says
Chesapeake and Virginia Beach homeowners dealing with mold after water damage who want an owner-operated PuroClean franchise that handles remediation through reconstruction under one contract.
Best for
- Chesapeake and Virginia Beach homeowners who need mold remediation handled start to finish, including reconstruction.
- Military families at Joint Base Langley-Eustis or in the Hampton Roads area who need a company that works around deployment schedules and communicates clearly with one point of contact.
- Homeowners with crawl space mold or humidity-driven mold behind walls, which is common in Hampton Roads coastal construction.
- Property owners who want the franchise owners on site doing the work rather than managing crews from a distance.
- Buyers in real estate transactions who need mold remediation completed on a closing deadline.
About this company
PuroClean of South Chesapeake is a husband-and-wife-owned PuroClean franchise in Chesapeake, Virginia, run by Alden Frostad and Cirene Levandoski. They serve Chesapeake, Virginia Beach, Portsmouth, Norfolk, and Suffolk across the Hampton Roads region. Their Google category is water damage restoration, but mold remediation and fire damage work make up a significant share of their reviews.
What stands out here is the ownership structure. Alden runs field operations and shows up on job sites. Cirene handles estimates and back-office work. Their lead technician Wes (Wesley Daniel) is a retired Air Force veteran with 23 years of service and holds IICRC certifications in Applied Structural Drying, Water Damage Restoration, and Applied Microbial Remediation. Multiple reviewers describe the owners physically doing demolition and remediation work in summer heat. The company handles the full cycle from remediation through reconstruction, which means you can avoid coordinating separate contractors.
Alden brings 30-plus years of experience in home services, including waterproofing and foundation repair. The franchise lists IICRC certification and EPA Lead-Safe certification. Their mold remediation page references ANSI/IICRC S520 standards, negative air containment, HEPA vacuuming, and antimicrobial treatment. They also mention using ozone generators and air scrubbers for odor removal.
4.8 stars across 36 Google reviews is a strong rating for a relatively new franchise. Nearly every review is 5 stars, and most are detailed accounts rather than brief ratings. Several reviewers describe hiring PuroClean after being let down by other restoration companies.
Services
Service area
Headquartered at 335 Centerville Turnpike South in Chesapeake, Virginia. The website lists Chesapeake and Virginia Beach as primary service areas, with the main page also referencing Portsmouth, Norfolk, and Suffolk. At least one reviewer confirmed work in Olde Towne Portsmouth. The broader Hampton Roads region is referenced throughout the site.
Review consensus
Chuck (referenced in 10+ reviews) draws consistent praise for answering his phone directly, explaining findings in plain language, and guiding homeowners through insurance claims. Alden gets similar praise in newer reviews for on-time arrivals, fair pricing, and patience with complex situations. Wes is singled out for hard work, kindness, and personal attention. Brandon appears in earlier reviews alongside Chuck as a co-owner who does hands-on field work. Multiple reviewers describe the team bringing coffee and donuts during early-morning emergency calls, working around family schedules, and leaving containment barriers in place for weeks at no charge so homeowners could finish their own repairs. Several reviewers hired PuroClean after bad experiences with other restoration companies and describe the difference as night and day.
2 found across 36 total reviews at 4.8★. 2 found across 36 total reviews at 4.8 stars. Silas Harvey (September 2025) requested an estimate, was told it would be emailed, and never received it despite multiple follow-up calls over several weeks. Georgia S (December 2024) left a 1-star rating with no written review. Neither received an owner response. Both are isolated incidents without overlapping details, but the follow-up failure described by Harvey is specific and actionable.
The ownership transition is visible in the reviews. Earlier reviews (2022-2024) consistently name Chuck and Brandon as co-owners doing field work. Starting in late 2024 and into 2025-2026, Alden and Wes become the primary names. The company website now lists Alden Frostad as Owner/President with no mention of Chuck or Brandon. Review quality and sentiment stayed consistently high through this transition. The zero percent owner response rate on negatives contrasts with the otherwise strong communication praised across positive reviews.
Chuck (owner/field lead in earlier reviews, praised for phone responsiveness, insurance guidance, honesty, and hands-on remediation work). Brandon (co-owner in earlier reviews, praised for field work and customer communication alongside Chuck). Alden Frostad (current owner, praised for thorough inspections, fair pricing, patience, and micro-cleaning work that passed industrial hygienist testing). Wes / Wesley Daniel (lead technician, praised for hard work, kindness to children, and dedication; described as a retired Air Force veteran). Cirene Levandoski (owner, handles estimates and back-office operations).
Ask for Alden when booking and confirm he or Wes will handle your project. Request a written estimate with a firm delivery date rather than waiting for an emailed follow-up. If you need reconstruction after remediation, ask for photos of completed rebuild work before signing a single contract for both phases.
Keep in mind
- Two reviewers reported requesting estimates and never receiving follow-up, with calls going to voicemail. Neither review received an owner response, which is unusual for a company this small.
- The franchise is relatively new and small. With owners doing field work, capacity during busy periods could be limited. Ask about current project load before booking.
- Their website lists service areas as Chesapeake and Virginia Beach, but the main page also mentions Portsmouth, Norfolk, and Suffolk. One reviewer described work in Olde Towne Portsmouth. Confirm they serve your specific area.
- The website mentions reconstruction and rebuild services, but reviews mostly describe demolition and remediation. Ask for examples of completed rebuild projects before assuming full-scope capability.
- Owner response rate on negative reviews is 0% (neither 1-star review received a reply). This is a gap for a company that otherwise communicates well.