Provider profile
MasterTech Environmental of Tidewater
Provider snapshot
What this listing says
Chesapeake and Virginia Beach homeowners who want mold testing and remediation from a franchise operation that includes a 5-year mold-free warranty and post-remediation verification testing.
Best for
- Chesapeake, Virginia Beach, and Tidewater-area homeowners dealing with active mold who want inspection, testing, and remediation handled by one company.
- Property owners who want a warranty-backed remediation with post-removal lab testing to confirm the mold is gone.
- Landlords managing rental properties who need a team that can coordinate directly with tenants for scheduling and access.
- Homeowners unsure whether they actually have a mold problem who want an honest assessment without a hard sell.
About this company
MasterTech Environmental of Tidewater is a franchise location based in Chesapeake, Virginia, serving Virginia Beach and the surrounding Tidewater region since 2017. They handle mold testing, mold inspections, and mold remediation for both residential and commercial properties. They also take on biohazard cleanup, hoarding cleanup, and disinfection work.
The standout feature is their 12-step remediation process, which includes HEPA-filtered negative air containment, oxidative cleaning agents, and a mold-resistant encapsulate applied after removal. Every remediation comes with post-remediation testing, a certificate of remediation, and a 5-year mold-free warranty. Their inspections use moisture mapping and thermal imaging, with air and surface samples sent to a third-party lab. The MasterTech franchise brand has been featured on HGTV and DIY Network for mold remediation work.
The Tidewater location is locally owned, with Marcus Case managing operations. The team includes inspectors and remediation technicians who handle work in-house, though at least one review mentions subcontractor use for specific tasks like vent and light replacement.
4.9 stars across 136 Google reviews is an exceptional rating. Only 2 reviews at 3 stars or below appeared in the last 18 months. That kind of consistency across a growing review count suggests the day-to-day operation is delivering on its promises.
Services
Service area
Based in Chesapeake, Virginia at 620 Innovation Dr. Serves Virginia Beach and the broader Tidewater region of Virginia. The franchise also has locations in New Jersey, but the Tidewater location operates independently for the Virginia service area.
Review consensus
Deion Barfield is the most frequently named employee, praised across at least 8 reviews for honest, no-pressure inspections, clear explanations of findings, and genuine care. Multiple reviewers note he did not try to upsell services. Salim receives praise for punctuality, root-cause diagnosis, and a non-salesy approach. Amanda is named for friendly, effective cleanup work. Gloria Flora called on Deion Barfield three times and praised his reporting each time. Reviewers consistently highlight on-time arrivals, clear communication in plain language, and willingness to answer questions. One reviewer (nor Poin) noted MasterTech came in $5,000 below the lowest competing estimate. Another reviewer (J. Allen Crute) praised the inspector for honestly telling them no mold remediation was needed.
2 found across 136 total reviews at 4.9★. One 1-star review from a Local Guide (Angxl, March 2026) says they made an appointment and the company never showed up. The owner responded saying they believe the reviewer has the wrong company and to call to confirm. One 2-star review (John Cronin, October 2025) describes a subcontractor taking 8 hours to replace a bathroom vent and light, with no follow-up inspection from MasterTech. Two weeks later, despite phone calls and emails, no inspection had occurred. The owner responded citing recovery from oral surgery and a backlog, and stated the subcontractor had been trying to reach the customer. The owner also noted the price had been reduced multiple times. The disagreement about communication is unresolved.
The owner responds to 100% of negative reviews with personalized replies that engage with specifics rather than template deflections. However, both responses include a degree of pushback rather than pure acknowledgment. The franchise template website creates some confusion, with NJ-area phone numbers and city references appearing on a Virginia-based business page. This does not affect the quality of work but may cause initial confusion for customers trying to reach the right location.
Deion Barfield (inspector/technician — consistently positive across 8+ reviews, praised for honesty and knowledge). Salim (inspector — positive, praised for non-salesy approach and thorough work). Amanda (cleanup technician — positive, described as friendly). Marcus Case (owner/manager — positive in testimonials for responsiveness and going above expectations). Wendell (team member — positive, mentioned alongside Salim and Deion).
Ask for Deion Barfield if you want an honest mold assessment without pressure. Multiple reviewers confirm he will tell you if remediation is not needed. If your job involves subcontractor work, confirm in writing who will do the final inspection and when the post-remediation report will be delivered.
Keep in mind
- They do both mold testing and mold remediation. The company that tells you whether you have mold is the same one that gets paid to remove it. Ask for the third-party lab report and consider getting a second opinion on the inspection if the scope of work is large.
- At least one review describes a subcontractor completing work rather than the in-house team, with no follow-up inspection by MasterTech afterward. Ask upfront whether your job will be handled by their own crew.
- The website mixes content from the franchise's New Jersey locations with Virginia-specific pages. Some phone numbers and city references point to Ocean County, NJ rather than the Tidewater area. Confirm your local contact number and that the Chesapeake team will handle your project.
- Free mold inspections are mentioned in reviews, but it is unclear what is included at no charge versus what triggers a fee. Clarify the cost of the inspection and any air testing before scheduling.