Provider profile
SERVPRO of Charlottesville
Provider snapshot
What this listing says
Charlottesville and Albemarle County homeowners dealing with mold after water damage who want a single SERVPRO franchise handling both cleanup and remediation with 24/7 response.
Best for
- Charlottesville and Albemarle County residents who need mold remediation tied to an active water damage event.
- Homeowners who want one company to handle water extraction, drying, and mold cleanup under a single scope of work and insurance claim.
- Commercial property managers needing after-hours emergency response for water or mold events.
About this company
SERVPRO of Charlottesville is a franchise operation in Charlottesville, Virginia, focused primarily on water damage restoration with mold remediation as a secondary service. They handle both testing and remediation, which creates a financial incentive to find problems and then fix them. Mold work accounts for a small share of their reviews; the bulk of their business is water extraction, structural drying, and fire damage cleanup.
Their mold page describes a seven-step process: initial assessment, containment, air filtration with air scrubbers and HEPA vacuums, removal of infested materials using antifungal and antimicrobial treatments, cleaning of structural elements, and restoration. They also offer contents packout to a storage facility during remediation. Nothing about their mold approach is unusual for a SERVPRO franchise; they follow the national brand's standard process.
The franchise has operated in the Albemarle County area since 2000. They hold IICRC Firm certification, Lead-safe Firm status, and OSHA-10 safety training. The owners are involved in the Charlottesville Regional Chamber of Commerce and sponsor local charities including the Salvation Army Angel Tree and the Virginia Institute of Autism.
Services
Service area
Headquartered at 1610 Quail Run in Charlottesville, Virginia, near the Charlottesville Airport. They list service areas across Albemarle County including Charlottesville, Crozet, Earlysville, Keswick, North Garden, Esmont, Scottsville, Ivy, and Free Union. The coverage area is reasonable for a single franchise territory.
Review consensus
Alonzo (crew chief) is the most frequently named employee, appearing in over 20 reviews spanning mid-2024 through mid-2026. Reviewers consistently describe him as communicative, punctual, and willing to explain each step. Rashuun (also spelled Rashun/Rashunn) pairs with Alonzo on most jobs and receives similar praise. Miller, Noah, Harrison, Brian Shifflett, David Grant, Jonathan, and Lemuel also appear in multiple positive reviews. Rapid response is the single most common praise theme: multiple reviewers report same-day or same-evening arrival, with one noting a 45-minute response on a Saturday night. Communication is the second theme: reviewers regularly mention photo updates, FaceTime check-ins, and clear explanations of the drying process.
1 found across 221 total reviews at 4.9★. The single recent negative names Harrison as one of the worst people the reviewer has dealt with, without providing specifics about what service was performed or what went wrong. The owner responded stating the reviewer is not in their client records and has never received services from the company. Harrison appears positively in several other reviews for water damage work.
The lone 1-star review from a non-client (per the owner's response) against 220 positive reviews makes this an exceptionally clean review profile. The owner responded with a factual rebuttal rather than a template, which is notable. The real pattern here is consistency of crew-level praise: Alonzo and Rashuun appear as a named pair in so many reviews that they function as the franchise's public identity.
Alonzo/Alonso (crew chief — positive, named in 20+ reviews). Rashuun/Rashun/Rashunn (technician — positive, named in 15+ reviews). Miller (technician — positive). Noah (technician — positive). Harrison (technician — positive in multiple reviews, named negatively in 1 review from a non-client). Ben (technician — positive). Brian Shifflett (technician — positive). David Grant (restoration team lead — positive). Jonathan/Johnathan (crew lead — positive). Lemuel (technician — positive). Justin Morris (technician — positive). Junie Dove (technician — positive). Chase (technician — positive). Barron/Baron (technician — positive). Alex (technician — positive). Gabe (technician — positive). Hank Bryant (technician — positive). Nick Archer (rebuild contractor — positive). Ryan (technician — positive). Cory (technician — positive). Ant/Anthony (technician — positive). Larry (technician — positive). Jackson (inspector — positive). Evan (contents/packout — positive). Bryan (contents/packout — positive). Elizabeth (office/ongoing contact — positive).
At 4.9 stars across 221 reviews with only one 1-star review from someone the owner says was never a client, the review record is unusually strong. Ask for Alonzo and Rashuun if your job involves water damage with secondary mold. For a standalone mold project, ask which crew handles mold-only work and how many they do per quarter.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a mold problem profits from fixing it. Get an independent mold test before committing to remediation work.
- This is a restoration company that also does mold, not a mold specialist. Most of their reviews describe water damage jobs. If your mold problem is not connected to a water event, ask how many standalone mold jobs they complete per month.
- As a franchise, staffing can rotate. The crew chief you meet during the estimate may not be the one who does the work. Confirm who will lead your specific project.
- Their service area page lists nine communities across Albemarle County. Confirm response times for locations farther from their Quail Run headquarters near the Charlottesville Airport.