Provider profile
MWM Cleaning & Restoration Inc.
Provider snapshot
What this listing says
Chantilly-area homeowners dealing with water damage who want one company to handle everything from emergency mitigation through basement or bathroom rebuild under a single General Class A contractor license.
Best for
- Homeowners in Chantilly and the surrounding Northern Virginia suburbs who need water damage restored and the affected rooms rebuilt by one company.
- Buyers who want a single point of contact from emergency mitigation through final paint and flooring installation, rather than coordinating separate contractors.
- Families who had a pipe burst, flood, or fire and want a company that will also handle insurance paperwork and communicate in Arabic, Spanish, or Farsi.
- Homeowners whose water or fire damage overlaps with a remodeling opportunity, since MWM can fold kitchen or bathroom upgrades into the restoration scope.
About this company
MWM Cleaning & Restoration is a family-owned restoration and construction company based in Chantilly, Virginia. They hold a General Class A contractor license, which means they can handle both the damage cleanup and the full rebuild that follows. That single-contractor model is their main selling point: one crew tears out the water-damaged drywall, and the same company reframes, drywalls, paints, and installs new flooring.
The restoration-to-rebuild pipeline is what genuinely sets them apart. Most restoration companies subcontract the reconstruction. MWM keeps plumbers, electricians, painters, and tile installers on their crew, according to multiple reviewers. They also offer mold testing and remediation, fire and smoke damage restoration, carpet cleaning, roofing, and kitchen and bathroom remodeling. Their website mentions IICRC certification in water, mold, smoke, fire, and biohazard restoration, plus dehumidification and structural drying as part of their water damage process.
MWM has been in business since 2003. The company operates out of 14240 Sullyfield Circle in Chantilly and serves Virginia, Washington D.C., and Maryland. They accept insurance jobs and help with the paperwork. Staff speak English, Arabic, Spanish, and Farsi. Their email contact goes to jacob@mwmrestoration.com, suggesting Jacob is a central figure in the operation.
4.8 stars across 69 Google reviews with zero negative reviews in the last 18 months is uncommon. The review volume is modest, but the consistency is notable. Nearly every reviewer names a specific project manager and describes a specific scope of work, which suggests the reviews reflect real engagements rather than solicited one-liners.
Services
Service area
MWM is headquartered in Chantilly, Virginia at 14240 Sullyfield Circle. They claim to serve all of Virginia, Washington D.C., and Maryland. Reviewers confirm work in the Northern Virginia suburbs, but the full tri-state claim is broad for a single-office operation. Confirm dispatch to your specific location.
Review consensus
Project managers get named repeatedly: Badri appears in at least four reviews as someone who communicates well, stays on top of schedules, and follows up after work is done. Jacob is praised for working smoothly with insurance companies and managing complex basement and bathroom rebuilds. Baraa draws praise for honest assessments, attention to detail, and managing large projects like full second-floor rebuilds after tree damage. Mohammed is credited with clear quoting and patience explaining estimates. Jerry Kelly is named as a cost estimator who is transparent and helpful. Reviewers consistently highlight communication, on-time work, and willingness to accommodate scheduling.
0 found across 69 total reviews at 4.8★. No 1-star reviews found in the last 18 months. With 69 total reviews at 4.8 stars, the absence of recent complaints means there is no negative pattern to assess.
The review base is almost entirely 5-star ratings with specific project descriptions. Multiple reviewers mention being referred by their insurance company, which suggests MWM is on preferred vendor lists for some insurers in the region. This referral pipeline may explain the consistently positive reviews: insurance-referred customers often have clearer scope and payment certainty, which reduces the friction that generates complaints.
Badri (project manager — positive, named in 4+ reviews for communication and follow-through). Jacob (project manager/company contact — positive, praised for insurance coordination and overall project management). Baraa (project manager — positive, praised for honesty, detail, and managing large rebuilds). Mohammed/Mohammad (estimator/team lead — positive, praised for clear quoting and professionalism). Jerry Kelly (cost estimator — positive, praised for transparency). Craig Brown (mitigation lead — positive, praised for urgent response and professionalism). Arturo (crew member — positive, praised for detail work). Justin (project lead — positive, praised for fast completion and follow-up). Lee Khan (project lead — positive, praised for addressing root causes and cost transparency). Zack (team member — positive). Toney, Jose, Eduardo (crew members — positive, named in bathroom renovation).
MWM has an unusually clean review record for a restoration company. Ask for Badri or Jacob as your project manager if you want someone reviewers consistently praise for communication. Since they do both testing and remediation for mold, get an independent test first to keep the process honest.
Keep in mind
- MWM offers both mold testing and mold remediation. That creates a conflict of interest: the same company that finds mold profits from removing it. Consider getting an independent mold test before hiring them for remediation work.
- Their claimed service area covers all of Virginia, D.C., and Maryland, which is very broad for a single-location company in Chantilly. Confirm they will actually dispatch to your area and whether travel adds time or cost.
- Estimates take 2-3 business days according to their website. If you need a same-day quote, ask upfront whether that timeline is flexible.
- The 3-year workmanship warranty and 1-year material warranty are advertised on their site, but the terms are not published. Ask for the warranty in writing before signing a contract.
- Their website is heavily focused on water damage and remodeling. Mold remediation gets a shorter page with fewer details about specific methods. If mold is your primary concern, ask what containment and removal methods they use on your type of project.