Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Northern Virginia homeowners dealing with water damage that led to mold, who want a single company to handle mitigation, remediation, and full reconstruction under one insurance claim.
Best for
- Northern Virginia homeowners with water damage that has turned into a mold problem, who need one company to handle the full sequence from drying to demolition to rebuild.
- Insurance-referred customers whose carrier already has a working relationship with Jenkins, since multiple reviewers note seamless insurance coordination.
- Large-loss situations like fires or explosions requiring months of reconstruction, where Jenkins can manage contents pack-out, structural repair, and environmental cleanup together.
- Commercial property owners in Fairfax County needing a restoration company that handles both residential and commercial jobs with 24/7 emergency dispatch.
- Homeowners who want a named project manager they can reach directly rather than a call-center-first experience.
About this company
Jenkins Restorations operates out of Chantilly, Virginia, as one node in a national restoration company with 24+ offices from Boston to Seattle. Mold is not their primary identity. They are a full-service property damage restoration company that handles water, fire, and storm damage, with mold remediation running through a wholly owned subsidiary called Jenkins Environmental Services.
The mold subsidiary uses HEPA air scrubbers, HEPA vacuuming, antimicrobial treatments, and abrasive cleaning methods like soda blasting and dry ice blasting. They list moisture meters, infrared cameras, and hygrometers as inspection tools. The real differentiator is their ability to take a water loss from initial mitigation through mold remediation through full structural rebuild, all under one roof and one insurance claim.
Jenkins has operated since 1975, giving them over 50 years in restoration work. The Northern Virginia office covers Fairfax County and surrounding areas, with an "Andrew Jenkins" appearing in recent reviews as a project manager, suggesting family involvement in operations.
4.7 stars across 220 Google reviews is strong, particularly because the overwhelming majority of recent reviews are 5-star. Only 1 review at 3 stars or below appeared in the last 18 months. Reviewers consistently name specific staff members, which suggests stable teams and personal accountability rather than anonymous crew rotations.
Services
Service area
Jenkins Restorations' Northern Virginia office is headquartered in Chantilly, Virginia. They list service coverage across Sterling, Vienna, Reston, Springfield, Arlington, Fairfax County, Leesburg, Centreville, McLean, Alexandria, Herndon, Oakton, Gainesville, Warrenton, Burke, Falls Church, Manassas, and Washington, D.C. This is a broad footprint, but for a company with a dedicated local office and 50 years of operation, the coverage claims are plausible.
Review consensus
Aeremy (mitigation technician) draws the most consistent praise, appearing in at least 7 reviews under various spellings. Reviewers describe him as fast to respond, detailed in his work, and strong at explaining the process. Milton Medina (project supervisor/manager) appears in 6+ reviews, praised for timely project completion and clear communication. Wilmer Regalado handles both mitigation and reconstruction work, with reviewers noting his proactive coordination with adjusters and subcontractors. Ryan earns praise for construction quality and attentiveness. Boris appears in multiple reviews for mitigation and cleanup work, often alongside other named staff. Several reviewers mention being referred by their insurance company (USAA, Nationwide, and others), suggesting Jenkins is on preferred vendor lists for major carriers.
1 found across 220 total reviews at 4.7★. The sole recent complaint comes from a customer whose Florida restoration project dragged on for two years. He reports multiple general managers being let go during his project, a staggering number of unresolved issues, and what he calls exploitation of legal lien tactics to avoid accountability. The business did not respond to this review. This complaint describes a different Jenkins office (Florida, not Northern Virginia), but it reveals a risk inherent to large multi-office operations: local leadership turnover can derail even a well-regarded company's work.
Jenkins operates as an insurance-preferred vendor for multiple carriers. This brings a steady stream of customers who did not choose Jenkins themselves but were assigned by their insurer. The reviews reflect this: most reviewers mention an insurance referral as their entry point. This model means Jenkins' reputation depends on maintaining carrier relationships, which incentivizes fast response and clean documentation. The flip side is that homeowners may not comparison-shop, and the company's incentives align with the insurer's timeline, not necessarily the homeowner's preferences.
Aeremy/Aremy/Awremy/Amery (mitigation technician — strongly positive across 7+ reviews). Milton Medina (project supervisor/manager — positive across 6+ reviews). Wilmer Regalado (project manager/reconstruction — positive across 5+ reviews). Ryan (construction team — positive across 4+ reviews). Boris (mitigation/cleanup — positive across 4+ reviews). Andrew Jenkins (project manager — positive across 3 reviews). Matt Catts/Katts (project manager — positive). Joshua Moon (project manager — positive). Matt Lane (project manager — positive). Jacob (mitigation — positive). Kris (mitigation — positive). Isaac (mitigation — positive). Jose (construction — positive). Samwell (construction — positive). Mike Peters (communication/coordination — positive). William Saunders (general manager — positive). Adam Dock (project manager — positive). Ali Alimusa (cleanup supervisor — positive). Sean Cantrell (project leader — positive). Donovan (coordination — positive). Jorge (mitigation — positive). Mike Sauer (initial contact — positive). Ben (construction team — positive).
Jenkins' Northern Virginia office has an unusually deep bench of named, praised employees across mitigation and reconstruction. Ask for Aeremy for mitigation work and Milton or Wilmer for reconstruction. Since they do both testing and remediation, get an independent mold assessment first, and confirm in writing which staff will manage your project from start to finish.
Keep in mind
- Jenkins does both mold testing and mold remediation through its subsidiary Jenkins Environmental Services. This creates a conflict of interest: the same company that identifies the mold problem also sells the fix. Consider getting an independent mold assessment before agreeing to remediation.
- Mold remediation is not Jenkins' core business. They are primarily a water, fire, and storm restoration company. If you need mold-only work without a preceding water loss, a mold-focused company may be a more natural fit.
- This is a national operation with 24+ offices. The Chantilly office has strong reviews, but the sole recent negative review describes problems at a Florida location with repeated GM turnover. Your experience depends heavily on local office leadership and staffing.
- The reviewer named Aeremy appears under at least four different spellings (Aeremy, Aremy, Awremy, Amery), suggesting he is a standout employee. If he is unavailable or reassigned, ask who will handle your project and whether they have comparable experience.
- No owner response appeared on the one recent negative review. The company did not publicly address the complaint about unfinished Florida work.